ReScore Reviews™ (2)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
96% Would Recommend
Latest Review 1 day ago
Robert T. on 10/26/2017
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Robert said this business did not fix his vehicle. They charged him $500, but his vehicle was actually running better when he took it in than when he got it back from them.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 10/13/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Rayce T. on 10/17/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Rayce said that when he had his vehicle towed he thought they would look at it right away but it was not looked at until the next day.
Vehicle: BMW X3
Category: Service
Service Date: 09/13/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
PATRICK D. on 10/03/2017
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"Started out GREAT, went Bad"
My first experience with Autotech was really good. The guy who runs it is knowledgeable and with it, and inspires faith in them when you talk to him. At that time I recommended Autotech to several people! My second visit didn't go as well. My car is very old and I asked what (if anything) could be fixed just so I could pass smog and keep it running. I thought they would understand the situation of someone who has an old vehicle and not much money. Instead I got a list of recs a mile long that showed they were much more interested in trying to get paid than just help someone keep their car going a bit longer. No sensitivity to my situation, just "another dumb customer" who doesn't know how cars work (except I do). So, looking for a new place again.
Vehicle: Ford Focus
Service Date: 09/14/2017
Review Created: 10/03/2017 07:18 AM
Mostafa K. on 09/07/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Extremely overpriced"
They wanted to charge me $210 for an AC blower replacement that costs $60 for the part and literally has 3 screws to tighten and is in an accessible location just under the glove compartment. Did it myself, took only 10 minutes and saved myself $150.
Vehicle: Kia Spectra
Service Date: 08/31/2017
Review Created: 09/07/2017 08:42 PM
Brayden J. on 07/15/2017
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Brayden said the staff at this business was pretty rude to him when he called them to get information on getting a smog test done on his vehicle. The employee he was speaking with over the phone was pretty rude and he ended up hanging up on him when he was asking questions. He would not recommend the business for service.
Vehicle: Honda Civic
Category: Service
Service Date: 07/13/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
Alejandro A. on 06/28/2017
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Alejandro said he did not like the service at this business. He said he had to go somewhere else to get his vehicle fixed.
Vehicle: Ford F450 Super Duty
Category: Service
Service Date: 05/31/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Connie L. on 05/17/2017
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Connie said the business is really overpriced. She would not recommend them for service.
Vehicle: Toyota Highlander
Category: Service
Service Date: 05/10/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
Randy R. on 08/12/2016
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Randy said the business' prices were expensive. Though, they were friendly and provided great service.
Vehicle: Chrysler Voyager
Category: Service
Service Date: 08/09/2016
Review Created: 08/12/2016
This review was collected via phone interview by Customer Research Inc.
The Autotech F. at Autotech responded on 08/17/2016

I am sorry that you fell that way! all we did is check your cooling system to find out why  your vehicle is overheating, We pressure tested the cooling system and verified the radiator cooling fans came on they are supposed too, all that passed, We did perform a chemical test to see if the headgaskets were damaged because of the overheating and the results were positive for blown headgaskets, and with 213,000 mile on the engine we stated that at replacement engine was the answer if they were going to fix this car because if head gaskets were replaced the lower part of the motor may start knocking and use oil because of the excessive mileage. and all we charge you was $60.00 for our inspection which I think is not excessive! 

Calvin H. on 06/25/2016
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Calvin said this business was overpriced and did not diagnose his vehicle correctly. They indicated that there was a problem with his lights and there was no problem with his lights. He said he felt they were trying to get over on him. He takes his state vehicles there and they did not treat him fairly.
Vehicle: Saturn Vue
Category: Service
Service Date: 06/20/2016
Review Created: 06/25/2016
This review was collected via phone interview by Customer Research Inc.
The Autotech F. at Autotech responded on 07/03/2016

Calvin I spoke with you regarding the a/c service that we performed on your vehicle, The reason why we did not add freon to your vehicle, was you had a hole in your A/C manafold hose assembly andf a slight seepage coming from the a/c compressor housing. Jared spoke with you about what needed to be done to your a/c system, and you declined replacement of the defective parts  When I spoke with you regarding the cost of the parts,
you said that you could have gotten the parts online. My reason
that the parts I was selling you came with a 2year, 24k mile parts and labor warrenty! and these parts are good quality parts! not
cheap china imported parts that you stated you could buy online!
We stand behind our workmanship and parts and would not use those cheap parts!I know that day we checked out you a/c problem it was extremly hot and muggy, you still wanted us to charge your a/c system with freon. But from experiance we knew that you a/c would of blown cold for maybe 30 minutes and it would be hot again.! I am very sorry that we could not accomodate your wishes. But we can't do business this way knowing the the we installed inferior parts.

