Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

667 Reviews

99% Would Recommend
Latest Review 12 months ago

Reviews


PL
PAUL L.
Franklin, TN
Buick Century
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/02/2018
Door Lock Repair
Work was competently performed. Door locks all work well.

AM
Ashley M.
Murfreesboro, TN
Dodge Caliber
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2016 Category: Service
Ashley said the employees at this business told her to bring her vehicle in for service at 11:00 am. They made arrangements with her to pick her up and take her home. They called her and asked her to take her vehicle in an hour early and when she did, they did not get her vehicle done in a timely manner. When she called, the employees were very unapologetic and disrespectful. Before this experience, they were great.
This review was collected via phone interview by Customer Research Inc.
Bill H. from Franklin Auto Doctor responded on 05/24/2016

We are very sorry that this customer is unhappy, We treat all our customers with the upmost respect. We had advised Ashley on her previous visit that this was a all day repair. Repairs could not have been completed on the same day when we did not receive car untill 11:00 AM. Other then to tie her car up for the weekend when we are closed we returned it to her and explained the situation.


JV
JACKSON V.
Franklin, TN
Acura TSX
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/20/2016
Labor charges seemed a little high...
We've taken all our cars here for years. This trip, I paid over $200 for labor and I don't think they spent over an hour working on the car - higher than expected.
Bill H. from Franklin Auto Doctor responded on 04/21/2016

Mr. Jackson
We are very sorry your unhappy. when you called to check on vehicle you seemed impatient to get vehicle back so at one point we had two people repairing your vehicle to expediate repair. I am sure if you wanted to shop around you would see the pricing for repairs performed to be fair.
Thank you 
The Doctor


MS
Matt S.
Franklin, TN
Jeep Wrangler
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/16/2016 Category: Service
Matt said the technicians at this business were helpful and explained thoroughly what was wrong with his vehicle. However, when he got his vehicle back it would not start and he required a jump. The faulty battery also caused the vehicle to break down shortly afterwards.
This review was collected via phone interview by Customer Research Inc.
Bill H. from Franklin Auto Doctor responded on 04/19/2016

Matt,
We are so sorry for issue you have had, There is a notation on your invoice stating that the battery tested weak.


RB
Ramona B.
Franklin, TN
Jaguar S-Type
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2014 Category: Service
Ramona said this business got oil on the seats and carpet of her vehicle.
This review was collected via phone interview by Customer Research Inc.

KR
Kylie R.
Mazda Tribute
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/25/2014 Category: Service
Kylie said the pricing at this business was amazingly good. They were great and allowed her to pick up her vehicle after hours. The vehicle smelled like cigarettes and she has a small baby so that was a concern. She would recommend this business to others but would warn them that they smoke in the business.
This review was collected via phone interview by Customer Research Inc.

LP
LEE P.
Nissan Pathfinder
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/08/2013
Squeaky AC belt continues
2 of my 3 drive belts were replaced at Auto Doctor. My nephew who builds cars from the ground up says the AC belt needs to be tightened. This should have been done before the vehicle left the shop. Belt squeaks on every start - embarrassing.
Bill H. from Franklin Auto Doctor responded on 01/21/2013
Left message with customer happy to address issue.

CM
Charlene M.
Franklin, TN
Land Rover Discovery Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Charlene said the business provided a good experience. Everyone was helpful. Everyone was courteous, and her vehicle was good.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Franklin, TN
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2017 Category: Service
Bill said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

BB
BARB B.
Franklin, TN
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2017
Very Helpful
Great job replacing my catalytic converter, however I got down the street and had to call and go back due to the check engine light coming on. They were very helpful saying sometimes when the catalytic converter is that bad the engine has to relearn how it's going to drive. They took the time then to drive it around a bit and make sure the light stayed off and it was driving smoothly. Wished they would have explained this might happen before I left the first time but overall, they did a great job. Very friendly!

DJ
Drake J.
Franklin, TN
Dodge Avenger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017 Category: Service
Drake said he had a diagnostic and it went well.
This review was collected via phone interview by Customer Research Inc.

ML
Max L.
Franklin, TN
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2017 Category: Service
Max said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

KM
Kathleen M.
Tennessee
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2017 Category: Service
Kathleen said the business did a good job, and the staff were very kind.
This review was collected via phone interview by Customer Research Inc.

SG
Stephen G.
Franklin, TN
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2017 Category: Service
Stephen said this business is reliable. He took his vehicle into be serviced and they did it in a timely manner. He would recommend them to others.
This review was collected via phone interview by Customer Research Inc.

TE
Travis E.
Franklin, TN
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2017 Category: Service
Travis said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

KD
Kevin D.
Franklin, TN
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2017 Category: Service
Kevin said they delivered a good product at a good price.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Franklin, TN
Lexus ES 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2017 Category: Service
Mark said his son went to this business first, and they did a good diagnostic on the vehicle. The price was also a bit expensive.
This review was collected via phone interview by Customer Research Inc.

GN
GUNNER N.
Buick Verano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2017
Honest men doing honest work
I always know that the job gets done right here... and I'll always pay a third of what the Buick dealership would charge me.

SN
Steven N.
TN
Nissan Pathfinder
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2017 Category: Service
Steven said they were supposed to have his vehicle ready on Friday afternoon. They kept it until Monday morning, because they were waiting for a part to arrive.
This review was collected via phone interview by Customer Research Inc.

LB
Larry B.
Franklin, TN
Acura TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2016 Category: Service
Larry said he is having a bit of a problem. There are some vibrations in his vehicle.
This review was collected via phone interview by Customer Research Inc.

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