Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

423 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
97% Would Recommend
Latest Review 4 days ago

Reviews


RA
Ruth A.
Florida
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2017 Category: Service
Ruth said she was never dissatisfied with the service. They did a good job. She spent a longer time at this business than she had intended according to the time they told her the service would take. She recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2017 Category: Service
Ruth said they did a great job but he waited for a long time.
This review was collected via phone interview by Customer Research Inc.
Eddie D. from Master Tech Auto Electric Inc responded on 01/24/2017

We are so sorry for the delay in your repairs. We ask if you could please give us a second chance and we will make sure your parts arrive in a timely manner this time so we dont take away from you personal time. We always try and get vehicles in and out as fast as possible, but sometimes, things dont go our way. Again, we apologize, and hope to see you again so we can try and redeem ourselves.


CV
Carlos V.
Florida
Saturn Vue
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/07/2016 Category: Service
Carlos said this business called him to complain about his review instead of fixing his problem.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/07/2016 Category: Service
Carlos said he would not recommend this business because they quoted him one price and then charged him another.
This review was collected via phone interview by Customer Research Inc.
Eddie D. from Master Tech Auto Electric Inc responded on 11/08/2016

Mr. Viefni, I regret to hear a comment like that after everything we did for you. You brought us your vehicle after replacing a component YOURSELF, and requested a specific service to be done. We attempted to perform that service two separate times on two separate components that you acquired and replaced yourself, both of which did not respond and you were not charged for our time on either visit. You bring us the vehicle a third time with another used component installed and we perform that service with success, however it did not resolve your issue. Remember, this was a service YOU REQUESTED, it was your decision. We did offer to perform the complete job at our facility but you declined the service and decided to bring us the vehicle after doing the work yourself. What actually resolved your problem was not a $65 relearn procedure AS YOU REQUESTED. We did our best to help and just charged you the difference of the ACTUAL REPAIR cost. We are sorry if you are unhappy with your experience, however there is not much more we could've done, and you were never "Quoted one price and charged another,“ you were simply quoted the price of the job you asked for. Next time we advise you allow us to perform the job from start to finish. Hope to see you again and thank you for your business.

Eddie D. from Master Tech Auto Electric Inc responded on 11/22/2016

It seems we may have talked to the wrong Mr.Viefni over the phone since I recall our conversation going different than what was described. As we said before sir, we are sorry for any inconvenience but there was nothing more we could've done for you. We can only try and give you the best advise and its your choice to accept it or not. All we can hope for now is that  you give us a second chance and we can guide you through a repair as to do what YOU believe is the best route. After all, we are the professionals and that is what we are here for. We do hope to see you again and still thank you for your business.


RR
Rufino R.
Kissimmee, FL
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Rufino said the business has worked on his vehicle for years. There have never been any problems.
This review was collected via phone interview by Customer Research Inc.

MT
Mittchell T.
Orlando, FL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Mitchell said the employees were helpful. They provided knowledgeable service. The work was good.
This review was collected via phone interview by Customer Research Inc.

MR
Margareth R.
Kissimmee, FL
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Margret said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AP
Antonio P.
Kissimmee, FL
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Antonio said he was supposed to get free oil changes for 2 years when he purchased his vehicle and he told the finance person that when he purchased it. The finance person told him that was not a problem and the manager tried to tell him it's not in the computers. He also was charged $180 for rotors when the vehicle was new and still under warranty..
This review was collected via phone interview by Customer Research Inc.

BB
Brett B.
Kissimmee, FL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Brett said they are very accommodating, timely and very honorable.
This review was collected via phone interview by Customer Research Inc.

