Bay Old Dominion Collision & Service Center

Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

336 Reviews

99% Would Recommend
Latest Review 14 days ago

Reviews


TG
Tavoana G.
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2013 Category: Service
Spoke with Tawana. She said that she was quoted a time on Friday to pick up her vehicle. After paying for the repairs she received a phone call telling her the vehicle would not be ready until the following week. She said she was not given a definitive reason why the vehicle was not ready but she was not able to get the vehicle back until the following Tuesday.
This review was collected via phone interview by Customer Research Inc.

SS
Suriyan S.
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2013 Category: Service
Suriyan said he was just supposed to have an oil change, but eventually they asked him to change the spark plugs. He wasn't looking forward to that. When he went to the business to pick up his vehicle he felt the woman who worked there was laughing at him. When he looked at her she was laughing and she put her head down to try and cover the laughing. He's not sure if she was laughing at him. He's gone there 3 or 4 times already to have his vehicle fixed. He has already recommended this business to a friend, but when he told her to go there for an inspection, she was there from 8:00-12:30. He felt that it took too long for just an inspection.
This review was collected via phone interview by Customer Research Inc.

CY
Chelsca Y.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2013 Category: Service
Chelsca said this business was very friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

MC
Monica C.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2013 Category: Service
Spoke with Courtney. She said she was disappointed the business did not call her when her vehicle was ready. The business did a good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

TN
Terry N.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2013 Category: Service
Terry said this business did not pressure her into purchasing anything she did not need, and for that reason she really trusted this business.
This review was collected via phone interview by Customer Research Inc.

BM
Brittney M.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2013 Category: Service
Brittney said everything was great. She said she chose the business because the price was superb. This was the best oil change she has had. John's customer service was great, he was very attentive and she was not rushed. The receptionist was also very nice to her and her vehicle was ready quickly.
This review was collected via phone interview by Customer Research Inc.

CS
Cameron S.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2013 Category: Service
Cameron said he got there before the secretary and the man who helped him was friendly. He said their prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

GJ
Gail J.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2013 Category: Service
Gail said her vehicle looks brand new.
This review was collected via phone interview by Customer Research Inc.

TH
Tina H.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2013 Category: Service
Tina said her service experience went smoothly.
This review was collected via phone interview by Customer Research Inc.

HT
Harry T.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2013 Category: Service
Harry said everything was wonderful.
This review was collected via phone interview by Customer Research Inc.

JF
Janice F.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2013 Category: Service
Janice said this business is polite, they have good prices, and they are convenient.
This review was collected via phone interview by Customer Research Inc.

CD
Candace D.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2013 Category: Service
Candace said this business is convenient and they finished working on her vehicle in a little over an hour. She said she would definitely recommend this business to others. The group of people she deals with at this business are always very nice.
This review was collected via phone interview by Customer Research Inc.

BG
Ben G.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2013 Category: Service
Ben said they could have notified him when the vehicle was ready, but overall he was happy.
This review was collected via phone interview by Customer Research Inc.

JB
Jennifer B.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2013 Category: Service
Jennifer said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

SB
Steven B.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2013 Category: Service
Steve said that the business does good work.
This review was collected via phone interview by Customer Research Inc.

AW
Aaron W.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2013 Category: Service
Aaron said when he was talking on the phone with someone from the business, they were trying to explain to him what was wrong with his vehicle that he could not pass the inspection. He did not understand which could have been because it was early in the morning. Overall the staff at this business is fast, efficient and told him what he needed done to his vehicle and what he did not need, which he appreciated.
This review was collected via phone interview by Customer Research Inc.

FP
Foteinos P.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2013 Category: Service
Foteino said they were not bad but they were not perfect and he can't remember what they did on his vehicle.
This review was collected via phone interview by Customer Research Inc.

BM
Billie M.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2013 Category: Service
Billie said she was very satisfied with the quality of the work.
This review was collected via phone interview by Customer Research Inc.

DW
Denva W.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2013 Category: Service
Denva said he received good customer service from this business. He is happy with the service he got and the product he purchased.
This review was collected via phone interview by Customer Research Inc.

MK
Madeline K.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2013 Category: Service
Madeline said this business fixed the vehicle in the amount of time promised and she had no problems following the visit.
This review was collected via phone interview by Customer Research Inc.