Master Tech Auto Electric Inc


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

367 Reviews

ReScore Reviews™ (3)

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97% Would Recommend
Latest Review 1 day ago
Ruth A. ReScore Review on 01/28/2017
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Recommended? Yes
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Ruth said she was never dissatisfied with the service. They did a good job. She spent a longer time at this business than she had intended according to the time they told her the service would take. She recommends this business for service.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/09/2017
Review Created: 01/14/2017
This review was collected via phone interview by Customer Research Inc.

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Ruth said they did a great job but he waited for a long time.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/09/2017
Review Created: 01/14/2017
This review was collected via phone interview by Customer Research Inc.
Eddie D. at Master Tech Auto Electric Inc responded on 01/24/2017

We are so sorry for the delay in your repairs. We ask if you could please give us a second chance and we will make sure your parts arrive in a timely manner this time so we dont take away from you personal time. We always try and get vehicles in and out as fast as possible, but sometimes, things dont go our way. Again, we apologize, and hope to see you again so we can try and redeem ourselves.

Carlos V. ReScore Review on 11/12/2016
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Carlos said this business called him to complain about his review instead of fixing his problem.
Vehicle: Saturn Vue
Category: Service
Service Date: 11/03/2016
Review Created: 11/07/2016
This review was collected via phone interview by Customer Research Inc.

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Carlos said he would not recommend this business because they quoted him one price and then charged him another.
Vehicle: Saturn Vue
Category: Service
Service Date: 11/03/2016
Review Created: 11/07/2016
This review was collected via phone interview by Customer Research Inc.
Eddie D. at Master Tech Auto Electric Inc responded on 11/08/2016

Mr. Viefni, I regret to hear a comment like that after everything we did for you. You brought us your vehicle after replacing a component YOURSELF, and requested a specific service to be done. We attempted to perform that service two separate times on two separate components that you acquired and replaced yourself, both of which did not respond and you were not charged for our time on either visit. You bring us the vehicle a third time with another used component installed and we perform that service with success, however it did not resolve your issue. Remember, this was a service YOU REQUESTED, it was your decision. We did offer to perform the complete job at our facility but you declined the service and decided to bring us the vehicle after doing the work yourself. What actually resolved your problem was not a $65 relearn procedure AS YOU REQUESTED. We did our best to help and just charged you the difference of the ACTUAL REPAIR cost. We are sorry if you are unhappy with your experience, however there is not much more we could've done, and you were never "Quoted one price and charged another,“ you were simply quoted the price of the job you asked for. Next time we advise you allow us to perform the job from start to finish. Hope to see you again and thank you for your business.

Eddie D. at Master Tech Auto Electric Inc responded on 11/22/2016

It seems we may have talked to the wrong Mr.Viefni over the phone since I recall our conversation going different than what was described. As we said before sir, we are sorry for any inconvenience but there was nothing more we could've done for you. We can only try and give you the best advise and its your choice to accept it or not. All we can hope for now is that  you give us a second chance and we can guide you through a repair as to do what YOU believe is the best route. After all, we are the professionals and that is what we are here for. We do hope to see you again and still thank you for your business.

Sabrina S. on 04/24/2018
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"Awesome Mechanic"
I have had 2 oil changes and a tire rotation. All is well and rather cheap. Definitely good with maintenance of the car and customer service!
Vehicle: Nissan Sentra
Service Date: 04/23/2018
Review Created: 04/24/2018 08:43 AM
Charles B. on 04/11/2018
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Charles said the staff were supposed to do the repairs based on the engine light being on. $300 and 2 days later the light is back on. They were very knowledgeable about the service but he needs to go back and take his vehicle back to figure out the problem.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 04/09/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
Eddie D. at Master Tech Auto Electric Inc responded on 04/24/2018

Mr.Byrd, I believe this phone review may have been taken before we were able to finish the repairs on your car. Your vehicle had 2 codes triggering the check engine light. We confirmed 100% the EVAP system code was from a leaking vent valve, our next step was to reset the system and drive the vehicle to see if that second code would come back up. We were optimistic, hoping the Vent Valve replacement would take care of the lean condition code as well, considering they are both vacuum supplied systems. If the code was to return, we would continue our diagnostics to pin point a repair for that specific DTC. Unfortunately, each code was triggered by a separate problem, upon return of the vehicle, we confirmed the lean condition code was caused by a leaking brake booster. An estimate was given and we are waiting for when you are ready to take care of it.

