Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

517 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.8/5Overall Rating 2.8/5rating 2.8rating 2.8rating 2.8
99% Would Recommend
Latest Review 4 days ago

Reviews


JS
John S.
Palm Desert, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/09/2018
Careless or clueless
Car computer indicated it needed a new battery. International charged $800 for oil change, diagnostics, battery and labor. But computer still indicated the battery was not working. They said the problem was with the car, not the battery. It turned out International did not know the new battery had to be “registered “ with BMW. Got it fixed at no charge by someone else.
Sean Z. from International Motors responded on 02/12/2018

Mr. Stanford

  Sorry about your trouble. At international Motors we "retrofit" & "Register" BMW batteries on a daily basis. We are glad that your BMW problem is resolved.
We would gladly credit you the "register" portion of your charges. 

Sean Z Bosch Master Technician BSCS
www.InternationalMotors.us
760.328.6646
Established 1986


SH
Sonny H.
Palm Desert, CA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/07/2017
Oil Change / Shock Noise
Oil change was a non event - standard practice - advised of a shock noise passenger rear - diagnosed shock noise passenger rear & charged $200 !? - main complaint navigation was fine going in speaking english - came out speaking german & upon return advised it was a computer that requires servicing at my expense - found manager to be not very curteous & abrupt
Sean Z. from International Motors responded on 04/13/2017

Mr. Sonny Hryniuk
   You were charged $148.00 to diagnose rear suspension noise on your 2004 BMW 645CI as you requested & approved. However you did not approve the repair which would have waved the diagnostic fee.    As for navigation language change using idrive, the instruction to change to other languages should be printed in the owners handbook or as I left you a phone message you can bring the car in and we would gladely change it to english at no charge. We have no intention of changing anything if not requested by a client. 
Regards

Sean Z.  BSCS
Bosch Master Technician


PL
Paulina L.
Palm Desert, CA
MINI Cooper
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/31/2017
They had my car for two days without touching it or at least calling me to let me know.
It was disappointing to not get service after 2 days in the shop on a Friday. Had I not called, I wouldn't have know to pick up my car without being serviced
Sean Z. from International Motors responded on 02/01/2017

Hi Paulina
I am so sorry about your car.  We are a small shop and my thechnician and I came down with the flue which slowed us down. Unfortunately we had no control over that.  I am still on medication as I am writing this.
I wish that you give us another opportunity to give you the service you deserve. 

Regards
Sean Z. BSCS
Bosch Master Technician


HM
Harriet M.
Rancho Mirage, CA
Mercedes-Benz C230
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/29/2015 Category: Service
Harriet said she took the vehicle in because the radio did not work. The business took it apart and could not figure out the problem. When she took the vehicle home the radio worked. She stated they do not know how to repair a radio. She would not recommend this business due to the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

JZ
John Z.
Rancho Mirage, CA
Mercedes-Benz S550
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/03/2015
Never called
Communication was very poor
Sean Z. from International Motors responded on 01/08/2015

Dear Mr. Zink

 You brought us your 2010 Mercedes Benz S550 for battery drain and said that another facility was not able to find the problem on Monday December 29th. We were able to duplicate the problem and found an intermittant 125miliamp draw by Tuesday which I spoke to you about, then we found a TSB printed by Mercedes Benz that programming UCP Module with latest software should take care of this problem which we did. We spoke to you on wedenesday twice before picking the car up you wanted car back to drive home. I told you that I would call you on Friday however I came down with a cold and could not call you on Friday Jan 2nd. I did however on folowing Monday and Tuesday and left you messages both times.  If there is anything else, I would be glad to do so.

