Bay Old Dominion Collision & Service Center

Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

335 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


JD
Jasmine D.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2016 Category: Service
Spoke with Chris. He said he had a few difficulties with this business. The communication was bad, they over estimated the cost of the repair and the promise date kept changing. He said he would not recommend this business and he would never return based on this experience.
This review was collected via phone interview by Customer Research Inc.

JT
John T.
Norfolk, VA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/08/2016 Category: Service
John said this business had poor communication and he would not recommend them due to this issue.
This review was collected via phone interview by Customer Research Inc.

AT
Ali T.
Norfolk, VA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2015 Category: Service
Ali said the person responsible for processing and writing information wasn't nice. He spoke really fast and wasn't respectful. He wouldn't recommend the business because his vehicle didn't pass inspection and they didn't provide an explanation. It wasn't explained where he should park his vehicle and they got very angry at where he parked. He wouldn't recommend the business because of what has been shared.
This review was collected via phone interview by Customer Research Inc.

NR
Nick R.
Norfolk, VA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/30/2015 Category: Service
Nick said he had to return to this business after he had his belts changed because he started to hear a squeak. They resolved this issue for him for free but he is now noticing a slight squeak. He got a good price but he would not recommend them because this was his first experience with them.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/17/2013 Category: Service
Michael said the service was fine, but the prices went up 40 percent since his last experience. He said he would not recommend the business for service based on this experience and he is looking for a new place to go to for service.
This review was collected via phone interview by Customer Research Inc.

DK
Diane K.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019
Simply the best!
We have been taking all four of our vehicles here for years for state inspections and routine maintenance. Impeccable service. Friendly and honest staff. Big shout out to ET who squeezed me in on a late Saturday morning for an emergency tire repair. I was in and out in less than 10 minutes and was able to leave for my out of state trip a few minutes later.

KC
Katie C.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Check it out!
This is the second time I have come to Bay Dominion. Both times were a great experience. My car was done quickly, the employees were so kind and welcoming, and they also made sure to communicate about everything they were doing. I highly recommend bringing your car here.

CP
Carl P.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019
Regular Maintenance
First time customer. Made appt. for 0800---went to breakfast and car was done. I would return.

JM
Jacqueline M.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019
Oil change and Inspection
I've been coming to Bay Auto for a few years and have always been treated kindly.
They're work is always complete.
I appreciate their honesty.

RY
Robyn Y.
Diana, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Honest Professional Service/repair
Professional, honest service. Saved us thousands in unnecessary repairs the insurance company had stated needed done. Super friendly and keep you informed. Highly recommend!

JG
Jay G.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
It's Easy to See Why They're #1
Professional, courteous, timely, and very fair pricing. It's hard to find a reliable auto service and collision shop these days so there really isn't any need to look any farther than Bay Old Dominion. These folks are experts at what they do and the deliver consistently great service. I never have a bit of apprehension doing business with them.

AE
Ashley E.
Chesapeake, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Inspection
Highly recommend!! Wonderful staff and great service. They were totally booked for inspections and bent over backwards to squeeze us in so my daughter could get back to UVA on time. Will definitely come back!!!

SC
Sarah C.
Suffolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Excellent from start to finish
The customer service, attention to detail and timeliness of service from Bay Old Dominion is hard pressed to find- and equally consistent with every visit.

I highly recommend taking your vehicle there for any service, big or small!

JM
john m.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
trustworthy and friendly
always friendly and honest, ET will do everything he can to make the experience a good one! The only shop I have been to where I feel they do what is needed and don't try to do (or charge) for unnecessary work. Thanks for your honesty.

BM
Brian M.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Amazing Customer Service!
I called to ask if they could get me in for a State Inspection and oil change before heading out of town, and I was told that they would try to fit me in if I left the vehicle for a couple of days. Shockingly, E.T. called me a few hours after we dropped it off to tell me that it was ready to pick up. They really went above and beyond to help us out. Many thanks!

MB
Marc B.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
State Inspection
Friends at work have their vehicles serviced here and I've heard good things over the years. I was desperate to get my motorcycle inspected (expired last month) and stopped by as I was riding back from a work trip in NC. Knowing motorcycles are quick and easy to inspect, they checked with the technician and he was able to get me in and out in what seemed like 10 minutes or less! Everyone was super efficient and professional. They made my week!

CW
Chyna W.
Portsmouth, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
The mechanic we all been searching for
This place is amazing! They're the mechanic we all search for and usually never find; honest, professional, fair. My vehicle stopped working and I had it towed to their shop after hours. When they looked at it the very next day they saw that someone from a previous shop had not properly reinstalled my air filter. They charged me close to nothing to fix and didn't try and trump up extra things wrong. On top of being so great with the business side, their customer care was even better

CC
Charlene C.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
thank you!
Fantastic and friendly service. Very trustworthy and they explained everything that needed to be done.

MZ
Michael Z.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018
Good service!
I had an appointment and my car was taken in on time. Everyone was very friendly and things were explained to me when I had questions. The final price was the same as the quoted price. It was a great experience and I will definitely go there again.

TC
Tracy C.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
State inspection
I was very impressed with the friendliness and efficiency. State inspection stickers have been relocated to the left versus in the middle of the windshield. It did not go unnoticed that they took the time to remove the adhesive of the old sticker. My husband took his car for inspection to another business and they did not take this extra step. We will now begin using your business for our automotive needs. Thanks!!