Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

812 Reviews

100% Would Recommend
Latest Review 7 months ago

Reviews


KD
KARLA D.
Encinitas, CA
BMW 5 Series
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/20/2017
my car had more service due messages when I pickded it up than when I took it in to be serviced. I went back the next day, and John couldn't help me with anything!
poor - I should never have taken my car to these people. I will stick with my BMW dealer has I have for the past 8 years.

LP
Lisa P.
Carlsbad, CA
Land Rover LR4
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2016 Category: Service
Lisa said this visit was not a good experience. The valve stem was broken and she had to pay for it to be replaced and she was also told she needed to have the brakes changed. The manager called her husband and told him the cost of the valve stem was going to be refunded. The brakes had been changed a year ago and the service brake light in the vehicle was not on so she does not understand why this was brought up. As a result of this experience she would not recommend them.
This review was collected via phone interview by Customer Research Inc.

DE
Daniel E.
Encinitas, CA
Mercedes-Benz E300
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/05/2016 Category: Service
Daniel said he asked the business to do some work on his vehicle and they only did ten percent of what was asked. The part they did fix is working great but he feels he was overcharged. On their behalf, after 15 years as a customer, this is the first time he was disappointed with their service.
This review was collected via phone interview by Customer Research Inc.

JG
JAMES G.
Encinitas, CA
Land Rover Discovery
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2015
Staightforward Knowledgeable Staff
Great customer service. Good price on parts. Definitely will use again.

SD
STACIE D.
Encinitas, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019
THEY ROCK!!
I own a land rover and the maintenance can be expensive. Autohause has always been honest and up front with quotes and pricing so i can enjoy my beautiful car with out going broke. MY car is always ready when promised looking clean and shiny. I only need to see them once or twice a year, but when I do they ROCK!!T
Thanks again John and Bob!
Happy new year...

AC
AVA C.
Oceanside, CA
BMW 325is
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017
Friendly and experienced Auto Service with reasonable prices.
A friend recommended Autohaus based on his own experience. He was right. Autohaus a reputable foreign car repair shop. The Service rep. Lavon was kind, professional and very knowledgable about my car.

It's a good feeling having a place where I can entrust the people with my car.

EG
EDWARD G.
Encinitas, CA
Mercedes-Benz S420
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2017
Very good thanks
Very nice service assistant helpful

FR
FRED R.
Solana Beach, CA
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2017
Quick Fix
As an Uber driver, my car is my income. When I had a problem with my seat back, which made it impossible to drive, John got it fixed right away. Thank you!

MS
MICHAEL S.
Rancho Santa Fe, CA
Land Rover LR3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017
Always right on
Great service/work and result for a fair price. Professional staff. Keeps me coming back with all our Rovers. I don't have 250 so.............................................................................................................................

RW
Robert W.
Del Mar, CA
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Spoke with Lucy. She said the service was good.
This review was collected via phone interview by Customer Research Inc.

SR
SUSAN R.
Rancho Santa Fe, CA
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2017
Excellent service and follow up!
I have been taking my Range Rover to California Autohaus for several years now and every time my experience has been terrific. They are very knowledgeable and go above and beyond to take care of us and our SUV. Lavon took time to explain what needed to be done to my car and had great follow up after the appointment as well.

JL
John L.
Carlsbad, CA
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
John said the staff were very responsive and offered pricing that was not inflated. They were honest and easy to trust.
This review was collected via phone interview by Customer Research Inc.

VM
Veronica M.
San Diego, CA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Veronica said Levonne and the staff are friendly and they make the business seem like home.
This review was collected via phone interview by Customer Research Inc.

EH
Erwin H.
Del Mar, CA
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Erwin said he has used this business for years. The employees were trustworthy. They provided good service. The work was done for a fair price.
This review was collected via phone interview by Customer Research Inc.

DP
DARIO P.
Carlsbad, CA
Mercedes-Benz C250
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2017
Good place for car repairs
Very friendly and clean. A little pricey.

JB
Joe B.
Encinitas, CA
BMW 735i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017 Category: Service
Joe said this business did the work before he okayed it, and it was more expensive than estimated.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Encinitas, CA
Land Rover LR3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2017 Category: Service
Spoke with Nicki. She said the business offers reasonable prices. The staff is honest. They have great expertise and they are timely. The waiting room has great coffee.
This review was collected via phone interview by Customer Research Inc.

AU
ALEX U.
Chula Vista, CA
Land Rover LR4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017
Awesome and honest service!
Knowledgeable people that will take care of your vehicle at a reasonable price and a reasonable time. Will definitely continue servicing my 2016 LR4 here.
Lavon D. from California Autohaus responded on 10/31/2017

Hi Alex, 

Thank you for the kind comments regarding your service experience with us. I appreciate it.


RK
Rob K.
Oceanside, CA
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017 Category: Service
Rob said Alex is a top-notch mechanic.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
Carlsbad, CA
Land Rover Discovery Series II
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/25/2017 Category: Service
Steve said this business tried to up sell him. He brought his vehicle in for coolant and they tried to tell him he needed an alignment done.
This review was collected via phone interview by Customer Research Inc.