Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

839 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.314284/5Overall Rating 4.314284/5Overall Rating 4.314284/5Overall Rating 4.314284/5rating 4.314284
Original
Overall Rating 2.3428577/5Overall Rating 2.3428577/5rating 2.3428577rating 2.3428577rating 2.3428577
94% Would Recommend
Latest Review 1 day ago

Reviews


DC
DIANE C.
Bowdoinham, ME
2007 HYUNDAI SANTA FE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2012 Category: Service
Confidence
The professionalism of the service dept. people give me confidence that my vehicle is being well taken care of.

JG
JOAN G.
Lewiston, ME
2007 HYUNDAI AZERA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2012 Category: Service
Try to fit you into their schedule when you need them to.
All went well. It didn't take long at all. I would recommend Rowe Ford but I wouldn't recommend the resistal treatment as we were told when we bought it that we could have it touched up later on. We were refused. They did it this time as we had the bumper replaced.

SP
STEPHEN P.
Madison, ME
2011 HYUNDAI GENESIS COUPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2012 Category: Service
Been a customer since 2000 and still glad to do business there.
Pleased with the effort to make the appointment convenient. Pleased with the quality of service.

AR
Alfred R.
Lewiston, ME
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2019 Category: Service
n/a
too expencive for seniors.

LD
Linda D.
Topsham, ME
2014 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/09/2019 Category: Service
Not so great
Not happy with my service at this dealership. I have issues with a wheel bearing and I keep getting told it's my tires by the dealership. Yet when others who are knowledgeable about auto issues check my car I'm told I have a wheel bearing that is going bad. I will stay away since they don't seem to know what they are doing.

LD
Linda D.
Lisbon, ME
2012 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/08/2019 Category: Service
Took to long and they seem to always want to upsell
I was told I needed some routine maintenance done that was over $600. I got it down to over $450. For what really needs to be done. I am going elseware for the same thing for $332.00.

Verified Customer
Monmouth, ME
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Elantra servive
Service was good. Very timely. Don’t send people to dealerships. It’s a personal decision

AD
Andrew D.
Auburn, ME
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/31/2019 Category: Service
Service
They only have one Hyundai writer on a Friday. They just replaced bank one sensor two in January and it failed. They supposedly fixed the issue but did not. I dropped the car off on Wednesday and wasn’t ready to pick up till Friday at 5:00. They never called and gave updates. I had to call them to be told it won’t be ready. I have now fixed the issue at another dealership because I feel like I can not trust the work at Rowe

CS
Cecilea S.
Auburn, ME
2011 Hyundai Veracruz
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2019 Category: Service
Not satisfied
Poop service

Verified Customer
South Paris, ME
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2019 Category: Service
Less than stellar
I choose to not have regular maintenance on my Hyundai done at this dealership since I get much more friendly, timely and honest service from a local garage. When I do need to return to the dealership, as in this recall, there is ALWAYS a wait for an appointment, a wait for acknowledgement at the write up desk ( usually lengthy chats going on between service manager and a mechanic.), a very male oriented customer waiting area

Verified Customer
New Gloucester, ME
2014 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/22/2018 Category: Service
Customer value lacking
As a loyal customer who has purchased three vehicles from here over the past five years I can say I will be taking my business elsewhere. The service side of this busuiness needs improvement on customer appreciation. They don’t care about return customers and won’t value your business any differently. If you don’t care about your time, and want to experience long waits and question if the work they do is necessary or not, then this is the place for you.
JENNIFER T. from Rowe Hyundai responded on 11/29/2018

I apologize abut your recent experience at our service department. Please call me so we may speak about it furthur.
Thank you for your business.
Jen Robinson
Service Manager
207-784-2321 ext 3103


RB
Rebecca B.
New Sharon, ME
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2018
Bad Service Install Causes Additional Vehicle Damage!
I would NOT recommend Rowe Ford of Auburn Maine repair service department! I now have a vehicle I purchased from them serviced elsewhere. Prior to buying my Hyundai Sante Fe I requested to have fog lights installed on the vehicle. Problems from the start, but it got done. Someone however didn't fasten the clips properly on parts to the undercover carriage causing it to rip apart during driving on the highway. Another dealer found the clips not properly installed! I called and brought it in for them to look at, but they refused to take responsibility for the damages in excess of $950.00. They also then informed us the work was sent to an outside source to install the fog lights. They didnt even do the work and it wasnt their problem yet I received only charges from them for the install. A Certified Hyundia Repair shop sent work out for fog lights?!?! I will never do business with them again. Terrible customer service and they take no responsibility for damages after you just purschased a $20,000 plus vehicle from them and paid extra for the fog lights!!

