Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

745 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


RG
Roul G.
Oceanside, CA
Dodge Journey
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2018 Category: Service
Roul said he did have the serpentine belt done for $150 but the person was trying to get him to doing additional services that he really didn't need. He was telling him he needed the alternator and pulley and wanted to charge him well over $400 for labor alone. He was going to charge him a price for rebuilt parts and told him they don't make them new anymore. He's very disappointed that there are mechanics that try to take advantage of the customer and try to make more money.
This review was collected via phone interview by Customer Research Inc.
Steve T. from Fallbrook Garage & Qwik Lube responded on 10/30/2018

SORRY YOU WERE UNHAPPY WITH THE SERVICE BUT IN CONTEXT TO THE JOB YOU CAME IN FOR A SQUEAK WE SAID POSSIBLE BELT NOISE AND WE WOULD KNOW MORE WHEN THE BELT WAS OFF .ONCE WE REMOVED THE BELT WE FOUND THE ALTERNATOR PULLEY WAS WOBBLING AND WAS THE CAUSE OF THE SQUEAK AND WE SHOWED YOU THE VIDEO THATS WHY WE RECOMMENDED ALTERNATOR REPLACEMENT WE GAVE YOU THE OPTION TO PUT THE OLD BELT BACK ON YOU DECIDED TO KEEP THE NEW BELT ON AND DECLINED THE REPAIR THE QUOTE WAS 452.80 FOR THE PARTS PLUS LABOR WHICH WE WOULD DISCOUNT BECAUSE OF THE INITIAL BELT INSTALL


EV
ELIZABETH V.
Fallbrook, CA
Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/22/2018
Not the best visit
Brought my car in for an oil change and air in tires only. I was charged an extra $26.60 for an air filter that I did not ask for and no one called me before doing this. Total of $76.18 instead of my usual $42.93. The next day my car wouldn't start. AAA said the garage must not have checked the standard things when an oil change is done (battery voltage, etc). Now my engine light is on and my car is driving strangely. This is the first time I've ever had issues with my car. 2010 Hyundai Tucson.
Steve T. from Fallbrook Garage & Qwik Lube responded on 02/22/2018

sorry elizabeth first ive heard of this why havnt you called us to let us know there was a problem i will try to call you so we can see what happened and take care of this


CJ
Carmen J.
Fallbrook, CA
Mercury Cougar
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2015 Category: Service
Carmen said the mechanic messed up her transmission and they took two weeks to repair the damage.
This review was collected via phone interview by Customer Research Inc.

JE
Jon E.
Fallbrook, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Jon said the guy is totally straight up. So he is going to have more work done and is bringing his stuff to this business from now on.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Fallbrook, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
A+
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GS
Gary S.
Camp Pendleton, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Gary said the technicians have given good customer service. They offer the customer a ride home and they do a really good job on the repairs. They're done quickly also.
This review was collected via phone interview by Customer Research Inc.

TM
tom m.
Fallbrook, CA
Suzuki Grand Vitara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019
Great Service and Reasonable Prices
I have been using Fallbrook Garage for a couple of years. They are professional, friendly and just get the job done. I try to support the local businesses as much as I can. Forget the corporate quick change places and trust your car to real mechanics.

RM
Richard M.
Fallbrook, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Richard said this business is great, and the staff have helped him out many times.
This review was collected via phone interview by Customer Research Inc.

TC
terry c.
Fallbrook, CA
Honda HR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019
Trustworthy, honest, fast service
I would not go anywhere else to have my car taken care of! Steve and Chris are honest, hardworking, and know what they're doing.

JB
Jacob B.
Olive Branch, MS
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Jacob said they gave him good communication and he feels like family there. He stated he feels they are honest with him.
This review was collected via phone interview by Customer Research Inc.

DH
DEBRA H.
Fallbrook, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Personable and courteous service
Great people

MW
mike w.
Fallbrook, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
The Best Service!
Always the best service for the last eight years. They fixed what nobody else could on our β€˜01 Toyota. Thanks Steve and Chris!

DH
DEBRA H.
Fallbrook, CA
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Personable and courteous service
We brought our company vehicle in for repairs. We transport adults with disabilities to and from day program. Therefore, it's important to be able to receive timely repairs. Our passenger van was brought in to Fallbrook garage after morning transport and the repair was finished before afternoon transport . We didn't have to keep the vehicle we rented. This made us very happy.

MG
MELANIE G.
Fallbrook, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
Excellent service
I recommend fallbrook garage to all my friends and family.

CG
carol g.
Fallbrook, CA
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
The customer service is awesome.
Everytime I come in here Steve the owner greets me and I feel he goes the extra mile to make his customers feel important.
He is fair and honest.
I used to only go to my Acura dealer but I always felt they talked me into work that was unnecessary.
Steve only does what is necessary and needed and I find that hard to find anymore in most auto repair facilities and dealerships.
You can trust Steve to be honest and straight forward.
Great place to take your vehicle!!

TM
Ted M.
Vernon, FL
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Ted said that he likes the place's work and the way they treat people.
This review was collected via phone interview by Customer Research Inc.

LG
les g.
San Diego, CA
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2019
Steve and Chris are really great.. I've been going there for years without any problems
Everything goes smoothly when you're there. I always get that feeling of trust

BR
Brandi R.
Fallbrook, CA
GMC Sierra 2500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Brandi said she asked Mike to look at a lot of things and he was very good to explain everything to her.
This review was collected via phone interview by Customer Research Inc.

MS
mike s.
Fallbrook, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Reliable, honest, stand behind their work
Steve and Chris take care of business going beyond fixing small things as needed .

MN
MARK N.
Fallbrook, CA
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Great Job!
Took My little Red Miata in last week.I was driving De Luz Road and suddenly my shifter went SLOPPY. One of the best things about The Miata Roadster is the precise shifting of the 5 Speed Transmission. This would not stand! However I was not looking forward to the cost of the repair. Too my great surprise the job was VERY REASONABLY far less than I expected and they installed a New Shift Knob and and shifter boot saving me the job The Car looks and Runs Great! Well Done! Fallbrook Garage & Quick Lube ROCKS!

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