Overview

Overall Rating 4.99/5Overall Rating 4.99/5Overall Rating 4.99/5Overall Rating 4.99/5rating 4.99

303 Reviews

100% Would Recommend
92% Business Response
Latest Review 13 days ago

Reviews


TC
Todd C.
Colorado Springs, CO
Toyota 4Runner
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2013
New Customer
They are very Friendly. They make sure to keep you informed of everything you car needs But get your OK before doing anything more. My Wife and I were not able to pick up are car, the next morning they called us to make sure we were ok and nothing happened to us. they have good hearts. Love the kids (dogs)
Patricia B. from Baxter's Automotive responded on 08/25/2013

Thank you for taking the time to submit a review. Your compliments are very much appreciated and your feedback very important to us. We apologize that your experience with us was not a five-star experience. We strive to provide five star service every time you see us. We hope that you will provide us with an opportunity to serve you again. We value your feedback and if there is anything we can do in the future to serve you better, please do not hesitate to let us know. Thank you.


RC
Robert C.
Cripple Creek, CO
Volkswagen New Beetle
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2013
VW repairs
Very friendly service. work completed on time. Reasons for repairs needed explained completely.
Patricia B. from Baxter's Automotive responded on 06/03/2013
Thank you for your review. It was a pleasure meeting you. Please let us know if there is anything we can do for you in the future.

SV
Stuart V.
Mercedes-Benz ML320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2013
Quality , Integrity , Honesty
We Love this place , Stuart
Patricia B. from Baxter's Automotive responded on 05/21/2013
Hi Stuart! Thank you for your kind review. We appreciate you and the opportunity to service your Mercedes-Benz. We hope to always earn your trust and confidence. If there is anything we can do to improve our service in the future, please let us know. Thanks again !

WF
Willie F.
Colorado Springs, CO
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Happy customer
Always awesome
Patricia B. from Baxter's Automotive responded on 02/08/2019

And, we're happy that you are happy !  Thanks for making us smile !! It's always our pleasure !!!  


JS
Jeremy S.
Colorado Springs, CO
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Major Service Performed
Baxter’s takes care of our three vehicles. Two of the three are high end models and both diesels. Service on these vehicles is critical and expensive. The dealerships for both of these vehicles have attempted to steer us wrong in terms of required service and Baxter’s has researched requirements, recommendations and performed these services below the cost of the dealership but with a level of service and professionalism that far exceeds the dealers’. Always on time, as promised and with exceptional care.
Patricia B. from Baxter's Automotive responded on 02/07/2019

Thank You Jeremy ! We appreciate how much you value Ed's experience and your complete confidence in us !!  You're always so good to us !!!  Thanks for all the shout-outs too !!!! Ben says it's always nice to see you too :-)  


JS
Jo S.
Colorado Springs, CO
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Reliable car maintenance
Love Ed and Patricia Baxter. I know when I take my car in for a routine maintenance that is exactly what I get. They are friendly, honest and thorough. Ed always explains exactly what he found and the options to deal with it. I have a 15 year old Jeep and they keep it in excellent shape!!!! I highly recommend their automotive care!
Patricia B. from Baxter's Automotive responded on 01/30/2019

Well, we love you too !  As always, it's such a pleasure to see you & visit !! And, it's always nice to service such a loved & cared for Jeep !!! It just doesn't ever feel like work !!!! Thanks for always being so good to us & appreciating Ed's talents & experience.   


WS
Weldon S.
Colorado Springs, CO
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Maintenance and service on my Audi
Excellent service and advice as always.
Patricia B. from Baxter's Automotive responded on 01/16/2019

Thank You Weldon ! As always, it's a pleasure !! Thanks for all your support & continued loyalty all these years !!! 


JC
John C.
Colorado Springs, CO
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Happy customer
I was introduced to Baxters from a trusted friend after I was misled by another auto shop and it ended up costing me several hundred dollars. I couldn't be more pleased with the service at Baxters because they are honest and always look out for their customers and stand behind their work.
Patricia B. from Baxter's Automotive responded on 01/11/2019

Your being happy makes us happy too ! Thank You for the thoughtful & kind review !! It has been such a pleasure to meet you & get to work with you !!! Thanks for your trust & confidence in us !!!! 


JM
Joseph M.
Colorado Springs, CO
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Ready to go Once Again
My Hyundai Santa would not start. Baxter’s was able to work me in quickly and thanks to Ed, Patricia, (and Little Ben) at Baxter’s, my little old Santa Fe was ready to go once again. Their quick and friendly service and attention to detail is always appreciated.
Patricia B. from Baxter's Automotive responded on 01/09/2019

As always, it's our pleasure !  Glad we could get you going again !! Thanks for the nice review !!!  


Verified Customer
Monument, CO
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018
Almost Thirty Years of Experience
My Rav 4 was taking too long to get heat and I noticed it was idling a little too fast. I didn't have a check engine light on; but, I knew something wasn't as it should be. As soon as I brought my Rav 4 into Baxters, Ed knew what was going on and had me fixed up & back on the road on the same day. I just love having an experienced & professional mechanic looking out for me ! Thank You Baxters !
Patricia B. from Baxter's Automotive responded on 01/02/2019

Thanks so much for the kind review & we're so glad that the Rav4 is warming up quicker. You need to stay warm this time of year ! Happy New Year !!   


