99% Would Recommend
Latest Review about 2 hours ago
Tara C. on 11/24/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Tara said the business did a diagnostic on her vehicle. They charged her but they were unable to find and fix the problem.
Vehicle: Dodge Caliber
Category: Service
Service Date: 10/19/2017
Review Created: 11/24/2017
This review was collected via phone interview by Customer Research Inc.
GARY B. on 06/19/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
" 2004 Jeep Grand Cherokee"
I brought my Jeep Grand Cherokee into Charleston Auto Repair to get specifically the play in the wheel removed. That was my request. Charleston Auto Repair kept my vehicle over the weekend due to a stated difficulty in removing and replacing a steering part. As a part of the repair of the play in the wheel the facility suggested that I replace many parts including steering gear upper and lower ball joints both struts and both shocks. I approved the installation removal and repair and adjustment of all parts and all procedures recommended by Charleston Auto Repair. I was also told to get my front end aligned which I did the 13th of June the day after I received it from Charleston Auto Repair at Tread Quarters. I was told not to judge the vehicles repairs until after the front end alignment. when all was done at Charleston Auto Repair I was charged a grand total of $2,199.89 and just over $100 for the front end alignment at Tread Quarters at the end of this there was absolutely no difference in the play in the wheel in my vehicle period I have spent now approximately $2,300 to absolutely no effect period I would like to know how Charleston Auto Repair would like for me to deal with this situation. I recommend that they actually make the adjustment /repair and charge me nothing for it. If they aren't unable to do it at this facility I recommend they return my money so that I can have this done at a dealership. contact me Gary Becker 843 670 zero one one one
Vehicle: Jeep Grand Cherokee
Service Date: 06/12/2017
Review Created: 06/19/2017 04:50 AM
Thomas W. on 10/19/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Thomas said 15 minutes after picking up his vehicle, it broke down. He said the customer service is really good and they help him out.
Vehicle: Mitsubishi Eclipse
Category: Service
Service Date: 09/27/2016
Review Created: 10/19/2016
This review was collected via phone interview by Customer Research Inc.
Ronnie B. on 12/18/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Ronnie said the last 2 times his vehicle was in for service the staff was not able to fix it.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 10/27/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Michael D. on 04/19/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Michael said the business is professional, but the prices were high.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/13/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
RICHARD B. on 05/31/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Master Richard"
It was awful everyone was rude cost too much car still broke!! Just kidding!! Richard
Vehicle: Chevrolet Impala
Service Date: 05/27/2016
Review Created: 05/31/2016 08:16 PM
Bill S. on 01/03/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Bill said he has used the business before. They did what they had to do, and everything was fine.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/28/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Steven C. on 01/03/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Steven said he took his vehicle in for a sound tune-up, but the issue was not fixed.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 12/28/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
DEE M. on 12/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Professional service"
Charleston auto repair is close to my residence and they offer professional, honest, and fast service.
Vehicle: Ford Fusion
Service Date: 12/08/2017
Review Created: 12/14/2017 07:23 AM
Jacqueline T. on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jacqueline said the service at this business is good.
Vehicle: FIAT 500
Category: Service
Service Date: 10/25/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Michael D. on 11/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Michael said the staff seemed very courteous and knowledgeable. The price was kind of high.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/07/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Jean L. on 10/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jean said the service was pretty good, however there was an issue with the employee's communication.
Vehicle: Volkswagen New Beetle Coupe
Category: Service
Service Date: 10/20/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Elaine B. on 05/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Elaine said this business does good work, but they did not call her when they said they would.
Vehicle: Ford Escape
Category: Service
Service Date: 04/24/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Tom D. on 02/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tom said this business took longer than he expected them to.
Vehicle: Infiniti I30
Category: Service
Service Date: 02/16/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
Mike J. on 02/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mike said he likes the service the business provides.
Vehicle: Honda CR-V
Category: Service
Service Date: 02/10/2017
Review Created: 02/15/2017
This review was collected via phone interview by Customer Research Inc.
Laura B. on 02/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Laura said they have always done a wonderful job at this business. She loves them, and they're great people. The prices have gone way up. An oil change cost her $100. Other than that, everything was okay.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 02/07/2017
Review Created: 02/11/2017
This review was collected via phone interview by Customer Research Inc.
ROZIALYN B. on 02/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Car repair"
Friendly, helpful, fast service and reasonably priced
Vehicle: Dodge Dart
Service Date: 02/02/2017
Review Created: 02/03/2017 04:23 PM
Katherine R. on 01/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Katherine said the service was wonderful and he has been a friend of theirs for years.
Vehicle: Honda Accord
Category: Service
Service Date: 01/12/2017
Review Created: 01/17/2017
This review was collected via phone interview by Customer Research Inc.
Anna S. on 01/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Anna said she told them what the problems with her vehicle. They did a great job fixing one of the problems, but they could not fix the transmission. They should have told her they could not work on it. She stated that interfered with her schedule. She had to make arrangements to take the vehicle to another business for the transmission. .
Vehicle: Volkswagen New Beetle
Category: Service
Service Date: 01/02/2017
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Tom W. on 12/15/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tom said he believes everyone can improve, however this business is trustworthy, honest and that is what is important.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/08/2016
Review Created: 12/15/2016
This review was collected via phone interview by Customer Research Inc.
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