Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

860 Reviews

99% Would Recommend
Latest Review 12 days ago

Reviews


DR
Dianna R.
Brooksville, FL
Dodge Grand Caravan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2018 Category: Service
Dianna said this business didn't fix the problem with her vehicle, and she isn't happy about it. She told the technician what the vehicle's problem was, but he told her it was the spark plug and wanted to charge her $450 to replace it. Then he told her the problem wasn't the spark plug after all and that her vehicle was fixed. It wasn't, which made the problem worse. She wont be back.
This review was collected via phone interview by Customer Research Inc.

DL
Danny L.
Florida
Ford Flex
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2017 Category: Service
Danny said this business did not call him back.
This review was collected via phone interview by Customer Research Inc.
DANA H. from Harold's Auto Center responded on 06/23/2017

Danny,

We did call you back and it was our understanding you were going to bring your vehicle back in for re-inspection. We apologize if there was a misunderstanding. 

Thank you,
Harold's Auto


CJ
Charles J.
Spring Hill, FL
Ford E450 Super Duty
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2017 Category: Service
Charles said the cost of the parts were astronomical. The lady was courteous and even told him that if he brought his own parts that the labor would go up. He stated he thought that was ridiculous.
This review was collected via phone interview by Customer Research Inc.
DANA H. from Harold's Auto Center responded on 06/23/2017

Charles,

Your estimate included a discount on labor because of the amount of work that was required on your motorhome. This discount does not apply if you bring your own parts.  We use quality parts and give a parts and labor warranty on all of our work. 

Thank you,
Harold's Auto


JB
Joseph B.
Spring Hill, FL
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2016 Category: Service
Joseph said this business is expensive.
This review was collected via phone interview by Customer Research Inc.

MS
MICHAEL S.
Brooksville, FL
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2016
THEIR WORK IS IMPECABLE
I HAVE BEEN A HAROLD'S CUSTOMER FOR OVER 10 YEARS. BUT MY COMPLAINT IS THEY CHARGE WAY OVER THE REGULAR PRICE FOR PARTS. ON MY REPAIR THEY CHARGED $416.74 WHEN I WENT ONLINE AND COMPARED THE EXACT PART # FROM THE SAME NAPA DEALER MY PRICE WAS $261.19. THAT IS A HELL OF A MARKUP FROM DEALER TO REPAIR SHOP. I USE TO SEND EVERYONE I KNEW TO THEM FOR AUTO REPAIRS. NOW I'M RETHINKING SHADY PRICE HACKING. BUT THEIR AUTO WORK IS GREAT AND PROFESSIONALLY DONE BY WELL QUALIFIED MECHANICS

AM
Al M.
Brooksville, FL
Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/02/2016 Category: Service
Al said he went in for an oil change and they did not clean the oil from the pan. When he got home, it leaked on the floor and he stepped on it and got it on his carpet. The time before this, they put too much oil and it was not a good experience either. He is not going back to this facility for these reasons.
This review was collected via phone interview by Customer Research Inc.

CT
CHRISTINE T.
Spring Hill, FL
Chevrolet Aveo
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/02/2015
OIL CHANGE
It took 2 hours to do an oil change and I was not told what the problem was until I asked

JM
John M.
Spring Hill, FL
Chevrolet Corvette
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2013 Category: Service
John said he was not satisfied with his overall experience. He said he went to this business and told Dana what he needed to be done. He said he needed the timing set and adjusted. He said they did not do that. They adjusted needle valves on the carburetor. They did not adjust the timing and as a result his vehicle died out 20 minutes after he left this business. He said they had him towed back and he was charged for that. He said if Dana had listened to his request, his vehicle would not be having these issues now. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

EH
Edna H.
Spring Hill, FL
Mercury Sable
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/29/2013 Category: Service
Edna said she would never go back to this business because they put the wrong oil in her vehicle and had the wrong numbers down on her invoice. They also did not put the right amount of air in her tires when they rotated them. She will not recommend this business because of the bad experience she had with them.
This review was collected via phone interview by Customer Research Inc.
DANA H. from Harold's Auto Center responded on 07/08/2013
WE WILL CHANGE OIL AGAIN AT NO CHARGE WITH 5W20 AND RE CHECK TIRES DANA

WM
WILLIAM M.
Ford Ranger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/13/2012
Ford Ranger
Repair was fine but $655 price was very high.
Average price on the internet for replacing fuel pump was $490
DANA H. from Harold's Auto Center responded on 09/19/2012
TOWING WAS 45.00 & QUALITY PUMP COSTS A LITTLE MORE BUT LASTS MUCH LONGER AND HAS BETTER WARRANTY

DB
David B.
Spring Hill, FL
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
David said he has gone to the business for years. He recommends them to others.
This review was collected via phone interview by Customer Research Inc.

LS
Linda S.
Spring Hill, FL
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Linda said that the place is her go to mechanic, she would never dream of going elsewhere.
This review was collected via phone interview by Customer Research Inc.

AK
AMY K.
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Reliable service
Fortunately my car hasn't needed anything more than an oil change and new tires, but if I ever needed work done I'd take it here.

CM
Cathy M.
Spring Hill, FL
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Cathy said they are very good.
This review was collected via phone interview by Customer Research Inc.

WG
Wilfred G.
Brooksville, FL
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018 Category: Service
Wilfred said that there are no complaints about the business.
This review was collected via phone interview by Customer Research Inc.

LL
LISA L.
Spring Hill, FL
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
Fast and friendly service
polite customer service. timely with service, short weight time

JA
JIM A.
Hudson, FL
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Routine service
Always appreciate being able to make an appointment and their taking the car as scheduled, resulting in prompt and professional service.

JH
JAMES H.
Brooksville, FL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Service
Fast ,reliable & done right the first time.

FF
FIVIA F.
Spring Hill, FL
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Peace of mind!
What a great feeling to leave an establishment with a feeling of peace of mind. There hasn't been a single time in over 10 years that we don't leave Harolds with a feeling that we have been taken care of because we are people and not a dollar sign. We continue to choose Harolds to take care of our cars and can't see that changing. Thank you to these lovely people for continuing to take care of hard working folks in an honest, dignified and informed manner. They are truly the BEST around and worth our travel.

JE
Jerry E.
Spring Hill, FL
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Spoke with Jerry's wife. She said they have been coming to this business for twenty seven years.
This review was collected via phone interview by Customer Research Inc.

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