ReScore Reviews™ (2)
I am sorry that you fell that way! all we did is check your cooling system to find out why your vehicle is overheating, We pressure tested the cooling system and verified the radiator cooling fans came on they are supposed too, all that passed, We did perform a chemical test to see if the headgaskets were damaged because of the overheating and the results were positive for blown headgaskets, and with 213,000 mile on the engine we stated that at replacement engine was the answer if they were going to fix this car because if head gaskets were replaced the lower part of the motor may start knocking and use oil because of the excessive mileage. and all we charge you was $60.00 for our inspection which I think is not excessive!
Calvin I spoke with you regarding the a/c service that we performed on your vehicle, The reason why we did not add freon to your vehicle, was you had a hole in your A/C manafold hose assembly andf a slight seepage coming from the a/c compressor housing. Jared spoke with you about what needed to be done to your a/c system, and you declined replacement of the defective parts When I spoke with you regarding the cost of the parts,
you said that you could have gotten the parts online. My reason
that the parts I was selling you came with a 2year, 24k mile parts and labor warrenty! and these parts are good quality parts! not
cheap china imported parts that you stated you could buy online!
We stand behind our workmanship and parts and would not use those cheap parts!I know that day we checked out you a/c problem it was extremly hot and muggy, you still wanted us to charge your a/c system with freon. But from experiance we knew that you a/c would of blown cold for maybe 30 minutes and it would be hot again.! I am very sorry that we could not accomodate your wishes. But we can't do business this way knowing the the we installed inferior parts.
On may 16th 7pm.I just left a message for Susan to call me back, On dec 31st 2015 we performed a oil service and rear brake service. On 3-26-16 i had left Susan a message regarding her previouse service with us, She called back and stated her brake were squeaking when backing out of her driveway. No problem please bring the vehicle back for us to reinspect the rear brakes that we just serviced. She brought the Nissan back to us on Tuesday may 3rd.. her boyfriend Nick brought the car to us, He said he did not here any brake squeaks but noticed the ABS WARNING LAMP WAS ON, I said let me have it the day and we will look at the brakes. We inspected the rear brakes, they were fine. I called Nick to see if we can keep the nissan overnight to see if we can experiance the brake squeak,and also obtained approval to check out the abs waring lamp. He said sure. WE checked the abs system it had a C1120: front left inlet solenoid open or shorted to power or ground, we performed diagnostics and Reccomended the abs pump and module be replaced to solve the abs warning lamp from coming on. Susan declined that repair. Upon backing out of the shop in the morning we definatly heard brake squeaking from the rear and also from the front brakes. We burnished the brake rotors and the brake pads to remove any glaze on them. We road tested the nissan again when cold and backing out just like the day before. There was no squeak from the rears but did hear a squeak coming from the front brakes. Advised Susan to take her nissan back to where they had done her front brakes
Spoke with Pat, Franks wife, I asked her to have Frank give me a call when he gets back from Vacation which will be this next week, so we can resolve the problems with their vehicle.
I followed up with Virdina, Asking how her Sentra was running after we replaced her bad battery. She said she was happy, She
had previously called after picking up her car asking why there were no warning lamps on, I said that any vehicle that we work on, we always check and adjust the tire pressure and that was why she did not have any warning lamps staying on. She still
thought that we were too high!. She had her car towed in after it died on the frwy. We checked it out and replaced her battery with a 65 month prorated battery all for $233.00, We verified that the charging system was charging and the computor did not have any trouble codes. I don''t know about you, But $233.00 is a fair amount to pay for (peace of mine) knowning that your car won't
break down on the frwy.
When a oil service is done, we inspect the vehicle. the front brakes
had 6mm. of life left anf the rear brakes have .5mm of life left.
I brought that to her attention- we reccomend a brake service when the lining is at or under 2mm. of life left. She stated that she was parking the car and going overseas for a while. Lets hope she remembers to have the rear brakes done when she starts to drive her car when she gets back from overseas!
other wise she may have to replace the rear brake drums
because she only had .5mm of life left, and when the brake lining is gone the drums can be damaged because of the metal to metal contact which will cost her more then instead of being more proactive to her manitenance needs.
Laquinthia, I am Sorry the Oil Service took a half hour
longer that it should have! It was the lunch hour and
as you saw there was a few cars ahead of your car.
The cost of your oil service including a complete vehicle inspection including tax was only $45.71.
A small price for the driver of a vehicle to know their vehicle is safe and have peace of mind while driving your car, and if there are any Reccomendations, you can plan any future repairs. Again I am very sorry we were not able to meet your expectations!
Had it towed to another mechanic that was able to identify the problem: the wiring harness that passes over the water pump was crushed (tool marks pressed into the insulation) and torn. All of the wires were bright copper (i.e. no dust or oxidation = new damage). There has been no other engine bay repairs for over 18 months.
I presented documentation to the owner, Tony Solorio, including my request that he refund the original Autotech repair costs, which totaled less than the harness repair and towing fees. Tony claimed that the wires appeared to have been chewed and that there was no way Autotech could have been responsible for the damage. He refused my offer to look at the harness in person. Autotech has opted to allow third party arbitrators to decide.