ReScore Reviews™ (9)
From this point on I have signed all documents via FedEx and overnighted my paperwork back so we could close the deal. -after the deal went through-no follow up was performed after I continuously requested an update via text or phone call. I had to contact the dealership to request a manager- but who did I get transferred too? David Khazai. My only updates were “I’m still looking into it. I haven’t found the tires. We will contact the customer and see if anything else came with the vehicle.” -He did NOT contact me until the day my vehicle was suppose to deliver onto a transport truck. When he did finally text me, he said I wouldn’t be getting the tires and everything on the website is typed by a third party and everything that it states on the website doesn’t necessarily come with the vehicle unless it’s discussed first. Even though the ad says “INCLUDES 2 sets of A6’a and 1 set of R6’s tires” I paid extra money to overnight the paperwork so the dealership could close the deal by the end of the month.
Very disappointed in the whole buying process.
From start to finish the only people who pointed me in a positive direction was a different salesman who made ZERO commission. And Hannah (somebody else who works at the dealer) I personally work in the dealership industry. This is unacceptable, unprofessional & a real disappointment. Every time I see the vehicle and somebody asks where I bought it from, it will never be a positive response. Now I have to question the quality of my vehicle (that I haven’t even seen in person!) is the quality of my vehicle anything like the Service I got? If so I’d consider it worthless.
We sincerely apologize for this situation and the mistake on our part. I understand that you've spoken with our G.M. and the issue has been resolved to your satisfaction.
Park Place Ltd.
When I attempted to politely stop them from doing that, their employees shouted at me and then assaulted me just because I was taking pictures to document damages caused to my car. I found this behavior totally unacceptable and returned a couple days after the incident to discuss the situation with their manager. I came by in the morning, waited for the manager in the detailing shop, who didn't show up within a reasonable amount of time. I stepped outside to take a work-related phone call.
As I was coming back to the customer waiting area, I was approached by 2 men; one of them was holding some object in his pocket, what appears to have been a gun. They used offensive language right from the start. I ignored them and proceeded towards the building. After a short conversation with the manager, I went outside and was shocked to discover 3 police cars waiting near the Park Place Auto Salon's building.
One of the men who attempted to collide with me earlier on was found to have been talking to the police officers, pointing towards me and shouting slandering statements such as "This guy belongs to the mafia!". He then deceptively told the police officer that I came to this place to harm his son who happened to have been working at Park Place's car wash. This was a pure defamation as the purpose of my visit was to simply talk to the manager.
After a long conversation with the police officer, I realized that I'm dealing with a bunch of CRIMINALS and decided to leave and never come back to Park Place.
It took me several years to recover from all the stress and moral shock caused by the life-threatening abuse demonstrated by Park Place employees and their affiliated people with criminals-like behavior.
A full police report detailing the incident in question was shared with Ryan Vanderwel, the General Manager of Park Place, who blindly ignored to look at the facts and behaved like nothing really happened.
I also provided a proof of utilizing car detailing services at Park Place LTD, which their management unfairly rejected and claimed that they have no ability to validate my claim and no record of my utilizing their services. This is just one more evidence of how Park Place LTD treats their loyal customers like me.
Please rest assured that I have many better things to do with my life and time than to sit around and make accusations about Park Place. Everything that I stated that happened there is 100% true, believe it or not. It was astonishing to me, and therefore it justified being shared to warn off others from doing business with Park Place.
Thank you for your input, Mr. Weaver, it is appreciated-
In regards to your particular Honda Ridgeline that was brought in for detail. Our detailer reports that one seat was folded up upon arrival and the support was in the "broken" position.
Upon inspection by our ASE-Certified technician, it was discovered that the cable that is integral to the proper operation has worn out on both seats, creating a situation in which the supports no longer fold up automatically.
Your seat malfunction is directly attributable to this a 'wear-related' component failure from repetitive use in a 10+ year-old vehicle, and in no way is related to our detailers vacuuming your carpets.
Contact our Service Department directly at 425-746-5447, as we are able to order the correct parts the replace those worn components that lead to your seat mechanism's failure, and we can repair your seat to function as it should.
Thank you, and best regards.
Please contact our service manager, Brian Groudle, directly with any concerns at 425-746-5447.
We're sorry that this is the first place we've heard of this issue and will strive to earn your complete satisfaction.
There has to have been a complete & total miscommunication and/or misunderstanding involved with your Saab repair. We say this for two main reasons... first, we always have had and will continue to have several of that antenna in stock. Secondly, we are a former Saab dealer & service center, as well as several of us being Saab owners and lovers like yourself -- we've performed this service often enough to confidently replace it quickly and reasonably. Please, contact our service manager, Brian Groudle, directly at 425.746.5447 to personally discuss your car going forward.
We welcome the opportunity to repair your Saab, or any car for that matter, as we service and repair all makes, models and all years of cars, trucks, and SUVs. Yes, we are an Authorized Aston Martin Service Center along with being a Lotus Cars Authorized Service Center, but Park Place Service Center is also a state-of-the-art, 15-bay facility that is dedicated to the repair, service, and maintenance of the types of specialty vehicles we have sold for the last 30 years. No matter what you drive, we have the expertise and the experience to keep it in top condition.
As to another customer's repair that you immersed yourself in, often times once a service or repair is initiated further failed components or contributing factors and issues are discovered. I cannot speak to the particular situation to which you are referring, but you may not be privy to all of the details of that particular repair.
Thank you, and best regards.
We look forward to the opportunity for correcting any misunderstanding on our part.
Park Place Ltd.
Park Place Service Center
Thank you, Mr. Gain-
We appreciate your sentiments.
Many people do not understand that, even though an Aston Martin is a car, an Aston Martin is wholly different from a Toyota, Ford or BMW. The systems are far more complex and interdependent and may require more intensive and complex services and repairs.
I cannot speak to your car specifically, but rest assured that our Aston Martin technician is among the most highly trained and well-respected in the world. That being said, adding an Aston Martin technician is not nearly as simple as you may think -- being among the oldest and most revered brands in the automotive industry, as well as one of the most technologically advanced current car manufacturers, an Aston Martin technician is faced with intensive and rigorous training that differs immensely from that of the mainstream car makers.
It is a small pool of candidates these days that have the drive and wherewithal to dedicate themselves to a career in Automotive Services. Auto mechanics are a dying breed and the industry is not attracting the next generation of technicians. Some say the removal of trade courses in public education is to blame, some say it's technology, and some say it's the sense of entitlement or maybe the general malaise among America's youth as a whole. What are your thoughts, William?
We have been actively looking to add not only an Aston Martin technician, but two other service technicians to our team also -- please have any qualified candidates that you know contact us directly.
Thanks, and best regards-
Park Place Aston Martin
Park Place Ltd.
I called weeks ago to make a service appointment. Even though the car only has 26,000 miles I wanted them to do a 30K service and figure out why the alarm system doesn't work. I called a week later to confirm and reiterated my want for the 30K service. They were supposed to send me an email to confirm but never did, thus the second call.
I brought it in today, July 11 at 10:00 AM. They said it would take two to three hours.
They had the car for four and a half hours. When the shuttle driver brought me back the service rep proceeded to tell me all they did was change the oil. And on top of that there were finger prints all over my black car's driver side door. I will never go back, EVER. Oh yes, one more thing. I live on an island and it cost me $40 for a round trip to experience horrible service.
It sounds like we were able to work this out with you! Thanks for working with us.