Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

418 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


TC
Tara C.
South Carolina
Dodge Caliber
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/24/2017 Category: Service
Tara said the business did a diagnostic on her vehicle. They charged her but they were unable to find and fix the problem.
This review was collected via phone interview by Customer Research Inc.

GB
GARY B.
Charleston, SC
Jeep Grand Cherokee
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/19/2017
2004 Jeep Grand Cherokee
I brought my Jeep Grand Cherokee into Charleston Auto Repair to get specifically the play in the wheel removed. That was my request. Charleston Auto Repair kept my vehicle over the weekend due to a stated difficulty in removing and replacing a steering part. As a part of the repair of the play in the wheel the facility suggested that I replace many parts including steering gear upper and lower ball joints both struts and both shocks. I approved the installation removal and repair and adjustment of all parts and all procedures recommended by Charleston Auto Repair. I was also told to get my front end aligned which I did the 13th of June the day after I received it from Charleston Auto Repair at Tread Quarters. I was told not to judge the vehicles repairs until after the front end alignment. when all was done at Charleston Auto Repair I was charged a grand total of $2,199.89 and just over $100 for the front end alignment at Tread Quarters at the end of this there was absolutely no difference in the play in the wheel in my vehicle period I have spent now approximately $2,300 to absolutely no effect period I would like to know how Charleston Auto Repair would like for me to deal with this situation. I recommend that they actually make the adjustment /repair and charge me nothing for it. If they aren't unable to do it at this facility I recommend they return my money so that I can have this done at a dealership. contact me Gary Becker 843 670 zero one one one

TW
Thomas W.
South Carolina
Mitsubishi Eclipse
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/19/2016 Category: Service
Thomas said 15 minutes after picking up his vehicle, it broke down. He said the customer service is really good and they help him out.
This review was collected via phone interview by Customer Research Inc.

RB
Ronnie B.
Charleston, SC
Chrysler Town & Country
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/18/2017 Category: Service
Ronnie said the last 2 times his vehicle was in for service the staff was not able to fix it.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
South Carolina
Ford Pickup
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/19/2017 Category: Service
Michael said the business is professional, but the prices were high.
This review was collected via phone interview by Customer Research Inc.

RB
RICHARD B.
Charleston, SC
Chevrolet Impala
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/31/2016
Master Richard
It was awful everyone was rude cost too much car still broke!! Just kidding!! Richard

AG
Aaron G.
South Carolina
Jeep Scrambler
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018 Category: Service
Aaron said the business provided him with more than adequate service.
This review was collected via phone interview by Customer Research Inc.

BS
Bill S.
Charleston, SC
Toyota RAV4
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2018 Category: Service
Bill said he has used the business before. They did what they had to do, and everything was fine.
This review was collected via phone interview by Customer Research Inc.

SC
Steven C.
South Carolina
Honda Accord Sdn
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2018 Category: Service
Steven said he took his vehicle in for a sound tune-up, but the issue was not fixed.
This review was collected via phone interview by Customer Research Inc.

DM
DEE M.
Ford Fusion
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017
Professional service
Charleston auto repair is close to my residence and they offer professional, honest, and fast service.

JT
Jacqueline T.
South Carolina
FIAT 500
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017 Category: Service
Jacqueline said the service at this business is good.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
South Carolina
Toyota Camry
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017 Category: Service
Michael said the staff seemed very courteous and knowledgeable. The price was kind of high.
This review was collected via phone interview by Customer Research Inc.

JL
Jean L.
South Carolina
Volkswagen New Beetle Coupe
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2017 Category: Service
Jean said the service was pretty good, however there was an issue with the employee's communication.
This review was collected via phone interview by Customer Research Inc.

EB
Elaine B.
South Carolina
Ford Escape
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2017 Category: Service
Elaine said this business does good work, but they did not call her when they said they would.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Charleston, SC
Infiniti I30
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2017 Category: Service
Tom said this business took longer than he expected them to.
This review was collected via phone interview by Customer Research Inc.

MJ
Mike J.
South Carolina
Honda CR-V
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2017 Category: Service
Mike said he likes the service the business provides.
This review was collected via phone interview by Customer Research Inc.

LB
Laura B.
Charleston, SC
Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2017 Category: Service
Laura said they have always done a wonderful job at this business. She loves them, and they're great people. The prices have gone way up. An oil change cost her $100. Other than that, everything was okay.
This review was collected via phone interview by Customer Research Inc.

RB
ROZIALYN B.
Dodge Dart
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2017
Car repair
Friendly, helpful, fast service and reasonably priced

KR
Katherine R.
Charleston, SC
Honda Accord
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2017 Category: Service
Katherine said the service was wonderful and he has been a friend of theirs for years.
This review was collected via phone interview by Customer Research Inc.

AS
Anna S.
South Carolina
Volkswagen New Beetle
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2017 Category: Service
Anna said she told them what the problems with her vehicle. They did a great job fixing one of the problems, but they could not fix the transmission. They should have told her they could not work on it. She stated that interfered with her schedule. She had to make arrangements to take the vehicle to another business for the transmission. .
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 418 in total