Overview

Overall Rating 4.99/5Overall Rating 4.99/5Overall Rating 4.99/5Overall Rating 4.99/5rating 4.99

290 Reviews

100% Would Recommend
92% Business Response
Latest Review 6 days ago

Reviews


KP
Karen P.
Colorado Springs, CO
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11/10/2018
Baxter Automotive
I highly recommend Baxter Automotive - they are honest, more than fair, and highly qualified. Ed and Patricia are two of the nicest people you will ever meet. I took my car in for repair and was ready to pay them almost $1000 for the fix. Patricia researched and found out that the the part and repair were still under warranty and referred me to the dealership where it was fixed for free. I would never have known, had it not been for Patricia. Ed is an excellent mechanic and can repair or install anything. I do not know of many businesses that operate with such honesty and integrity. We refer everyone we know to Baxter Automotive!
Patricia B. from Baxter's Automotive responded on 11/11/2018

Hi Karen ! Thanks so much for the awesome review !! It truly warms our hearts !!!  And, we appreciate you valuing our honesty, experience and integrity.  Our first priority is always to look out for you and if there is an oportunity to save you money, we will certainly do that. Thank you for the referrals and we appreciate you both too. Patricia & Ed Baxter


JS
Jeremy S.
Colorado Springs, CO
Ram 3500
Verified Customer
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11/08/2018
You can trust Baxter’s Automotive!
If you care about your vehicle, want to keep it running and don’t want to question whether you’re being treated right every time you bring it in, go to Baxter’s. My wife and I and now our daughter’s vehicle is serviced by Baxter’s and I have absolute confidence in their ability, experience, professionalism and above all, their integrity.
Patricia B. from Baxter's Automotive responded on 11/08/2018

That's one darn good review !  Thank You !! And, thanks so much for always having confidence in us and always wanting to support us.  We appreciate & value you too !!!  We have to say, it's always good coversation too.  Happy Holidays !!!!     


JM
Joseph M.
Colorado Springs, CO
Toyota RAV4
Verified Customer
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10/16/2018
Wonderful Service from a Wonderful Automotive Repair Family
Baxter’s is the place to go for reliable auto service with caring, professional, customer service.
Baxter’s takes the time to ensure our Toyota is safe, reliable, and ready for the winter ❄️.
Thank you Patricia, Ed, and Little Ben.
Patricia B. from Baxter's Automotive responded on 10/16/2018

Well, that's what we like to hear !  Now, both vehicles are ready for winter !! Thanks so much for the heartfelt words !!!


Verified Customer
Colorado Springs, CO
Subaru Forester
Verified Customer
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10/15/2018
Another Great Service
As always, I was met with Patricia's warm and sincere smile. Ed grabbed my keys and got right to work. I was in and out in no time. They are a great team, prompt and efficient. I can't say enough about Baxter's Automotive.
Patricia B. from Baxter's Automotive responded on 10/15/2018

Well, we can't say thank you enough ! You are so kind to us and it is always a pleasure to see you & visit !! Thanks for always making it a treat to see you !!!  


Verified Customer
Monument, CO
Toyota Tundra
Verified Customer
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10/15/2018
Still Going Stong !
Thanks Ed for keeping my Tundra going with well over 300k mikes ! You’re the best out there & I know it’s your great work that my Tundra loves. Looking forward to hitting 400k miles !
Patricia B. from Baxter's Automotive responded on 10/15/2018

Our pleasure ! We're looking forward to that milestone too !! Thanks for trusting us for all those miles !!! 


JM
Joe M.
Colorado Springs, CO
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10/13/2018
Ready for Winter
With snow already falling in measurable amounts and mow snow in the forecast it was time to have our vehicle prepped for winter. Ed ,Patricia,and Little Ben, the puppy, at Baxter’s is the place to take our vehicles. They check everything and make necessary repairs as needed for a great price and with quality service in a timely manner. They are thoughtful, caring, and professional.
Thank you Baxter’s for being there for us and ensuring our vehicle is served properly and ready for the winter.

JM
Joseph M.
Colorado Springs, CO
Hyundai Santa Fe
Verified Customer
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10/13/2018
Ready for Winter
With snow already falling in measurable amounts and mow snow in the forecast it was time to have our vehicle prepped for winter. Ed ,Patricia,and Little Ben, the puppy, at Baxter’s is the place to take our vehicles. They check everything and make necessary repairs as needed for a great price and with quality service in a timely manner. They are thoughtful, caring, and professional.
Thank you Baxter’s for being there for us and ensuring our vehicle is served properly and ready for the winter.
Patricia B. from Baxter's Automotive responded on 10/13/2018

You're very welcome & thank you !  It's always a pleasure.  Thank you for including "Little" Ben !  Being winter ready is always a very good thing.  Thanks for trusting us to keep you, the family & your vehicle safe !   


