Bay Old Dominion Collision & Service Center

Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

336 Reviews

99% Would Recommend
Latest Review 19 days ago

Reviews


HC
Holly C.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016 Category: Service
Holly said everything was done in a timely manner by this business. The personnel were polite and the work was done well.
This review was collected via phone interview by Customer Research Inc.

BH
Ben H.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016 Category: Service
Ben said his experience at this business was fairly easy and painless. They were good at fitting his vehicle in.
This review was collected via phone interview by Customer Research Inc.

EB
Elizabeth B.
Princeton, NJ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2016 Category: Service
Spoke with Kimball. He said the business was responsive and seemed to work well with the insurance company. They were polite and did a reasonably good job.
This review was collected via phone interview by Customer Research Inc.

FM
Frank M.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2016 Category: Service
Frank said on his initial call to this business inquiring about bringing his vehicle there he was provided with a lot of information. When he brought his vehicle there he was given multiple options for repairs and what would be best financially for him. He said he did not feel pressured to do anything and now his vehicle is running great.
This review was collected via phone interview by Customer Research Inc.

AM
Amanda M.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2016 Category: Service
Spoke with Amanda's husband. He said the personnel of the business was helpful and had great communication.
This review was collected via phone interview by Customer Research Inc.

JW
Jasmine W.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2016 Category: Service
Jasmine said Raymond provided amazing service and their shuttle was convenient.
This review was collected via phone interview by Customer Research Inc.

JR
Jodi R.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016 Category: Service
Jodi said she likes this business. The employees were helpful and they did a good job.
This review was collected via phone interview by Customer Research Inc.

KB
Kaitlyn B.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016 Category: Service
Kaitlyn said she took the vehicle in without an appointment and the vehicle was finished before promised.
This review was collected via phone interview by Customer Research Inc.

RC
Rex C.
Newport News, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2016 Category: Service
Rex said he had to wait longer than expected.
This review was collected via phone interview by Customer Research Inc.

EG
Eric G.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016 Category: Service
Eric said the employees at this business were pretty friendly and completed his vehicle's service in a decent and timely manner.
This review was collected via phone interview by Customer Research Inc.

MD
Mark D.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016 Category: Service
Spoke with Lisa. She said they did a good job and they were fast.
This review was collected via phone interview by Customer Research Inc.

BG
Barbara G.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016 Category: Service
Barbara said this business did a good job and she is happy with what they did.
This review was collected via phone interview by Customer Research Inc.

CB
Carly B.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016 Category: Service
Carly said this business had a fast turnaround time and their employees worked with her on the price.
This review was collected via phone interview by Customer Research Inc.

DT
Debra T.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016 Category: Service
Debra said the business provided awesome service. The personnel were professional and courteous. Their facility was very clean.
This review was collected via phone interview by Customer Research Inc.

TY
Ting Y.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2016 Category: Service
Ting said this business misplaced its copy of the paperwork and contacted him to ask him to bring them his copy. Fortunately, his copy was in his glove compartment and he did not have to go to the business to take it to them but they did a good job.
This review was collected via phone interview by Customer Research Inc.

YF
Yasmeen F.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2016 Category: Service
Yasmeen said this business was very responsive and adamant about updating her on the status of the repair. They were very knowledgeable about the repair they were performing on her vehicle. They were very detailed as well.
This review was collected via phone interview by Customer Research Inc.

IC
Ian C.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2016 Category: Service
Ian said the business provided quick service and the personnel was nice.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2016 Category: Service
Brad said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

MF
Matthew F.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2016 Category: Service
Matthew said the business provided great and honest service. Their location was very convenient.
This review was collected via phone interview by Customer Research Inc.

RA
Reshone A.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2016 Category: Service
Reshone said this business did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.