Regards Sean Zarrinkouh
Bosch Master Technician


BB
Bill B.
Mercedes-Benz Sprinter
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/25/2014 Category: Service
Bill said he is disappointed with his overall experience. He said he was charged $300.00 for repairs that did not fix his vehicle. He will not recommend them to others for this reason.
This review was collected via phone interview by Customer Research Inc.
Sean Z. from International Motors responded on 01/29/2014

Hi Bill
I am sorry about your experience with the clicking noise repair. As I mentioned when the Sprinter was picked up, we performed a Technical Service Bulletin per Mercedes for clicking noise of the rack and pinion. I also mentioned if the problem persist the rack and pinion has to be replaced which is a common problem in Sprints. We warranty all our repaires and would gladly replace the rack and pinion if you would like us too.
Regards Sean  


VM
Victor M.
BMW 528i
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/07/2012 Category: Service
Victor said he was extremely disappointed and very sad about their service. He was charged with work that was not done. They took his money and did not have the courtesy to tell him nothing was fixed. This was not just the first time this has happened to him. He would not be recommending them to anyone nor would he be coming back again due to this.
This review was collected via phone interview by Customer Research Inc.
Sean Z. from International Motors responded on 12/28/2012
Mr Mendoza As you may remember you called us three times asking us a bout registering (porgramming) and retrofiting the battery you purchased from Auto Zone, we quoted you the price and we have your signed estimate signature before performing the service. Your wife actually signed the invoice. After the car was picked up you called us back and indicated that you thought registering the battery will take care of your window not operating. I explained that it has nothing to do with battery registration. We always recommend not to jump start cars since newer cars have many delicate computer modules that could get damaged as a result. Improper instalation of a battery will shorten the life of the battery. Your new battery has been updated with an AGM with higher Amp Per Hour APH rating, this is why there was a need to Retrofit and Register the battery. This is how the alternator would know to keep the battery fully charged and not over or undercharge causing a premature battery failure. We are probably the only BMW independent center in the desert equiped with such services. Hope this helps to answer you missunderstanding. Regards Sean Bosch Master Technician

MM
Mike M.
La Quinta, CA
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Friendly service
I am so happy with the work performance of International Motors. Sean and his team are friendly and the work is done promptly. They always call with updates and or suggestions. I would recommend International Motors to Everyone.

KS
Karen S.
Cathedral City, CA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Thumbs up!
REAL professionals.

DM
David M.
Palm Springs, CA
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
David said the employees were friendly. They were knowledgeable. They completed the work in a timely manner. They completed the service at the right price.
This review was collected via phone interview by Customer Research Inc.

MF
Michael Edwin F.
Cathedral City, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019
Friendly, knowledgeable staff. Facility looked like a new car dealership.
Same as above

RP
Randy P.
Desert Hot Springs, CA
Acura 3.2TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019
Friendly and knowledgeable
Sean and the crew know there stuff and get if fixed right the first time.

MR
Michael R.
Palm Springs, CA
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019
Great first impression
Based on online reviews, I made an appointment for my newly purchased Porsche. I reviewed the previous maintenance records with Sean and set an appointment. Unfortunately the day before the appointment I called to reschedule because of work conflicts. I dropped it off early to be serviced the next day as scheduled. Much to my pleasant surprise, they called at end of the day to come pick up my car, serviced and ready ! Saved me the hassle of alternate transportation! No worries about my Porsche left overnite at their facility. Great first impression!

LN
Lynda N.
Cathedral City, CA
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Lynda said she was happy with the service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Palm Springs, CA
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
95 Benz Cabriolet
Well organized, detailed quote, very good communication. This NOT a low cost repair service, but a reasonable alternative to a dealership service department.

EC
Earni C.
Desert Hot Springs, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Earni said they are the best around. He said they are very honest.
This review was collected via phone interview by Customer Research Inc.

JW
James W.
San Rafael, CA
Porsche Panamera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Great service experience!!
My car was delivered on time, on budget and ready to go!! Fred was great!!! Thanks for taking care of my pride and joy!!

MB
Maryam B.
Rancho Mirage, CA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Maryam said the staff was professional and did a great job.
This review was collected via phone interview by Customer Research Inc.

DS
Darwin S.
Cathedral City, CA
Audi S8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
Head lamp replacement
These guy's are incredible. In and out in 10 minutes. The head lamp was in stock for my S8 Audi.
Thanks

HO
Harold J O.
Palm Springs, CA
Audi A5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Consistent Excellence
Smog check due--just drop in and you're taken care of immediately and on your way in just minutes...with a pleasant atmosphere and great customer service.

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