Verified Customer
Turner, ME
2018 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Terry Badger
Much inproved communication !! My concerns were addressed very professionally. This is the Rowe Ford I have known for years! Thank you.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2018 Category: Service
Tsb
Need better conmmunication
JENNIFER T. from Rowe Hyundai responded on 11/09/2018

Terry,

Thank you for taking the time to talk with me. I appreciate your feedback and will address your concerns. Thank you for choosing Rowe Auburn for your service needs, we look forward to seeing you in the future.

Jen Robinson
Service Manager


Verified Customer
South Paris, ME
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2018 Category: Service
Improvement needed
Mark the driving lanes and parking spots
Leave the TV channel remote available
Your service is too costly

MA
Michael A.
East Baldwin, ME
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/10/2018 Category: Service
Passenger sensor should detect passengers, not 5 to 10 lbs
Passenger seat frequently detects a passenger when there is none. 2 days after 3d service informed me that this is not a problem, a usb cable triggered the sensor which turns the airbag on and. The alarm for the passenger to put on a seatbelt. Very annoying and some times unsafe as to the airbag.

TT
Thoune T.
Auburn, ME
2008 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/22/2018 Category: Service
you need to tell customer what going on
the place is busy you still need to be nice to people.
JOHN L R., Service Manager from Rowe Hyundai responded on 04/23/2018

Mr. Thongsavanh,

I am sorry to hear about your recent visit. I have called and left you a voicemail to contact me. I would like to go over your Quicklane experience with you.

Jen Robinson
Service Manager
Rowe Hyundai
207-784-2321
207-784-1264 fax
johnr@roweauburn.com


LD
Linda D.
Lisbon, ME
2012 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2018 Category: Service
Was pleased that Jen got right back to me
After talking to Jen I feel much better. I will have my car serviced on the service side from now on.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2018 Category: Service
Fell like I was not dealt with honestly
Have always been pleased but not this time for sure
JENNIFER T. from Rowe Hyundai responded on 03/30/2018

Linda,

Thank you for taking the time to speak with me this morning. I appreciate your feedback. I look forward to working with you on your next visit.

Thank you for your business,
Jen Robinson
Service Manager


KP
Kasey P.
Auburn, ME
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2018 Category: Service
All better
I am happy my issue was resolved. Jen was very understanding of the whole misunderstanding. Thank you!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/18/2018 Category: Service
Awful
Not satisfied at all. Was not aware of the ridiculous amount I was paying just for them to not fix anything and just look at it.
JENNIFER T. from Rowe Hyundai responded on 03/19/2018

Thank you for taking the time to fill out our survey. Your feedback is important to us. I did call and leave you a voicemail with my contact information. I look forward to hearing from you.

Thank You,
Jen Robinson
Service Manager


BG
Blaine G.
Monmouth, ME
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018 Category: Service
Friendly workers
The person who checked me in was very pleasant and clear on issues found.

AT
Andrew T.
Sabattus, ME
2012 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/25/2018 Category: Service
Alright
They did good work except some poor communication , and also windshield cleaners didn't work when I picked it up
JOHN L R., Service Manager from Rowe Hyundai responded on 01/26/2018

Hi Andrew,
Thank you for the feedback as it is a good way for us to achieve our goal of 100% customer satisfaction. We really appreciate your patronage and look forward to your visit on monday to correct the washer concern.

Rob Robertson
Service Manager
Rowe Hyundai
207-784-2321
207-784-1264 fax
johnr@roweauburn.com