ReScore Reviews™ (1)
Basically, my expectations were low going in and they couldn't even meet that.
Hello! I'm sorry you feel that you had a bad experience at our dealership. We truly do our best to give the very best sales experience possible.
Your vehicle was ready to go that Friday after the rustproofing was done, as mentioned by your salesman. There was a big snowstorm that day that is why your vehicle was buried in ice when you arrived Saturday. Unfortunately we did not know when you were going to stop in so we couldn't plan for it ahead of time. You did get a full tank of gas and a 21 day permit before you left our lot. I apologize that things might not have gone as smooth for your vehicle delivery as we would have liked.
Please let us know if there's anything else that we can do for you in the future.
Hi Brian, I'm sorry that you feel that way. We did have an agreement with you that if you provided the stipulations needed to finalize the financing that we would change the tires. Since you decided not to keep the truck and ended up returning it back to us, then there was no need for us to change the tires at the time. We would certainly like to earn your business in the future so please let us know how we can help.
I also notice that most of the reviews on this site seem to be written by a third party -- dealer. Notice that they say things like: "David B. said service was fast" and "Alain said the service was timely." Oh did they? If they were so impressed why didn't they take the time to write their own reviews?
VW Duluth charged an hour of labor for a diagnosis that was caught in a complimentary multi-point inspection at another dealership. On top of this I already had the engine codes and had the engine light reset by another VW dealer and was told to change the spark plugs and go from there. I’m still awaiting a return call regarding what VW of Duluth is willing to do to rectify my most recent visit.
Thank you for the feedback. As you can imagine it is not our goal to disappoint you; we appreciate every opportunity to help our customers. With that said, please call Jon Campbell to discuss the issues outlined in this review. With your feedback we can improve our performance.
Thank you -
Thank you for the review Suzanne - It looks as though you enjoyed your visit to Volkswagen of Duluth. What would it take to turn your 1-star (less than pleasant) experience into a 5-star (extremely happy and satisfied) experience? We will send you a rescore just in case the 1-star was sent in error.