ReScore Reviews™ (9)
It sounds like we were able to work this out with you! Thanks for working with us.
We're glad that we were able to speak to you about this and sort it out. We always want to be sure we're accessible to you at any time.
Again, we're sorry for the inconvenience on this and are glad we were able to take care of you and make you happy in the end. We look forward to working with you again in the future.
Hi Brandon, thanks for speaking with us about this issue. We're glad we were able to come to an understanding!
Zonghao, I trust we've addressed your concerns. If this isn't the case, please let me know. We thank you for your business.
Hank, thank you for the feedback; we're sorry we didn't meet your expecations with the late delivery. We're happy to wash your car agian, and David will be in contact with you.
I generally will ignore low ratings on an internet review site because they often represent isolated events, may not be representative or fair, or are the rants of a crank. That being said, I have been a loyal customer of Park Place since I bought my 2002 911 C4 in 2006. In the past,I felt the service was reasonable and I and my car were well cared for. My three recent service appointments have notable for poor quality control and even gross negligence. Incident number one: after repair in driver car door, the latch mechanism malfunctioned related to a misplaced pin in the latching mechanism– result 5 days waiting for a new part. Incident number two: clutch replaced and several days later car would not go into 2,4,6 gear related to a slipped hose clamp–result 4 days back in the shop. Final incident, needed a replacement motor due to a cracked cylinder head– result after almost 2 month delay car reported to be fixed, while driving home clamp falls off coolant hose and coolant spills from engine
and enging temp goes to 250+, car towed back to Park Place. Quality control appears to be a serious issue.