Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

694 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


SJ
SUE J.
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Real
Real genuine people who have my best interest in mind. Very considerate and helpful. I went in thinking I needed brake pads but they told me I didn’t need them yet. They could have replaced and charged me but they were very honest with me.
The Team at A. from Auto Doctor of Franklin responded on 05/16/2019

Thank you Sue!

The Doctor! ;)


MT
MAX T.
Franklin, TN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
They make the vehicle repair process a pleasant experience.
Auto Doctor worked on our Honda, Nissan and BMW saved us nearly $11,000, compared to what the other inept service providers were quoting. Have dealt with many local Dealers, Chain and Owner Operators/ Mom & Pop providers over the past 23 years we have been living here, and these guys crush everyone.
The Team at A. from Auto Doctor of Franklin responded on 05/16/2019

Thank you Max!

The Doctor team!


JC
JUSTIN C.
Thompsons Station, TN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Truck Serviced
I had my truck towed to their shop after hours and was warmly greeted by their staff. They took my information and told me they would check it out first thing in the morning. To my surprise my vehicle had been fixed and was ready for pickup that morning. Great communication and very fair prices. Trust, fair prices, and friendly service are sometimes difficult to find in the industry. These guys practice both very well. We will be back and I highly recommend to anyone looking for someone to treat them right. Great job!
The Team at A. from Auto Doctor of Franklin responded on 05/16/2019

Thanks Justin!

The Doctor team!


WJ
Will J.
Tennessee
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Will said he would recommend this business for service. He also wanted to mention Eddie the employee at the front desk is a very good communicator.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Franklin, TN
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Great service
I had an unexpected clutch issue in my Cadillac CTS-V, had it towed here that night and they looked at it and diagnosed the issue the next morning. It was a big job and they had it done the next day, at a reasonable price. I will certainly be a returning customer.
The Team at A. from Auto Doctor of Franklin responded on 05/15/2019

Thanks Ian!


SF
STEPHEN F.
Franklin, TN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Steven F
These guys are the best...knowledgeable, fast and above all, honest. I have taken several vehicles there over the years and have always been confident in the work that was done. They have even advised me against unwise or unnecessary expenditures.
The Team at A. from Auto Doctor of Franklin responded on 05/10/2019

Thank you Steven for your business and trust in us!

Auto Doctor Team.....


JA
JAMES A.
Franklin, TN
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Friendly knowledgeable service. Good value
Good service. Knowledgeable staff.
Good value
The Team at A. from Auto Doctor of Franklin responded on 05/10/2019

James,

Thank you for your business and trust in us!

Cheers,
Auto Doctor Team!


FN
Fran N.
Franklin, TN
Mazda Mazda5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Fran said Eddie is her mechanic from now on. He was helpful, nice and honest. The location is great.
This review was collected via phone interview by Customer Research Inc.

LB
Leon B.
Fairview, TN
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Spoke with Leon's wife. She said the staff was knowledgeable and pleasant.
This review was collected via phone interview by Customer Research Inc.

TM
TERRY M.
Antioch, TN
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2018
Good place to do business.
Mr.Frazier as always takes care of you every way that he can.(Wink-Wink)As always it is good to see everyone.Car is doing good.

RR
Rick R.
College Grove, TN
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Rick said this business always does a nice job for him.
This review was collected via phone interview by Customer Research Inc.

HC
Herbert C.
Tennessee
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Herbert said he was pleased with the service, as far as competitive pricing for the repairs and parts. They were very competitive. The employees were polite.
This review was collected via phone interview by Customer Research Inc.

GG
GREG G.
Franklin, TN
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018
Repeat satisfied customer
Always honest fast accurate and priced right !! Will be a repeat customer for a long time !! Eddie and Bill are great to work with no punches pulled and very fast getting the job done !!!!

JD
JASON D.
Franklin, TN
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018
Always welcoming. Always expertise. Always affordable.
Thankful for Franklin Auto Doctor and their ongoing, long-time service to the Franklin auto community. The crew is always welcoming, always demonstrates high-level expertise and willingness to search and learn if they don’t know, and they are always affordable.

LT
Lucus T.
Brentwood, TN
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018 Category: Service
Lucas said the business' employees were really nice and professional. They were good people to work with.
This review was collected via phone interview by Customer Research Inc.

CM
Charlene M.
Franklin, TN
Land Rover Discovery Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Charlene said the business provided a good experience. Everyone was helpful. Everyone was courteous, and her vehicle was good.
This review was collected via phone interview by Customer Research Inc.

HM
Hannah M.
Tennessee
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018 Category: Service
Hannah said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

DM
Dana M.
Franklin, TN
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018 Category: Service
Dana said the facility got it done.
This review was collected via phone interview by Customer Research Inc.

SG
Steve G.
Tennessee
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018 Category: Service
Steve said the business fixed his vehicle when no one else could. They did it for a great price and in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DT
Donna T.
Franklin, TN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018 Category: Service
Donna said this business was great. The employees are always kind, thorough, and keep her informed.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 21 - 40 of 694 in total