Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

831 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


DR
Dianna R.
Brooksville, FL
Dodge Grand Caravan
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2018 Category: Service
Dianna said this business didn't fix the problem with her vehicle, and she isn't happy about it. She told the technician what the vehicle's problem was, but he told her it was the spark plug and wanted to charge her $450 to replace it. Then he told her the problem wasn't the spark plug after all and that her vehicle was fixed. It wasn't, which made the problem worse. She wont be back.
This review was collected via phone interview by Customer Research Inc.

DL
Danny L.
Florida
Ford Flex
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2017 Category: Service
Danny said this business did not call him back.
This review was collected via phone interview by Customer Research Inc.
DANA H. from Harold's Auto Center responded on 06/23/2017

Danny,

We did call you back and it was our understanding you were going to bring your vehicle back in for re-inspection. We apologize if there was a misunderstanding. 

Thank you,
Harold's Auto


CJ
Charles J.
Spring Hill, FL
Ford E450 Super Duty
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2017 Category: Service
Charles said the cost of the parts were astronomical. The lady was courteous and even told him that if he brought his own parts that the labor would go up. He stated he thought that was ridiculous.
This review was collected via phone interview by Customer Research Inc.
DANA H. from Harold's Auto Center responded on 06/23/2017

Charles,

Your estimate included a discount on labor because of the amount of work that was required on your motorhome. This discount does not apply if you bring your own parts.  We use quality parts and give a parts and labor warranty on all of our work. 

Thank you,
Harold's Auto


CT
CHRISTINE T.
Spring Hill, FL
Chevrolet Aveo
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/02/2015
OIL CHANGE
It took 2 hours to do an oil change and I was not told what the problem was until I asked

AB
ANTHONY B.
Brooksville, FL
Nissan Maxima
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/11/2013
Good Service
Good Service

DE
DON E.
Spring Hill, FL
Buick Regal
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/30/2013
HONEST -FRIENDLY
ONE OF THE FEW CAR DEALERSHIP THAT i don't feel like I'v been screwed

EH
Edna H.
Spring Hill, FL
Mercury Sable
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/29/2013 Category: Service
Edna said she would never go back to this business because they put the wrong oil in her vehicle and had the wrong numbers down on her invoice. They also did not put the right amount of air in her tires when they rotated them. She will not recommend this business because of the bad experience she had with them.
This review was collected via phone interview by Customer Research Inc.
DANA H. from Harold's Auto Center responded on 07/08/2013
WE WILL CHANGE OIL AGAIN AT NO CHARGE WITH 5W20 AND RE CHECK TIRES DANA

AM
Al M.
Brooksville, FL
Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/02/2016 Category: Service
Al said he went in for an oil change and they did not clean the oil from the pan. When he got home, it leaked on the floor and he stepped on it and got it on his carpet. The time before this, they put too much oil and it was not a good experience either. He is not going back to this facility for these reasons.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Spring Hill, FL
Chevrolet Corvette
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2013 Category: Service
John said he was not satisfied with his overall experience. He said he went to this business and told Dana what he needed to be done. He said he needed the timing set and adjusted. He said they did not do that. They adjusted needle valves on the carburetor. They did not adjust the timing and as a result his vehicle died out 20 minutes after he left this business. He said they had him towed back and he was charged for that. He said if Dana had listened to his request, his vehicle would not be having these issues now. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

WL
William L.
Spring Hill, FL
Ford Club Wagon
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/04/2018 Category: Service
William said his experience with this business was average but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

GI
Gloria I.
Spring Hill, FL
Nissan Rogue
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/05/2018 Category: Service
Gloria said her experience with this business was average, but she would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

DM
Diana M.
Spring Hill, FL
Honda Civic Cpe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/04/2017 Category: Service
Diana said her experience was fine but she didn't have any work done. She only had a diagnosis and the work was too expensive.
This review was collected via phone interview by Customer Research Inc.

LR
Lee R.
Floral City, FL
Toyota Tundra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/02/2016 Category: Service
Lee said the work performed on his vehicle, and the price paid was good. He said although the work was eventually completed on time, when he called to ask if it was ready they were unsure, because they were not aware if they would need parts or not. He said he wished they would have given him a definite answer since he lived quite far from this place.
This review was collected via phone interview by Customer Research Inc.

ES
Edward S.
Spring Hill, FL
Cadillac DeVille
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2015 Category: Service
Edward said this business was fine, except they only quoted him for one job. They started doing other things without consulting him first.
This review was collected via phone interview by Customer Research Inc.

MB
Mabel B.
Spring Hill, FL
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/12/2015 Category: Service
Mabel said it was expensive. They charged her $45 to tow her vehicle and it was a short distance to their facility.
This review was collected via phone interview by Customer Research Inc.

GS
GARY S.
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2014
This last visit threw me for a loop. Very expensive.
Good service, but too much money to fix.

DL
Deb L.
Brooksville, FL
Chrysler
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/08/2014 Category: Service
Spoke with Angie. She said this business took a day longer then they said it would take. Her vehicle broke down again when she got home and she has been having issues since. Other than this problem, other visits had been okay.
This review was collected via phone interview by Customer Research Inc.

CS
Chris S.
Florida
Jeep Wrangler
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/08/2014 Category: Service
Chris said his experience was fine and the service was finished in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

TW
Tom W.
Spring Hill, FL
Chrysler
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2014 Category: Service
Tom said they could not resolve the problem, but tried their best. He stated he wishes they were able to fix it. Also, they could have worked with him and perhaps reimbursed him for the time involved.
This review was collected via phone interview by Customer Research Inc.

NS
NORMAN S.
Brooksville, FL
Chevrolet Venture
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/31/2013
good service
charged 16.75 for shop supplies to change a starter, what supplies to do that. total bill 350.00 i think that was little gigh.

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