Harold's Auto Center


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

751 Reviews

99% Would Recommend
Latest Review 5 days ago
Danny L. on 06/20/2017
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Danny said this business did not call him back.
Vehicle: Ford Flex
Category: Service
Service Date: 06/16/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
DANA H. at Harold's Auto Center responded on 06/23/2017

Danny,

We did call you back and it was our understanding you were going to bring your vehicle back in for re-inspection. We apologize if there was a misunderstanding. 

Thank you,
Harold's Auto

Charles J. on 06/20/2017
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Charles said the cost of the parts were astronomical. The lady was courteous and even told him that if he brought his own parts that the labor would go up. He stated he thought that was ridiculous.
Vehicle: Ford E450 Super Duty
Category: Service
Service Date: 06/16/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
DANA H. at Harold's Auto Center responded on 06/23/2017

Charles,

Your estimate included a discount on labor because of the amount of work that was required on your motorhome. This discount does not apply if you bring your own parts.  We use quality parts and give a parts and labor warranty on all of our work. 

Thank you,
Harold's Auto

Joseph B. on 09/09/2016
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Joseph said this business is expensive.
Vehicle: Kia Rio
Category: Service
Service Date: 08/19/2016
Review Created: 09/09/2016
This review was collected via phone interview by Customer Research Inc.
MICHAEL S. on 05/17/2016
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"THEIR WORK IS IMPECABLE"
I HAVE BEEN A HAROLD'S CUSTOMER FOR OVER 10 YEARS. BUT MY COMPLAINT IS THEY CHARGE WAY OVER THE REGULAR PRICE FOR PARTS. ON MY REPAIR THEY CHARGED $416.74 WHEN I WENT ONLINE AND COMPARED THE EXACT PART # FROM THE SAME NAPA DEALER MY PRICE WAS $261.19. THAT IS A HELL OF A MARKUP FROM DEALER TO REPAIR SHOP. I USE TO SEND EVERYONE I KNEW TO THEM FOR AUTO REPAIRS. NOW I'M RETHINKING SHADY PRICE HACKING. BUT THEIR AUTO WORK IS GREAT AND PROFESSIONALLY DONE BY WELL QUALIFIED MECHANICS
Vehicle: Nissan Altima
Service Date: 05/12/2016
Review Created: 05/17/2016 08:39 AM
Al M. on 02/02/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Al said he went in for an oil change and they did not clean the oil from the pan. When he got home, it leaked on the floor and he stepped on it and got it on his carpet. The time before this, they put too much oil and it was not a good experience either. He is not going back to this facility for these reasons.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 01/28/2016
Review Created: 02/02/2016
This review was collected via phone interview by Customer Research Inc.
CHRISTINE T. on 11/02/2015
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"OIL CHANGE"
It took 2 hours to do an oil change and I was not told what the problem was until I asked
Vehicle: Chevrolet Aveo
Service Date: 10/22/2015
Review Created: 11/02/2015 12:04 PM
John M. on 10/14/2013
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John said he was not satisfied with his overall experience. He said he went to this business and told Dana what he needed to be done. He said he needed the timing set and adjusted. He said they did not do that. They adjusted needle valves on the carburetor. They did not adjust the timing and as a result his vehicle died out 20 minutes after he left this business. He said they had him towed back and he was charged for that. He said if Dana had listened to his request, his vehicle would not be having these issues now. He would not recommend this business based on this experience.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 09/26/2013
Review Created: 10/14/2013
This review was collected via phone interview by Customer Research Inc.
Edna H. on 06/29/2013
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Edna said she would never go back to this business because they put the wrong oil in her vehicle and had the wrong numbers down on her invoice. They also did not put the right amount of air in her tires when they rotated them. She will not recommend this business because of the bad experience she had with them.
Vehicle: Mercury Sable
Category: Service
Service Date: 06/17/2013
Review Created: 06/29/2013
This review was collected via phone interview by Customer Research Inc.
DANA H. at Harold's Auto Center responded on 07/08/2013
WE WILL CHANGE OIL AGAIN AT NO CHARGE WITH 5W20 AND RE CHECK TIRES DANA
WILLIAM M. on 09/13/2012
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Ford Ranger "
Repair was fine but $655 price was very high.
Average price on the internet for replacing fuel pump was $490
Vehicle: Ford Ranger
Service Date: 09/11/2012
Review Created: 09/13/2012 07:46 AM
DANA H. at Harold's Auto Center responded on 09/19/2012
TOWING WAS 45.00 & QUALITY PUMP COSTS A LITTLE MORE BUT LASTS MUCH LONGER AND HAS BETTER WARRANTY
Anthony K. on 01/13/2018
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Anthony said they seem to be helpful, and they seem like they actually cared.
Vehicle: Ford Taurus
Category: Service
Service Date: 01/10/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
David M. on 01/11/2018
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David said the business did good work at a fair price.
Vehicle: GMC Pickup
Category: Service
Service Date: 12/26/2017
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Frank A. on 01/11/2018
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Frank said the repairs were done in a timely manner. The staff was knowledgeable and also honest.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 12/28/2017
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Marylynnn H. on 01/10/2018
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Marylynn said the staff did a good job as they always do.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 01/08/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
RICK A. on 01/09/2018
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"Always fair to the customer"
Thanks for the great service.
Vehicle: Cadillac Escalade EXT
Service Date: 01/05/2018
Review Created: 01/09/2018 02:39 AM
Harry M. on 01/08/2018
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Spoke with Patricia. She said she appreciated she encountered no problems with having her vehicle serviced at this business.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 01/02/2018
Review Created: 01/08/2018
This review was collected via phone interview by Customer Research Inc.
Momir M. on 01/08/2018
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Momir said he likes the person he deals with, He does a lot of favors, and the rest of the people are nice.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 01/02/2018
Review Created: 01/08/2018
This review was collected via phone interview by Customer Research Inc.
Paul H. on 01/05/2018
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Paul said the service was good. The employees were honest.
Vehicle: Ford Ranger
Category: Service
Service Date: 01/03/2018
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
John D. on 01/03/2018
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John said the staff members fixed the problem with his vehicle.
Vehicle: Honda Element
Category: Service
Service Date: 01/02/2018
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Nadine M. on 01/02/2018
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Nadine said the business offers excellent service.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 12/21/2017
Review Created: 01/02/2018
This review was collected via phone interview by Customer Research Inc.
Linda W. on 12/29/2017
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Spoke with Otto. He said the staff was nice and the service was good.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 12/22/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
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