CR
Carlos R.
Kissimmee, FL
Nissan Sentra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2018 Category: Service
Carlos said he agreed on the amount quoted to him but when he received the bill, it was more because of 1 item which was hazardous material.
This review was collected via phone interview by Customer Research Inc.
Eddie D. from Master Tech Auto Electric Inc responded on 11/02/2018

We are surprised to hear this Mr.Carlos Ribeiro, because what we remember is getting an approval for a $65 dollar checkup and then credited $20 off to only charge you $45 considering the time required to check your vehicle was less than we expected. If we would've charged you the full amount of $65 ( which was the quote we agreed on, ) that bill would've also included the hazard materials. This gets applied to every receipt. So we agree on a $65 checkup, charge you only $45 because it was quicker than expected, and you still give us a 3-star review? Maybe next time we should stay quiet and just charge you the full amount?

Eddie D. from Master Tech Auto Electric Inc responded on 11/02/2018

These responses are directed to the attention of Carlos Ribeiro or Tim Messer, to whomever it may concern.


TC
Tyler C.
Florida
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Tyler said although he had to find his own part, he received great service. The facility had a family feel, the process was clearly explained and the staff was knowledgeable.
This review was collected via phone interview by Customer Research Inc.

AR
Ana R.
Kissimmee, FL
Kia Optima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/24/2018 Category: Service
Spoke with Ana's husband. He said the brakes are still the same and they want him to buy additional parts, because they said the problem is something else.
This review was collected via phone interview by Customer Research Inc.
Eddie D. from Master Tech Auto Electric Inc responded on 10/25/2018

Sorry Mr. and Mrs Rodriguez, but our records indicate we only did an alignment on your vehicle at your request and no other service. You were advised about your camber being off alignment on one side and that we would have to install a camber kit to correct it. You declined the repairs, however your vehicle was still aligned to the best of our capabilities without being able to correct your camber on that one side. We offered you 30 days to return and have the camber kit installed and we would realign the vehicle for free. Please give us a call if any of this was unclear and we will gladly explain it to you once more. Thank you for your time and business.


FC
Favian C.
Kissimmee, FL
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Favian said the staff was attentive and they explained everything to him.
This review was collected via phone interview by Customer Research Inc.

LG
Lucchesi G.
Kissimmee, FL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Lucchesi said his overall experience was fine. There were no problems. They did a good job and got his vehicle up and running. His vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

DM
Doug M.
Florida
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Doug said the staff got him in but they didn't fix the issue. They have friendly management, but the tire sensor light is still on. It never went off.
This review was collected via phone interview by Customer Research Inc.
Eddie D. from Master Tech Auto Electric Inc responded on 10/25/2018

Thank you Doug for you business and compliments. Perhaps there was a slight misunderstanding with the issues on your vehicle. Upon inspection, we advised you of you malfunctioning sensor and that it needed to be replaced. We also went ahead and, at your request, removed the tire to visually inspect and attempt to clean the sensor in hopes of getting it to respond again. This was done to no avail and at that moment you were advised once more that we would have to replace that sensor.
Please give us a call if you have any questions concerns, we are ready to get this repaired for you as soon as you are.


CH
Choi H.
Kissimmee, FL
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Choi said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

IC
Iris C.
Kissimmee, FL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Iris said the employees took care of everything and she was really happy she didn't have to wait long. Everything was fine.
This review was collected via phone interview by Customer Research Inc.

AS
Ashah S.
Kissimmee, FL
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018
Thank you!!!
Thank you for fixing the problem with my car that the Dealer couldn't. It is really frustrating to go in with a problem, be charged, and drive away with the same problem. I was very happy when I left your shop. Your staff is Great and I think they really know their stuff.

SO
Selma O.
Kissimmee, FL
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Selma said that she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

MA
Miguel A.
Orlando, FL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Miguel said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

RD
Roenea D.
Kissimmee, FL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Roenea said the employees were very nice. They took care of her vehicle right away. They explained the completed work.
This review was collected via phone interview by Customer Research Inc.

SK
Seunghan K.
Kissimmee, FL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Seunghan said he loves the services of the business.
This review was collected via phone interview by Customer Research Inc.