Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

822 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


DR
Dianna R.
Brooksville, FL
Dodge Grand Caravan
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2018 Category: Service
Dianna said this business didn't fix the problem with her vehicle, and she isn't happy about it. She told the technician what the vehicle's problem was, but he told her it was the spark plug and wanted to charge her $450 to replace it. Then he told her the problem wasn't the spark plug after all and that her vehicle was fixed. It wasn't, which made the problem worse. She wont be back.
This review was collected via phone interview by Customer Research Inc.

DL
Danny L.
Florida
Ford Flex
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2017 Category: Service
Danny said this business did not call him back.
This review was collected via phone interview by Customer Research Inc.
DANA H. from Harold's Auto Center responded on 06/23/2017

Danny,

We did call you back and it was our understanding you were going to bring your vehicle back in for re-inspection. We apologize if there was a misunderstanding. 

Thank you,
Harold's Auto


CJ
Charles J.
Spring Hill, FL
Ford E450 Super Duty
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2017 Category: Service
Charles said the cost of the parts were astronomical. The lady was courteous and even told him that if he brought his own parts that the labor would go up. He stated he thought that was ridiculous.
This review was collected via phone interview by Customer Research Inc.
DANA H. from Harold's Auto Center responded on 06/23/2017

Charles,

Your estimate included a discount on labor because of the amount of work that was required on your motorhome. This discount does not apply if you bring your own parts.  We use quality parts and give a parts and labor warranty on all of our work. 

Thank you,
Harold's Auto


JB
Joseph B.
Spring Hill, FL
Kia Rio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2016 Category: Service
Joseph said this business is expensive.
This review was collected via phone interview by Customer Research Inc.

MS
MICHAEL S.
Brooksville, FL
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2016
THEIR WORK IS IMPECABLE
I HAVE BEEN A HAROLD'S CUSTOMER FOR OVER 10 YEARS. BUT MY COMPLAINT IS THEY CHARGE WAY OVER THE REGULAR PRICE FOR PARTS. ON MY REPAIR THEY CHARGED $416.74 WHEN I WENT ONLINE AND COMPARED THE EXACT PART # FROM THE SAME NAPA DEALER MY PRICE WAS $261.19. THAT IS A HELL OF A MARKUP FROM DEALER TO REPAIR SHOP. I USE TO SEND EVERYONE I KNEW TO THEM FOR AUTO REPAIRS. NOW I'M RETHINKING SHADY PRICE HACKING. BUT THEIR AUTO WORK IS GREAT AND PROFESSIONALLY DONE BY WELL QUALIFIED MECHANICS

AM
Al M.
Brooksville, FL
Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/02/2016 Category: Service
Al said he went in for an oil change and they did not clean the oil from the pan. When he got home, it leaked on the floor and he stepped on it and got it on his carpet. The time before this, they put too much oil and it was not a good experience either. He is not going back to this facility for these reasons.
This review was collected via phone interview by Customer Research Inc.

CT
CHRISTINE T.
Spring Hill, FL
Chevrolet Aveo
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/02/2015
OIL CHANGE
It took 2 hours to do an oil change and I was not told what the problem was until I asked

JM
John M.
Spring Hill, FL
Chevrolet Corvette
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2013 Category: Service
John said he was not satisfied with his overall experience. He said he went to this business and told Dana what he needed to be done. He said he needed the timing set and adjusted. He said they did not do that. They adjusted needle valves on the carburetor. They did not adjust the timing and as a result his vehicle died out 20 minutes after he left this business. He said they had him towed back and he was charged for that. He said if Dana had listened to his request, his vehicle would not be having these issues now. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

EH
Edna H.
Spring Hill, FL
Mercury Sable
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/29/2013 Category: Service
Edna said she would never go back to this business because they put the wrong oil in her vehicle and had the wrong numbers down on her invoice. They also did not put the right amount of air in her tires when they rotated them. She will not recommend this business because of the bad experience she had with them.
This review was collected via phone interview by Customer Research Inc.
DANA H. from Harold's Auto Center responded on 07/08/2013
WE WILL CHANGE OIL AGAIN AT NO CHARGE WITH 5W20 AND RE CHECK TIRES DANA

WM
WILLIAM M.
Ford Ranger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/13/2012
Ford Ranger
Repair was fine but $655 price was very high.
Average price on the internet for replacing fuel pump was $490
DANA H. from Harold's Auto Center responded on 09/19/2012
TOWING WAS 45.00 & QUALITY PUMP COSTS A LITTLE MORE BUT LASTS MUCH LONGER AND HAS BETTER WARRANTY

JJ
Judi J.
Spring Hill, FL
Hyundai Tiburon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Judi said she has been going to the business for about 15 years. She is satisfied with the service she receives.
This review was collected via phone interview by Customer Research Inc.

JJ
Judi J.
Spring Hill, FL
Hyundai Tiburon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Judi said she has been going to the business for about 15 years. She is satisfied with the service she receives.
This review was collected via phone interview by Customer Research Inc.

GT
Gayle T.
Spring Hill, FL
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Gayle said this business takes care of the problem, they do not overcharge and everybody is pleasant.
This review was collected via phone interview by Customer Research Inc.

BB
Bernard B.
Spring Hill, FL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Spoke with Bernard's wife. She said she has been going to this business for 20 years and they are always fair and honest. They are absolutely the best, no-one comes close to their quality and honesty.
This review was collected via phone interview by Customer Research Inc.

JB
Jack B.
Spring Hill, FL
Ford RV Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Jack said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Spring Hill, FL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Jim said the staff at this business were great, they were personable and very friendly. It was great customer service. He said that he is not great at driving a recreational vehicle, so the staff at this business even pulled it out of the driveway for him.
This review was collected via phone interview by Customer Research Inc.

LB
LYNN B.
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Harolds is the Place to Go!
As usual I left Harold's as a satisfied customer. I was referred to them 3 years ago, and 3 years later I have experienced smiles, laughs, and true honest people with fair prices, and excellent work. I will be back, hopefully not too soon though...lol

JS
JAMIE S.
Brooksville, FL
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018
Best service!
To keep your vehicle in tip top condition, don't go anywhere else! Harold's is honest, affordable, and you know they've got your back!

CC
CATHY C.
Spring Hill, FL
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018
Honest and reliable
I had a tire that kept a losing air and called they squeezed me in turned out it was just a nail and they fixed it and everybody was polite and accommodating and I just really appreciate all these people there they are there to help us and do a great job

FF
FIVIA F.
Spring Hill, FL
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Mechanical Repair
Ok so after many years Harolds continues to unwaveringly get a 5 star review from our family! We remain ever grateful for such knowledgeable and decent people to do business with. I can honestly say we care about them and feel valued as customers. In today's world a rarity....
Thank you Dana, Brenda and the entire team at Harolds for yet another fine job that needed repair and was done fabulously and reasonably ! A die hard customer we remain

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