Bay Old Dominion Collision & Service Center

Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

335 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


DK
Diane K.
Norfolk, VA
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05/20/2019
Simply the best!
We have been taking all four of our vehicles here for years for state inspections and routine maintenance. Impeccable service. Friendly and honest staff. Big shout out to ET who squeezed me in on a late Saturday morning for an emergency tire repair. I was in and out in less than 10 minutes and was able to leave for my out of state trip a few minutes later.

KC
Katie C.
Norfolk, VA
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05/16/2019
Check it out!
This is the second time I have come to Bay Dominion. Both times were a great experience. My car was done quickly, the employees were so kind and welcoming, and they also made sure to communicate about everything they were doing. I highly recommend bringing your car here.

CP
Carl P.
Norfolk, VA
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04/26/2019
Regular Maintenance
First time customer. Made appt. for 0800---went to breakfast and car was done. I would return.

JM
Jacqueline M.
Norfolk, VA
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04/09/2019
Oil change and Inspection
I've been coming to Bay Auto for a few years and have always been treated kindly.
They're work is always complete.
I appreciate their honesty.

RY
Robyn Y.
Diana, TX
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02/21/2019
Honest Professional Service/repair
Professional, honest service. Saved us thousands in unnecessary repairs the insurance company had stated needed done. Super friendly and keep you informed. Highly recommend!

JG
Jay G.
Norfolk, VA
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01/10/2019
It's Easy to See Why They're #1
Professional, courteous, timely, and very fair pricing. It's hard to find a reliable auto service and collision shop these days so there really isn't any need to look any farther than Bay Old Dominion. These folks are experts at what they do and the deliver consistently great service. I never have a bit of apprehension doing business with them.

AE
Ashley E.
Chesapeake, VA
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01/04/2019
Inspection
Highly recommend!! Wonderful staff and great service. They were totally booked for inspections and bent over backwards to squeeze us in so my daughter could get back to UVA on time. Will definitely come back!!!

SC
Sarah C.
Suffolk, VA
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11/13/2018
Excellent from start to finish
The customer service, attention to detail and timeliness of service from Bay Old Dominion is hard pressed to find- and equally consistent with every visit.

I highly recommend taking your vehicle there for any service, big or small!

JM
john m.
Norfolk, VA
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11/13/2018
trustworthy and friendly
always friendly and honest, ET will do everything he can to make the experience a good one! The only shop I have been to where I feel they do what is needed and don't try to do (or charge) for unnecessary work. Thanks for your honesty.

BM
Brian M.
Norfolk, VA
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11/09/2018
Amazing Customer Service!
I called to ask if they could get me in for a State Inspection and oil change before heading out of town, and I was told that they would try to fit me in if I left the vehicle for a couple of days. Shockingly, E.T. called me a few hours after we dropped it off to tell me that it was ready to pick up. They really went above and beyond to help us out. Many thanks!

MB
Marc B.
Norfolk, VA
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11/09/2018
State Inspection
Friends at work have their vehicles serviced here and I've heard good things over the years. I was desperate to get my motorcycle inspected (expired last month) and stopped by as I was riding back from a work trip in NC. Knowing motorcycles are quick and easy to inspect, they checked with the technician and he was able to get me in and out in what seemed like 10 minutes or less! Everyone was super efficient and professional. They made my week!

CW
Chyna W.
Portsmouth, VA
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10/29/2018
The mechanic we all been searching for
This place is amazing! They're the mechanic we all search for and usually never find; honest, professional, fair. My vehicle stopped working and I had it towed to their shop after hours. When they looked at it the very next day they saw that someone from a previous shop had not properly reinstalled my air filter. They charged me close to nothing to fix and didn't try and trump up extra things wrong. On top of being so great with the business side, their customer care was even better

CC
Charlene C.
Norfolk, VA
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09/29/2018
thank you!
Fantastic and friendly service. Very trustworthy and they explained everything that needed to be done.

MZ
Michael Z.
Norfolk, VA
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08/27/2018
Good service!
I had an appointment and my car was taken in on time. Everyone was very friendly and things were explained to me when I had questions. The final price was the same as the quoted price. It was a great experience and I will definitely go there again.

TC
Tracy C.
Norfolk, VA
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07/27/2018
State inspection
I was very impressed with the friendliness and efficiency. State inspection stickers have been relocated to the left versus in the middle of the windshield. It did not go unnoticed that they took the time to remove the adhesive of the old sticker. My husband took his car for inspection to another business and they did not take this extra step. We will now begin using your business for our automotive needs. Thanks!!

AA
AK A.
Norfolk, VA
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07/10/2018
Another GREAT experience
Service Manager ET was able to fit me into their very busy schedule and get my annual inspection done among all of the appointments they already had. True customer service. Thanks!

MP
Matt P.
Norfolk, VA
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06/30/2018
Very Helpful
Super accommodating. Got me in and out for an oil change in 30 minutes while I was on a tight schedule. Very friendly!

NR
Nicole R.
Norfolk, VA
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06/22/2018
Awesome Job
They inspected my car at a fast pace!!

TM
Tara M.
Norfolk, VA
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11/16/2017
Friendly and professional
Very friendly and professional. They answered all of my questions and even picked me up when my car was ready. I'd definitely recommend them to a friend and I'll go there in the future.

AH
Anne H.
Norfolk, VA
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05/26/2017
Got me out of a bind!
I needed a state inspection, pronto! Surgery earlier in the month meant I wasn't driving until this week. My dealership was not responsive, but Bay Old Dominion was! I got what I was promised and with courtesy and a smile! I will recommend this business wholeheartedly!