Susan M. on 05/14/2016
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Susan said she is unhappy with the business. From the first time she took her vehicle in, the vehicle is still not working correctly. For the reason stated, she would not recommend this business for service.
Vehicle: Nissan Altima
Category: Service
Service Date: 05/03/2016
Review Created: 05/14/2016
This review was collected via phone interview by Customer Research Inc.
The Autotech F. at Autotech responded on 05/16/2016

On may 16th 7pm.I just left a message for Susan to call me back, On dec 31st 2015 we performed a oil service and rear brake service. On 3-26-16 i had left Susan a message regarding her previouse  service with us, She called back and stated her brake were squeaking when backing out of her driveway. No problem please bring the vehicle back for us to reinspect the rear brakes that we just serviced. She brought the Nissan back to us on Tuesday may 3rd.. her boyfriend Nick brought the car to us, He said he did not here any brake squeaks but noticed the ABS WARNING LAMP WAS ON, I said let me have it the day and we will look at the brakes. We inspected the rear brakes, they were fine. I called Nick to see if we can keep the nissan overnight to see if we can experiance the brake squeak,and also obtained approval to check out the abs waring lamp. He said sure. WE checked the abs system it had a C1120: front left inlet solenoid open or shorted to power or ground, we performed diagnostics and Reccomended the abs pump and module be replaced to solve the abs warning lamp from coming on. Susan declined that repair. Upon backing out of the shop in the morning we definatly heard brake squeaking from the rear and also from the front brakes. We burnished the brake rotors and the brake pads to remove any glaze on them. We road tested the nissan again when cold and backing out just like the day before. There was no squeak from the rears but did hear a squeak coming from the front brakes. Advised Susan to take her nissan back to where they had done her front brakes  

Debra G. on 03/23/2016
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Debra said she was not satisfied with her experience because when she arrived at the business, she was not acknowledged for 20 minutes. When she was acknowledged, she answered all the questions posed to her. They took the vehicle and parked it. She sat for another 10 minutes before she asked what was going on with her vehicle. She was informed the vehicle did not pass and they could perform the work needed for $800. She asked why she was being charged so much when she could have it done for less at any other facility. They informed her she could have the work done anywhere she wanted but she would have to come back to them to have the inspection performed and she would be charged another $52. She needed the rear drums, shoes and front rotors. She did research with 4 other facilities that are certified to do the work and they were going to charge her $300 for parts and $165 for labor. She believes the business is charging $300 for parts and $500 for labor. She mentioned the business would do better to give its customers an itemized quote to see the breakdown.
Vehicle: Dodge Durango
Category: Service
Service Date: 03/04/2016
Review Created: 03/23/2016
This review was collected via phone interview by Customer Research Inc.
SOLOMON B. on 10/22/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"The service "
Charge way too much. Did not have the tools to do the job
Vehicle: Ford Bronco
Service Date: 10/19/2015
Review Created: 10/22/2015 07:11 PM
Frank D. on 08/25/2015
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Frank said this business overcharged him and installed the parts wrong. They drained his gas tank and tried to refill it.
Category: Service
Service Date: 07/27/2015
Review Created: 08/25/2015
This review was collected via phone interview by Customer Research Inc.
The Autotech F. at Autotech responded on 08/26/2015

Spoke with Pat, Franks wife, I asked her to have Frank give me a call when he gets back from Vacation which will be this next week, so we can resolve the problems with their vehicle. 

Aiden H. on 06/27/2015
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Aiden said this business took a span of over five hours to give him a quote for the service he wanted. The quote was also too high. He would not recommend this business for these reasons.
Vehicle: Toyota Camry
Category: Service
Service Date: 06/24/2015
Review Created: 06/27/2015
This review was collected via phone interview by Customer Research Inc.
Virdina C. on 02/14/2015
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Virdina said this business overcharged her and she would not recommend them as a result.
Vehicle: Nissan Sentra
Category: Service
Service Date: 02/06/2015
Review Created: 02/14/2015
This review was collected via phone interview by Customer Research Inc.
The Autotech F. at Autotech responded on 02/20/2015

I followed up with Virdina, Asking how her Sentra was running after we replaced her bad battery. She said she was happy, She
had previously called after picking up her car asking why there were no warning lamps on, I said that any vehicle that we work on, we always check and adjust the tire pressure and that was why she did not have any warning lamps staying on. She still
thought that we were too high!. She had her car towed in after it died on the frwy. We checked it out and replaced her battery with a 65 month prorated battery all for $233.00, We verified that the charging system was charging and the computor  did not have any trouble codes. I don''t know about you, But $233.00 is a fair amount to pay for (peace of mine) knowning that your car won't
break down on the frwy.