TB
Tricia B.
Monument, CO
Toyota RAV4
Verified Customer
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09/27/2018
Excellent As Always
I can always count on you for the best service. Thank you for always taking care of everything for me and keeping me up to date on all my maintenance needs.
Patricia B. from Baxter's Automotive responded on 09/27/2018

As always, it's our pleasure ! 


JS
Janene S.
Colorado Springs, CO
Toyota Avalon
Verified Customer
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09/14/2018
Personable and knowledgeable
Honest evaluation, no pressure, just the facts and they left it up to our discretion. Integrity and thoroughness dealing with our car's issues.
Patricia B. from Baxter's Automotive responded on 09/14/2018

Thank You for the kind words ! We're always happy to help and to keep your Toyota in the best shape !! Thanks for all your trust !!!        


ML
Michelle L.
Colorado Springs, CO
Dodge Charger
Verified Customer
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09/11/2018
This place is the best ever!
Ed and Patricia pay close attention to detail! I've never before in my 46 years, had a better mechanic. This duo is the best ever and I would refer them to EVERYONE!! They are spot on, you will NEVER be disappointed in the service you receive here!
Patricia B. from Baxter's Automotive responded on 09/11/2018

Wow, we love your review ! Thank You !!  And, we sure do appreciate how much you value Ed's knowledge & expertise !!! It's always a pleasure to see you both too !!!!     


WP
William P.
Colorado Springs, CO
Toyota Tacoma
Verified Customer
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09/11/2018
Done Right
Front bearings burned out on my Tacoma ... took it to Baxter Automotive and in one day got it back and it runs like new! Ed Baxter's attention to details, concern for doing it right the first time is exceptional. He is reliable, trustworthy and does expert work on my vehicles. Patricia keeps everything in order and on schedule.

Baxter Automotive is the best value, best quality and best service you can get -- anywhere.
Patricia B. from Baxter's Automotive responded on 09/11/2018

Bill, we sure do love getting a review from you !  You are so good to us and we just love it !! Thank You, Thank You & Thank You !!! Anything for your beautiful Tacoma...oops, I mean anything for you !!!! With Love, Patricia & Ed 


TS
Thomas S.
Colorado Springs, CO
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08/23/2018
Integrity and knowledge
New to the area and needed an experienced opinion on a used car. Edward took time to drive the car and do a thorough and honest evaluation. Office manager, Patricia, was also very knowledgeable and helpful in every way. Not at all were they trying to push extra services that I didn't really need. I will definitely recommend them to friends and family.
Patricia B. from Baxter's Automotive responded on 08/23/2018

Thank you giving us a try and an opportunity to earn your trust and confidence.  It was our pleasure to let you know the car was well cared for and take care of some maintenance items for you.  We hope you enjoy it and we are sure it will take care of you too.  Thanks again for the very kind review.  


AM
Angela M.
Colorado Springs, CO
Toyota RAV4
Verified Customer
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08/18/2018
Excellent and friendly Service!
Ed and Patricia are wonderful business owners that take care to provide great and honest service! Prior to being recommended to them, I always felt that I was not getting my money's worth or an honest answer often regarding auto maintenance. Ed keeps me informed as to what I can expect down the road regarding maintenance and repairs. I highly recommend giving them a call, if you have had a similar experience. Promise, you will never go anywhere else!
Patricia B. from Baxter's Automotive responded on 08/19/2018

What an excellent review ! You're excellent too !! You always appreciate us, make us feel special and always let us know how must you trust us. Thank you for making it feel "not like work at all" !!! It's always our pleasure !!!!   


RW
Rosalba W.
Colorado Springs, CO
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08/18/2018
Baxter's Automotive
I have been using Baxter's Automotive for many years and I can always count on the Great Quality of Service i receive from Ed and Patricia. I take all of our Vehicles to Baxter's Automotive and i drive with confidence knowing that Ed did a EXCELLENT JOB on my vehicles. there is no other mechanic in the Entire Colorado Springs Area that I can trust to work on my vehicles as I Trust Ed at Baxter's Automotive. Patricia is a Wonderful and Caring person always go out of her way to help us with all of our vehicles maintenance needs.GREAT JOB!!!!!!! my husband and I would always recommend Baxter's Automotive because the really do Great Quality Work!!!!
Patricia B. from Baxter's Automotive responded on 08/19/2018

Hi Rosa !  Thank You for such a thoughtful & glowing review !! Your trust & confidence in us is appreciated and valued. You know the importance of trust and that it must go both ways.  Thank you for holding us in the highest esteem. It's always a pleasure to take such good care of your vehicles and also visit & catch-up.  Thank you for making us feel special !!        


