Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

705 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


CY
Carol Y.
Fallbrook, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Carol said the service at this business was excellent.
This review was collected via phone interview by Customer Research Inc.

YS
Yvonne S.
Tustin, CA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Yvonne said the business was friendly and the service was good. They had everything done in the time they told her it would be ready. They called her, it was done in a timely manner and everybody was respectful.
This review was collected via phone interview by Customer Research Inc.

RS
robert s.
Fallbrook, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Always good service
Steve and Chris are always friendly and helpful and do a great job! We've been taking our Toyotas here for many years and have always had good service.

BB
bill b.
Fallbrook, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Another great visit to Fallbrook Garage!
I dropped in to see Steve for tires for my Prius. Steve gave me a range of options, and we settled on the brand that made the most sense for me. After the tires were delivered, I came by and Chris had them mounted in short order.

TB
Terry B.
Fallbrook, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Terry said they were able to fix the problem that nobody could fix. Steve is terrific.
This review was collected via phone interview by Customer Research Inc.

RG
Roul G.
Oceanside, CA
Dodge Journey
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2018 Category: Service
Roul said he did have the serpentine belt done for $150 but the person was trying to get him to doing additional services that he really didn't need. He was telling him he needed the alternator and pulley and wanted to charge him well over $400 for labor alone. He was going to charge him a price for rebuilt parts and told him they don't make them new anymore. He's very disappointed that there are mechanics that try to take advantage of the customer and try to make more money.
This review was collected via phone interview by Customer Research Inc.
Steve T. from Fallbrook Garage & Qwik Lube responded on 10/30/2018

SORRY YOU WERE UNHAPPY WITH THE SERVICE BUT IN CONTEXT TO THE JOB YOU CAME IN FOR A SQUEAK WE SAID POSSIBLE BELT NOISE AND WE WOULD KNOW MORE WHEN THE BELT WAS OFF .ONCE WE REMOVED THE BELT WE FOUND THE ALTERNATOR PULLEY WAS WOBBLING AND WAS THE CAUSE OF THE SQUEAK AND WE SHOWED YOU THE VIDEO THATS WHY WE RECOMMENDED ALTERNATOR REPLACEMENT WE GAVE YOU THE OPTION TO PUT THE OLD BELT BACK ON YOU DECIDED TO KEEP THE NEW BELT ON AND DECLINED THE REPAIR THE QUOTE WAS 452.80 FOR THE PARTS PLUS LABOR WHICH WE WOULD DISCOUNT BECAUSE OF THE INITIAL BELT INSTALL


MG
MELANIE G.
Fallbrook, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
Excellent service
They are my favorite automotive shop to go to. I will be back for any more automotive repairs to my car

LG
les g.
San Diego, CA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Steve and Chris are great
The service there is always great, I always leave there with confidence.

JA
JONATHAN A.
Fallbrook, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Thanks for the great service.
Fast , quality work at a reasonable prices. No complaints.

PR
Pat R.
Fallbrook, CA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Pat said she was able to have the work done on her vehicle and they were quick.
This review was collected via phone interview by Customer Research Inc.

MJ
Melinda J.
Murrieta, CA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Melinda said this business was awesome. Staff gave her a ride to and from her shop. They were very fair with their price and they had it done really quickly. She gives them her thanks.
This review was collected via phone interview by Customer Research Inc.

AH
ALLISON H.
Oceanside, CA
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
All's Good!
Oil change & new battery staying on track with the maintenance of my 2012 Tundra...
Thanks!

MW
mike w.
Fallbrook, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Best Fallbrook Auto Repair & Lube we’ve found!
We’ve trusted Steve & Chris with our seventeen year old Highlander and fourteen year old Ram truck for over five years and have never been disappointed. We appreciate their fair prices and friendly, fast & knowledgeable service. They even solved a problem Toyota and another popular local garage couldn’t! We’re happy we’ve found our trusted Fallbrook garage!
Steve T. from Fallbrook Garage & Qwik Lube responded on 09/06/2018

thanks mike its a pleasure to have great customers like you and you wife


RM
Richard M.
Fallbrook, CA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Richard said he's been going to this business for years, and they do great work
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Camp Pendleton, CA
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Gary said the employees were honest. They were up front with the service. The work was well done.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Fallbrook, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Richard said this business provided fast and efficient service. He called and they said they weren't very busy so he brought it in and they took care of his issue.
This review was collected via phone interview by Customer Research Inc.

CL
Chase L.
Fallbrook, CA
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Chase said the staff were very accommodating and very friendly. When he called them there was a little confusion which caused a bit of an issue. They did an awesome job overall. They were on top of it and quick with the service. It was about as good as it could get. They also had connections to the oil filters he needed with another business so they got them sent over with free delivery in a few minutes at no extra cost to him. That was above and beyond.
This review was collected via phone interview by Customer Research Inc.

CS
Cal S.
California
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Cal said the business always takes good care of him.
This review was collected via phone interview by Customer Research Inc.

KB
Kelly B.
Fallbrook, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Kelly said the staff are honest and work quickly. They are very reasonable. He stated he trusts them.
This review was collected via phone interview by Customer Research Inc.

RG
Rebekah G.
Palm Desert, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Rebekah said it was great.
This review was collected via phone interview by Customer Research Inc.

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