ROSIE R. on 05/28/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Can I have my car parts back?!"
$455 to change 6 spark plugs? I just did the change myself in less than an hour with a new cabin filter. After the $108 diagnostic check you forgot to put on the two covers on each side of the cabin filter housing. I'm going to have my wife stop by and get them. Thanks guys, you've been a big help!
Vehicle: BMW 328i
Service Date: 05/15/2014
Review Created: 05/28/2014 07:54 PM
Cristina R. on 05/08/2014
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Cristina said they tried to convince her to do something that was not as urgent as they made it seem. She would not recommend this business due to the reason mentioned.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 04/28/2014
Review Created: 05/08/2014
This review was collected via phone interview by Customer Research Inc.
The Autotech F. at Autotech responded on 05/10/2014

When a oil service is done, we inspect the vehicle. the front brakes
had 6mm. of life left anf the rear brakes have .5mm of life left.
I brought that to her attention- we reccomend a brake service when the lining is at or under 2mm. of life left. She stated that she was parking the car and going overseas for a while. Lets hope she remembers to have the rear brakes done when she starts to drive her car when she gets back from overseas!
other wise she may have to replace the rear brake drums
 because she only had .5mm of life left, and when the brake lining is gone the drums can be damaged because of the metal to metal contact which will cost her more then instead of being more proactive to her manitenance needs. 

LAQUINTHIA M. on 03/25/2014
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"Owner should retire"
Jared or whatever his name is was very helpful and polite. The owner was rude and EXTREMELY slow. I went for a simple oil change and inspection that was supposed to take ONE hour. I spent an HOUR AND A HALF waiting. Service was overpriced. Won't be back.
Vehicle: Saturn SC2
Service Date: 03/24/2014
Review Created: 03/25/2014 09:26 PM
The Autotech F. at Autotech responded on 03/31/2014

Laquinthia, I am Sorry the Oil Service took a half hour
longer that it should have! It was the lunch hour and
as you saw there was a few cars ahead of your car.
The cost of your oil service including a complete vehicle inspection including tax was only $45.71.
A small price for the driver of a vehicle to know their vehicle is safe and have peace of mind while driving your car, and if there are any Reccomendations, you can plan any future repairs. Again I am very sorry we were not able to meet your expectations!

MIKE P. on 12/09/2013
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"Damaged my vehicle, was unable to fix it, then refused to cover the repair costs"
Took my MINI Cooper in for a water pump replacement (~$700). Unable to consistently start my car after getting it back. Had my car towed back the next day to see what the problem was. It started for them and they claimed it was the immobilizer. Once back home, it would not start again. Had it towed to Autotech a second time. After 4 days, they could not determine the problem and admitted that they did not have the proper tools to diagnose. They recommended I get it towed to a dealer.

Had it towed to another mechanic that was able to identify the problem: the wiring harness that passes over the water pump was crushed (tool marks pressed into the insulation) and torn. All of the wires were bright copper (i.e. no dust or oxidation = new damage). There has been no other engine bay repairs for over 18 months.

I presented documentation to the owner, Tony Solorio, including my request that he refund the original Autotech repair costs, which totaled less than the harness repair and towing fees. Tony claimed that the wires appeared to have been chewed and that there was no way Autotech could have been responsible for the damage. He refused my offer to look at the harness in person. Autotech has opted to allow third party arbitrators to decide.
Vehicle: MINI Cooper
Service Date: 10/15/2013
Review Created: 12/09/2013 01:39 PM
Mark B. on 11/06/2013
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Mark said this business wanted to charge him $193 to diagnose his vehicle. He can get free diagnostics all over town.
Vehicle: Ford Aerostar
Category: Service
Service Date: 10/31/2013
Review Created: 11/06/2013
This review was collected via phone interview by Customer Research Inc.
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