Verified Customer
Calhan, CO
MINI Cooper Hardtop
Verified Customer
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08/17/2018
Great/Trustworthy Service
I would absolutely recommend Baxter's Automotive! I trust the service I receive. I never feel like I'm taken advantage of like has happened at other repair shops. I also never feel like I'm asked to do repairs that aren't really necessary.
Patricia B. from Baxter's Automotive responded on 08/19/2018

Thank You, so much, for the kind & heartfelt review and for always trusting your MINI with us ! It's always a pleasure to see you !! Thanks for finding us and giving us an opportunity !!!            


WP
William P.
Colorado Springs, CO
Toyota Tacoma
Verified Customer
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08/09/2018
Once again
Once again I experienced excellent service and attention to detail. Took my Tacoma in for periodic maintenance ... Ed and Patricia are super attentive to details and of course I drove off with the confidence to do another fishing trip by driving over 1200 miles round trip without any problems!

Can't say enough about the quality of service and expert maintenance I have received [many times over many years!].

You can't find a better mechanic .... and you won't find better serviced .... anywhere!
Patricia B. from Baxter's Automotive responded on 08/10/2018

Thank You Bill !  You are so good to us and we are the blessed ones !! Can you believe that it will be almost 30 years that you & Ed have been taking care of each other ?!?! That is truly awesome.  Have fun on your fishing trip and as you know, we like pictures !   


AM
Ayofini M.
Colorado Springs, CO
Toyota Corolla
Verified Customer
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08/07/2018
So Dependable and Flexible
As always Ed and Patricia give the best Customer service and they are always looking out for my best interests! Not only for scheduled appointments but even when I’m clumsy and dislodge my undercarriage. One call 15min done and done thank you guys you’re a God send! I’ll keep you forever!
Patricia B. from Baxter's Automotive responded on 08/07/2018

Hi Ayofini ! What a wonderful review, thank you !! You made us smile and touched our heart !!! We're so glad you'll keep us because we really like you too !!!! ( From one puppy lover to another ! )


JM
Joseph M.
Colorado Springs, CO
Toyota RAV4
Verified Customer
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08/06/2018
Exceptional Service at a Great Price
Baxter’s has always provided exceptional customer service and have been professional and caring for our automobiles for many years but now they have a new member to the Baxter Team, Little Ben. Patricia and Ed have a way of making everyone feel like family and now with the welcomed addition of their new puppy, Ben, that special family atmosphere is enhanced. Thank you Patricia, Ed, and Ben for always being there for us.
Patricia B. from Baxter's Automotive responded on 08/06/2018

Thank You for the sweetest review and for including Little Ben ! Yes, he is a most welcome addition to the Baxter Family. He certainly wants to make everyone feel welcome. Thanks for all the support all these years and your continued trust, confidence and faith in us. We'll be here when you need us !


JC
Jennifer C.
Colorado Springs, CO
Ford Cab & Chassis
Verified Customer
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08/03/2018
Emergency
We own a small business and so we rely on our service trucks! Ed and Patricia always take that into consideration and get our vehicles back on the road ASAP!
Patricia B. from Baxter's Automotive responded on 08/03/2018

That's right, we small business owners need to look out for one another.  We were glad we could take care of you and get you back on the road. As always, thank you for always thinking of us first ! We appreicate you too ! 


JM
Jill M.
Colorado Springs, CO
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07/27/2018
Baxter's Automotive Great Review
Ed and Patricia at Baxter's automotive have been servicing our vehicles for the past 8 years. I can't speak more highly of this duo team. Ed has always been able to diagnose our vehicles and fix accordingly. Patricia has always been able to assist with billing or warranty questions. This mechanic is competent and honest and this team is a pleasure to work with. Unfortunately we have recently moved out of state. It is stressful to find a new mechanic. Patricia has offered to help network and find us a new mechanic in our new state. We will miss them greatly, but have been blessed with the many good years of service they have provided.
Patricia B. from Baxter's Automotive responded on 07/28/2018

Hi Jill ! That was better than a great review, that was an AWESOME review !! Thank You !!! We wish you all the best and will miss you too. But, as I mentioned, we are only a phone call or e-mail away.  Always feel free to stay in touch.  It was always so nice to work with you too because you always made Ed & I feel special and you always supported us as a team. We'll be in touch !  Thanks again for so many good years. Patricia & Ed