BM
Barry M.
Colorado Springs, CO
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018
Courtesy & Competance
As always, I can depend on excellent service and I can rely on the work being done properly. The Baxters have never let us down.
Patricia B. from Baxter's Automotive responded on 12/26/2018

That's certainly nice to hear !  Thank you for the kind review !! It's always our pleasure !!!


WP
William P.
Colorado Springs, CO
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Not business as usual
Baxter Automotive doesn't just do business. They exceed normal standards and provide a long term plan to keeping your automobiles safely and efficiently on the road. Ed and Patricia go out of their way to ensure everything works - no matter how minor your service might be, they ensure that when you depart, your vehicle is safe, functional and that you can reliably go about your life and not worry. The value you receive is excellent! You cannot find any service that is better than Baxter Automotive.
Patricia B. from Baxter's Automotive responded on 12/18/2018

Thank You Bill !  We sure do appreciate this incredibly nice review !! And, it's nice to be recognized as different from the rest, we do like to stand out for positive differences.  Thank you for valuing us so highly and appreciating Ed's experience, knowledge and professionalism.  We sure do appreciate you too !!! Warmest Wishes This Holiday Season !!!!  Patricia & Ed Baxter 


SV
Stephen V.
Monument, CO
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
Friendly, honest and very helpful!
Ed and Patricia are always warm and friendly. They are very knowledgeable and helpful. They keep impeccable records of maintenance needed on our vehicles and are excellent and timely in their communication.
Patricia B. from Baxter's Automotive responded on 12/10/2018

That's so very nice, thank you !  We sure do appreciate all the trust & confidence you have placed in us with your vehicles !! Thanks for being so good to us too !!!


TW
Terri W.
Colorado Springs, CO
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Always amazing service with a smile !
We've been going to Ed and Patricia for a few years with our 3 vehicles. We won't go anywhere else. I recommend them to anyone who will listen. Love Ed and Patricia!
Patricia B. from Baxter's Automotive responded on 12/03/2018

Thanks Terri !  Everyone should listen to you since you have the best network out there !!  Your review made Ed & I smile, thanks so much !!!  Warmest wishes for the best holiday season !!!!


JD
John D.
Colorado Springs, CO
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Awesome Automotive Care
Outstanding diagnostics and excellent maintenance and repair. Can't go wrong with Baxters Automotive.
Patricia B. from Baxter's Automotive responded on 11/24/2018

Thank You John !  We sure appreciate your awesome review !! And, for all your continued trust, confidence & loyalty in us !!!   


PO
Peter O.
Colorado Springs, CO
Mercedes-Benz GLE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Always awesome!
I have been going to The Baxters for years for all my car services and they always take great care of me and I enjoy our visits. I have and will continue to recommend them to anyone looking for a mechanic.
Patricia B. from Baxter's Automotive responded on 11/19/2018

Thank You Peter ! We enjoy your visits too and we sure appreciate all your trust & confidence in us.  And, thank you for the referrals too !!  Have an awesome holiday season !!!


KP
Karen P.
Colorado Springs, CO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Baxter Automotive
I highly recommend Baxter Automotive - they are honest, more than fair, and highly qualified. Ed and Patricia are two of the nicest people you will ever meet. I took my car in for repair and was ready to pay them almost $1000 for the fix. Patricia researched and found out that the the part and repair were still under warranty and referred me to the dealership where it was fixed for free. I would never have known, had it not been for Patricia. Ed is an excellent mechanic and can repair or install anything. I do not know of many businesses that operate with such honesty and integrity. We refer everyone we know to Baxter Automotive!
Patricia B. from Baxter's Automotive responded on 11/11/2018

Hi Karen ! Thanks so much for the awesome review !! It truly warms our hearts !!!  And, we appreciate you valuing our honesty, experience and integrity.  Our first priority is always to look out for you and if there is an oportunity to save you money, we will certainly do that. Thank you for the referrals and we appreciate you both too. Patricia & Ed Baxter


JS
Jeremy S.
Colorado Springs, CO
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
You can trust Baxter’s Automotive!
If you care about your vehicle, want to keep it running and don’t want to question whether you’re being treated right every time you bring it in, go to Baxter’s. My wife and I and now our daughter’s vehicle is serviced by Baxter’s and I have absolute confidence in their ability, experience, professionalism and above all, their integrity.
Patricia B. from Baxter's Automotive responded on 11/08/2018

That's one darn good review !  Thank You !! And, thanks so much for always having confidence in us and always wanting to support us.  We appreciate & value you too !!!  We have to say, it's always good coversation too.  Happy Holidays !!!!     


JM
Joseph M.
Colorado Springs, CO
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Wonderful Service from a Wonderful Automotive Repair Family
Baxter’s is the place to go for reliable auto service with caring, professional, customer service.
Baxter’s takes the time to ensure our Toyota is safe, reliable, and ready for the winter ❄️.
Thank you Patricia, Ed, and Little Ben.
Patricia B. from Baxter's Automotive responded on 10/16/2018

Well, that's what we like to hear !  Now, both vehicles are ready for winter !! Thanks so much for the heartfelt words !!!


Verified Customer
Colorado Springs, CO
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
Another Great Service
As always, I was met with Patricia's warm and sincere smile. Ed grabbed my keys and got right to work. I was in and out in no time. They are a great team, prompt and efficient. I can't say enough about Baxter's Automotive.
Patricia B. from Baxter's Automotive responded on 10/15/2018

Well, we can't say thank you enough ! You are so kind to us and it is always a pleasure to see you & visit !! Thanks for always making it a treat to see you !!!