Francesca W. on 04/10/2018
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"Replace front low beam light"
Having been to another place who said they could not help me but to try Master Tech I went there, Felix asked Eddie to check out my problem and within an hour they had me back on the road, albeit in a thunderstorm (my choice). I am so impressed I felt I had to write a testimonial in addition to which their charges were very reasonable. The staff is great and very welcoming.
Service Date: 04/10/2018
Review Created: 04/10/2018 11:16 AM
John C. on 04/07/2018
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John said this business is the best.
Vehicle: Honda Odyssey
Category: Service
Service Date: 04/05/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
Junior E. on 04/06/2018
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Junior said everything was perfect. He has been there before.
Vehicle: Lexus RX 300 Luxury SUV
Category: Service
Service Date: 04/04/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Tabak T. on 04/05/2018
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Tabak said this business has good service.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 03/22/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Renato R. on 04/04/2018
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"Professional, Customer Service A1,"
I have a RX350 with a electrical problem other mechanics would not touch, Lexus dealer included. I was referred by D&D Auto to Master Tech. These folks did not disappoint at all. They found the problem, explained exactly what it was, in detail, then fixed it as explained. I've had the car back now a few days, with no problems at all. Thanks Guys.
Vehicle: Lexus RX 350
Service Date: 04/02/2018
Review Created: 04/04/2018 11:09 AM
George W. on 04/03/2018
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George said he asked the staff to take a look at his alternator, because he thought that was the problem with his vehicle. The staff provided the service in a timely fashion, and were experienced. He stated they made him feel comfortable at the business. He didn't have them do a whole system check, and found out later that the problem wasn't with the alternator. It was a fuel pump module issue. He will be going to the business in the future when he needs his vehicle serviced.
Vehicle: Volkswagen CC
Category: Service
Service Date: 03/26/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
Sandra S. on 04/02/2018
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Sandra said they always do a good job.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 03/14/2018
Review Created: 04/02/2018
This review was collected via phone interview by Customer Research Inc.
John B. on 04/02/2018
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John said the business provided good service.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 03/19/2018
Review Created: 04/02/2018
This review was collected via phone interview by Customer Research Inc.
Jenifer W. on 03/23/2018
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"broken window motor"
I had to bring my vehicle back to Master Tech Auto because the driver's side window wouldn't open, it turned out to be the motor which they fitted back in 2016, fortunately the motor was under warranty, ordered a new one and had it fitted within 3 hours. Great work! Thank you.
Vehicle: Ford Expedition
Service Date: 03/19/2018
Review Created: 03/23/2018 09:00 AM
Lorna S. on 03/15/2018
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Lorna said the business provided good service in a timely manner.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 03/13/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
Mohamed A. on 03/12/2018
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Mohamed said the service went perfectly.
Vehicle: Land Rover Range Rover
Category: Service
Service Date: 03/08/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
Jhon S. on 03/08/2018
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Jhon said the staff was very polite. It explained everything, and it didn't try to push him into extra work.
Vehicle: Ford Flex
Category: Service
Service Date: 03/06/2018
Review Created: 03/08/2018
This review was collected via phone interview by Customer Research Inc.
Mc Millan B. on 03/07/2018
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"Excellent service"
Wish we had Chris and Eddie back home in Canada! While travelling, our engine light came on and car started to stall periodically...mainly at stop signs, traffic signals and traffic slow downs. A friend recommended Master Tech, had the issue diagnosed in a short period of time, ordered parts, took car in at 8am next day and was back on vacation before 10am.
I highly recommend Master Tech and, when needed, they will be my first stop
Vehicle: Chevrolet Equinox
Service Date: 03/06/2018
Review Created: 03/07/2018 04:07 AM
Christopher D. on 03/05/2018
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Christopher said the business is fast.
Vehicle: BMW 3 Series
Category: Service
Service Date: 02/23/2018
Review Created: 03/05/2018
This review was collected via phone interview by Customer Research Inc.
Lonnie F. on 03/05/2018
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Lonnie said they did a good job.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 02/28/2018
Review Created: 03/05/2018
This review was collected via phone interview by Customer Research Inc.
David M. on 03/02/2018
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David said the business goes above and beyond. They might come up with some mistake, but they solve it.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 02/27/2018
Review Created: 03/02/2018
This review was collected via phone interview by Customer Research Inc.
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