99% Would Recommend
Latest Review 5 days ago
Tara C. on 11/24/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Tara said the business did a diagnostic on her vehicle. They charged her but they were unable to find and fix the problem.
Vehicle: Dodge Caliber
Category: Service
Service Date: 10/19/2017
Review Created: 11/24/2017
This review was collected via phone interview by Customer Research Inc.
GARY B. on 06/19/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
" 2004 Jeep Grand Cherokee"
I brought my Jeep Grand Cherokee into Charleston Auto Repair to get specifically the play in the wheel removed. That was my request. Charleston Auto Repair kept my vehicle over the weekend due to a stated difficulty in removing and replacing a steering part. As a part of the repair of the play in the wheel the facility suggested that I replace many parts including steering gear upper and lower ball joints both struts and both shocks. I approved the installation removal and repair and adjustment of all parts and all procedures recommended by Charleston Auto Repair. I was also told to get my front end aligned which I did the 13th of June the day after I received it from Charleston Auto Repair at Tread Quarters. I was told not to judge the vehicles repairs until after the front end alignment. when all was done at Charleston Auto Repair I was charged a grand total of $2,199.89 and just over $100 for the front end alignment at Tread Quarters at the end of this there was absolutely no difference in the play in the wheel in my vehicle period I have spent now approximately $2,300 to absolutely no effect period I would like to know how Charleston Auto Repair would like for me to deal with this situation. I recommend that they actually make the adjustment /repair and charge me nothing for it. If they aren't unable to do it at this facility I recommend they return my money so that I can have this done at a dealership. contact me Gary Becker 843 670 zero one one one
Vehicle: Jeep Grand Cherokee
Service Date: 06/12/2017
Review Created: 06/19/2017 04:50 AM
Dale L. on 06/11/2016
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Debbie. She said they're from Tennessee, they traveled to South Carolina and had to stop at the business. Madeline, the receptionist was very nice and they're very pleased with the service because it was quick. Their vehicle is still having problems so they won't recommend them.
Vehicle: Nissan Rogue
Category: Service
Service Date: 06/09/2016
Review Created: 06/11/2016
This review was collected via phone interview by Customer Research Inc.
Janet N. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Janet said the business has been providing good service to her for several years. She hasn't had any bad experiences with them.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 02/15/2018
Review Created: 02/17/2018
This review was collected via phone interview by Customer Research Inc.
Nate R. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nate said the staff did a great job. It communicated quickly, got the work done and provided a fair price.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 01/23/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
Cindy A. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cindy said she has been really happy with the business. She has been using them for a couple of years. She said Marty, the owner, has been fantastic with the her and has always had time to talk. They have always considered her budget as well.
Vehicle: Hyundai Accent
Category: Service
Service Date: 02/08/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Nate A. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nate said the staff are wonderful and awesome.
Vehicle: Honda Civic del Sol
Category: Service
Service Date: 02/07/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Christopher B. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Christopher said the service was excellent.
Vehicle: Dodge Pickup
Category: Service
Service Date: 01/31/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
ROXANNE E. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
They take me in right away and get the job done right.
Vehicle: Ford Focus
Service Date: 02/05/2018
Review Created: 02/07/2018 04:17 PM
Guy C. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Guy said the staff did a good job and got back to him with everything that he needed.
Vehicle: Ford F-150
Category: Service
Service Date: 01/24/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Joanna B. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joanna said the business was very friendly and efficient. They were very quick with the repairs done on her vehicle.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 01/31/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Leona G. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Leona said the employees informed her what was wrong with her vehicle. She approved the service repairs before they completed the work.
Vehicle: Dodge Intrepid
Category: Service
Service Date: 01/29/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
JENNIFER B. on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest"
Thanks
Vehicle: Toyota Land Cruiser
Service Date: 01/26/2018
Review Created: 01/30/2018 02:13 AM
Kelsey P. on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kelsey said the staff is nice and quick. The fees are reasonable.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 01/19/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
AL C. on 01/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Where you're treated like family!"
I've been doing business for years here and will always continue too! Thank you!!
Vehicle: Ford F-150
Service Date: 01/23/2018
Review Created: 01/24/2018 07:37 PM
August B. on 01/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
August said the staff was very friendly. The mechanics took good care of her needs.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 01/02/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Susan F. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Susan said she likes the mechanic at the business.
Vehicle: Dodge Neon
Category: Service
Service Date: 01/12/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
William A. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
William said he has always used the business in the past. They are reliable and have good prices.
Vehicle: Jeep Liberty
Category: Service
Service Date: 01/12/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Jeremiah G. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jeremiah said the staff were really understanding and provided good customer service.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 01/11/2018
Review Created: 01/16/2018
This review was collected via phone interview by Customer Research Inc.
Bud D. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bud likes the business because of the clarity and quality of the services they provide.
Vehicle: Ford Fusion
Category: Service
Service Date: 01/11/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 392 in total