Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

791 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 9 days ago

Reviews


JD
Jacob D.
Alaska
Chrysler PT Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/25/2017 Category: Service
Jacob said his vehicle is running better than before but still not great. They ran over a bunch of things that he knew was not the problem and he told them that was not the problem. They ended up charging him only for the time and not for the parts. But he was still being charged for something he knew was not the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/25/2017 Category: Service
Jacob said his vehicle is running better than it was when he first went in. However, it is still not running good.
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive LLC responded on 07/28/2017

We are very sorry that there is still something going on with this vehicle. We repaired a grossly blown intake manifold gasket. We would recommend a 100,000 mile service with timing belt replacement that may help to restore power in your vehicle.


AT
Andrea T.
Washington
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2014 Category: Service
Andrea said that initially when she brought her vehicle in, it had a full tank of gas, when she got her vehicle back there was only a half tank of gas. She said she assumed that someone drove her vehicle around without her consent. They explained to her that a part in her gas tank was replaced and that could have caused her to lose that gas. She said this business does honest, good quality work.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/03/2014 Category: Service
Andrea said they did a pretty good job on the repairs. However, she came in with a full tank of gas and when she picked it up, there was only a half tank. That kind of bummed her out.
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive LLC responded on 04/07/2014

We did replace the fuel pump assembly in this vehicle and possibly the gauge was not reading correctly with the original unit. When we removed the tank there was somewhere between a half and three quarters. We did run the vehicle and test drive it several times through the course of the repair.


TD
Tammie D.
Anchorage, AK
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019
e and I will not take my vehicle to no one else.Highly recommend this business for your car needs and honest work.Thank you Gentleman and Lady😉
The customer service and the work that the guys do.The are honest and do a outstanding job.Highly recommend CPR to everyone.

WG
Will G.
Anchorage, AK
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Will said the employees fixed a problem quick that he thought was going to be more of an issue.
This review was collected via phone interview by Customer Research Inc.

NC
Nancy C.
Anchorage, AK
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2019 Category: Service
Nancy said that she had to take the vehicle back and has had dealings with this facility in the past. Alex does a good job
This review was collected via phone interview by Customer Research Inc.

TM
Tommy M.
Anchorage, AK
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Spoke with Pamela. She said she was happy with the service the business gave her.
This review was collected via phone interview by Customer Research Inc.

BB
Bryan B.
Anchorage, AK
Honda Civic Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Bryan said the business didn't call to tell him that they needed to keep the vehicle for an additional day. He showed up to the business expecting to take the vehicle home.
This review was collected via phone interview by Customer Research Inc.

BP
Bonnie P.
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Real people who care! Reviews don’t lie!
I had gone to 2 different shops to get advice on my car issue, but wasn’t confident in the advice since the 2 shops said different things. As a AAA member I looked up approved repair shops and then cross-referenced that with reviews on Google, and that’s how I ended up at CPR! I was beyond excited that I got a prompt response to a message I sent on Facebook on a day they were closed. They gave me comprehensive advice and explainantions of the issue and solutions. I was on a tight time frame with only 5 days to get the repair done and they went above and beyond to make it happen! So very thankful!

CA
Crystal A.
Anchorage, AK
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Crystal said her experience was great. The staff took her vehicle in a few days before the appointment she made because she was starting to worry it was not going to start after she parked it somewhere.
This review was collected via phone interview by Customer Research Inc.

KU
Ken U.
Anchorage, AK
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Ken said the service was great, accurate and performed quickly.
This review was collected via phone interview by Customer Research Inc.

PR
Peter R.
Anchorage, AK
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Peter said the staff did what they said in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Alaska
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Robert said the friendly staff got the work done without any questions. They were good at what they did.
This review was collected via phone interview by Customer Research Inc.

LC
Leatha C.
Anchorage, AK
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Attentive and customer service good and Jessie mechanic happy to help
Jessie and Alex very helpful and good customer service explaining details towards work done on car. Nicole was nice and friendly.

BL
Bill L.
Anchorage, AK
Mercury Tracer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Bill said the service performed by the business was done at fair price. He also said he wants to thank them for the great service.
This review was collected via phone interview by Customer Research Inc.

DR
Daniel R.
Anchorage, AK
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Daniel said he was satisfied with the service and the time it took to complete.
This review was collected via phone interview by Customer Research Inc.
Bill H. from CPR Automotive LLC responded on 05/01/2019

Thank you Daniel!!! 


MD
Moses D.
Anchorage, AK
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Moses said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

FB
Frank B.
Alaska
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Frank said that the place was fine.
This review was collected via phone interview by Customer Research Inc.

JS
Jason S.
Anchorage, AK
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Jason said that it was nice to be able to work with someone he can trust, and he trusts the mechanic's work. So everything was perfect.
This review was collected via phone interview by Customer Research Inc.

MP
Meghan P.
Anchorage, AK
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Customer Service
They got me in quickly and did a great job! I was only waiting 30 minutes! Impressed!

RR
Robert R.
Anchorage, AK
Chevrolet Tracker
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Robert said the staff explained what they could, and could not fix. They were nice, polite, and did what he wanted to be done.
This review was collected via phone interview by Customer Research Inc.

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