Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1986 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
Latest Review 5 days ago

Reviews


BS
Barry S.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Barry said the staff members were real responsive.
This review was collected via phone interview by Customer Research Inc.

TI
Todor I.
Minneapolis, MN
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08/09/2019
Great experience!
Bought a used vehicle from Tyler. The process was very efficient and quick. This is the smallest dealership I've ever seen which created a very homie and peaceful atmosphere. The finance person was also very fast and straight to the point without any pressure for extra purchases. Not sure if I was in and out in an hour but it sure felt like it. They also allowed me to store my broken down motorcycle on the lot till I picked it up the following day. Thank you all for a great experience!

Verified Customer
Herbster, WI
Volkswagen CC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Accommodating our "emergency."
The day before leaving for a road trip to Colorado a fireworks of warning lights lit our dash - all of them scary looking. They day we were to depart (Monday) I called Jim and asked if we could possibly have the service department assess if the car was safe to drive a couple thousand miles. I know how busy the service department is and knew it was a long shot. However, Jim said to bring it in. We arrived at 10:00 and were ready to leave by 11:30, with the assurance that the issue was a sensor in the right rear wheel. The lights would remain on on the dash but the repair to the sensor could be completed when we returned. Whew. And thanks, Jim, and all of the service department for saving us the cost of renting a vehicle and delaying our departure. We drove over 2600 miles and had a grand time in the mountains with our grandkids. Y'all rock. Thank you from us and our beloved CC.

AT
Ashley T.
MN
Verified Customer
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07/25/2019 Category: Service
Ashey said that he had no complaints with the place. He wants to know why VW parts are so expensive.
This review was collected via phone interview by Customer Research Inc.

GK
GREGORY K.
Duluth, MN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Post sale issue/ used car
The sales manager handled my issue without hesitation. The work was performed on time and was done well. Much appreciation.

WA
Walter A.
MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Walter said they did everything right.
This review was collected via phone interview by Customer Research Inc.

ST
Seth T.
Barnum, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Spoke with Seth's wife. She said the customer service is great, and she has no complaints ever.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Mike said the service was fine.
This review was collected via phone interview by Customer Research Inc.

DG
DEAN G.
Duluth, MN
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Sales
Certified Tiguan
My wife and I purchased a certified used Tiguan two weeks ago. Nick and Durban treated us respectfully and without pressure. They fulfilled promises about having some small changes made to the vehicle as part of our purchase. The vehicle has provided better mileage than advertised and handles better than a typical SUV. I waited a little while to submit a review and can say we remain very pleased with the Tiguan and our experience with VW Duluth.

LB
Lee B.
MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Lee said they provided great service. They love shopping and having their service done locally. She would not hesitate to go back to this business. Also, she would not hesitate to purchase another Volkswagen.
This review was collected via phone interview by Customer Research Inc.

TB
Troy B.
Superior, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
Troy said this time the service was very good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Duluth, MN
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Friendly, efficient, comfortable space
All went smoothly as usual. The procedure didn't take as long as I expected - I was still working on my computer when they came and got me!

MB
MIKE B.
Danbury, WI
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Sales
Windshield wiper
Hard item to find for a Touareg Bit you had it. My experience with you as a team was awesome

SJ
Stephanie J.
Superior, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Stephanie said the experience was good.
This review was collected via phone interview by Customer Research Inc.

CB
Clyde B.
Hibbing, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Spoke with Margurete. She said they did everything they could to help them. They were friendly and it was a good experience.
This review was collected via phone interview by Customer Research Inc.

KG
Kelsey G.
MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Kelsey said the employees were very knowledgeable. They helped her save money on her service. They did not charge her for any small service additions.
This review was collected via phone interview by Customer Research Inc.

ML
Marilyn L.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Marilyn said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

ML
Marilyn L.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Marilyn said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

RB
RANDY B.
Duluth, MN
Volkswagen Jetta SportWagen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Great Service
The vehicle service area did a great job taking care of a repair warranty issue and provided a loaner car the whole time! Really appreciated.

JW
James W.
South Range, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
James said the business always does a good job.
This review was collected via phone interview by Customer Research Inc.