Bay Old Dominion Collision & Service Center

Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

336 Reviews

99% Would Recommend
Latest Review 14 days ago

Reviews


RC
Rasul C.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2014 Category: Service
Rasul said this business is very fast and good about getting vehicles ready in a timely manner. He said he had a very good experience.
This review was collected via phone interview by Customer Research Inc.

AK
Albert K.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2014 Category: Service
Albert said when he went in to get his oil changed the mechanic was not there, so it too longer.
This review was collected via phone interview by Customer Research Inc.

JP
Jennifer P.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2014 Category: Service
Spoke with Perrin. He said this business is awesome and really good.
This review was collected via phone interview by Customer Research Inc.

AS
Amjad S.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2014 Category: Service
Amjad said a friend told him about this business.
This review was collected via phone interview by Customer Research Inc.

DW
Dan W.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2013 Category: Service
Spoke with Penny. She said the people are good and they are knowledgeable.
This review was collected via phone interview by Customer Research Inc.

DL
Devonne L.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2013 Category: Service
Devonne said he did not have any complaints, but the oil change took a long time. It basically took all day.
This review was collected via phone interview by Customer Research Inc.

PS
Peter S.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2013 Category: Service
Peter said this business does a good job.
This review was collected via phone interview by Customer Research Inc.

RM
Rodney M.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2013 Category: Service
Rodney said everything was fine when he was there but it took 4 hours to do an inspection. He said he thinks it should have only taken 2 hours but they were busy that day. His wife had to call them to find out if his vehicle was ready, they didn't call him.
This review was collected via phone interview by Customer Research Inc.

CB
Charles B.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2013 Category: Service
Charles said they are a good company and he was satisfied with their service. He stated he had to wait a little while before they could help him. They did not seem ready to greet customers when they opened their doors.
This review was collected via phone interview by Customer Research Inc.

AK
Albert K.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/09/2013 Category: Service
Albert said they are busy sometimes and he can't get his vehicle done as quickly as he wants.
This review was collected via phone interview by Customer Research Inc.

BC
Brianna C.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2013 Category: Service
Brianna said this business was cordial and quick.
This review was collected via phone interview by Customer Research Inc.

GN
Garry N.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2013 Category: Service
Garry said he was satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

OP
Oba P.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2013 Category: Service
Oba said they were quick and the customer service was good.
This review was collected via phone interview by Customer Research Inc.

JW
Jessica W.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2013 Category: Service
Jessica said everything at the business was great and convenient.
This review was collected via phone interview by Customer Research Inc.

CB
Charles B.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2013 Category: Service
Charles said they told him his vehicle would be at 1pm but instead he had to wait an extra day. He mentioned this business did not give him an explanation why his vehicle took an extra day.
This review was collected via phone interview by Customer Research Inc.

BM
Billie M.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2013 Category: Service
Billie said she had a good experience because the business did an inspection and oil change, but she felt that the business was trying to sell new wheels and she thought that was unnecessary.
This review was collected via phone interview by Customer Research Inc.

KH
Kim H.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2013 Category: Service
Kim said they are pretty nice.
This review was collected via phone interview by Customer Research Inc.

NJ
Nicholas J.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2013 Category: Service
Nicholas said he has used the business before and they always do a good job. The odometer was disconnected when the vehicle was delivered and he will bring the vehicle in to have the problem repaired.
This review was collected via phone interview by Customer Research Inc.

BG
Ben G.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2013 Category: Service
Ben said they could have notified him when the vehicle was ready, but overall he was happy.
This review was collected via phone interview by Customer Research Inc.

JB
Jennifer B.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2013 Category: Service
Jennifer said this business provided good service.
This review was collected via phone interview by Customer Research Inc.