Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

678 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 7 days ago

Reviews


MB
MARVIN B.
Belvedere Tiburon, CA
Lexus GS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2016
Management cares about its customers
I appreciate fact that the owner of Marin Express Lube responded to my complaint. After discussing the matter I feel confident that I will continue to do business with them. They truly care that every customer is satisfied with their service.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2016
Extremely long wait time for oil/filter change because they did not have required air filter.
Staff apologized for very long wait time. Said they would provide a "discount" if I returned to replace spark plugs. Why not discount for the current service which was very poor? The offer was insulting.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 10/05/2016

We at Marin Express Lube and our staff apoligize for the time wait and the inconvenience. We know that you are a long time customer. We will be sending you a gift card in the mail to show our appreciation for your business and that we do care about our customers. Thanks again and hope you understand. Owner Peter Jizrawi.


LH
Leon H.
California
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2015 Category: Service
Leon said everything is okay at this business now.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/22/2015 Category: Service
Leon said they ran a test but no one told him about the gas cap. His vehicle failed the test and he paid for two of them. He would not recommend this business because they should have let him know about the gas cap.
This review was collected via phone interview by Customer Research Inc.
Peter J., OWNER from Marin Express Lube & Diagnostic Center responded on 01/29/2015

By law i  can not tell customers that a vehicle is going to fail or not till test is over.There are under cover cars that the state sends out to see if tests are done properly and if done incorrectly. Will lose license. Only time I could tell customer if customer asks the question about gas cap, or check engine light, or about aything else if vehicle is going to fail. Call the state and they will tell you same thing. Thank you. Hope you understand.


Verified Customer
San Francisco, CA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019
great
great
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 08/13/2019

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play Down load QR Code

ce82b8e0-9344-4303-867d-7fb168099e5a.pn

 
“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 08/13/2019

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play Down Load QR Code

ce82b8e0-9344-4303-867d-7fb168099e5a.png

 

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


MP
MICHAEL P.
San Rafael, CA
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
Awesome Service
Marin Express Lube provides wonderful service. I've been bringing my vehicles here for years. They are professional, knowledgeable, and courteous.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 08/03/2019

Michael, thank you for your business and wonderful review.


IU
Isaac U.
Greenbrae, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Spoke with Linnett. She said that she has worked with Wendy for many years. She always makes the time for her and her son. She works with the cost and explains the work so they are able to understand. Wendy prioritizes the work so that she knows what order things need to be done. They appreciate the work that was done on her son's vehicle and he will also be returning.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 07/31/2019

Isaac, we appreciate your business, and thank you for the wonderful review. We hope to see you again soon.


CG
Charles G.
Belvedere Tiburon, CA
Pontiac Parisienne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Charles said he was very pleased with the business, they got the vehicles back on the road, and he had the vehicles smogged. He stated they aren't the least expensive place, though.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 07/23/2019

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube


RB
RAUL B.
Novato, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Great service
Fast service

MT
MALIA T.
San Rafael, CA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
They are the best ! Very helpful ! Knowledgeable, relaxed and affordable!
I always can depend on the people who work here ! They are the best very helpful and affordable. . They make it so simple to get your oil changed .
Thank you ,
Judy Tuatagaloa
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 07/15/2019

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


ZA
Zack A.
San Rafael, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Spoke with Eric. He said this business was good. There was nothing wrong with their service.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 07/09/2019

Hi, we appreciate your business and thank you for the wonderful review and we're happy you had a great experience. We hope to see you again soon.


HM
Harold M.
Mill Valley, CA
Buick Century
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
Harold said that he has no problems with the business. The business keeps things simple and the employees are really good
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 07/07/2019

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.


ES
Ed S.
San Rafael, CA
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Ed said he would recommend this business or service. He has used this facility for years.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/26/2019

Ed, thank you for your continued support. We appreciate your business over the years and we thank you for the wonderful review.


JB
JOHN B.
San Rafael, CA
Nissan Versa
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019
100000 mile service
Very good. Thanks.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/21/2019

John, we apprecitate your business and hope to see you again soon


SF
Susana F.
San Rafael, CA
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Susana said that the experience was really good.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/17/2019

Susana, we appreciate your business and thank you for the wonderful review. We hope to see you again soon.


JA
Jose A.
San Rafael, CA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Jose said he likes the service and he likes the fact that the staff check everything.
This review was collected via phone interview by Customer Research Inc.

JA
Jose A.
San Rafael, CA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Jose said he likes the service and he likes the fact that the staff check everything.
This review was collected via phone interview by Customer Research Inc.

MM
Monico M.
Richmond, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Monico said he was satisfied with the service. He had a diagnostic.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 05/23/2019

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


CS
Christopher S.
San Rafael, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Christopher said the service was a good value. The staff took good care of the vehicle.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 05/23/2019

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube


BG
BILL G.
San Rafael, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019
Electrical Diagnostic
I was going to take my Ranger to the dealer, but at the recommendation of my AAA driver, came here. I could have sworn my problem was an alternator, but it turned out to be only a battery. They could have charged me for one and I would have been none the wiser, but they were honest and did only what was required. I have had several smogs here and am starting to think I may have found a trustworthy auto repair facility. So far, so good.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 05/09/2019

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


HC
Hector C.
San Rafael, CA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Spoke with Jose. He said it was quick and easy.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 05/07/2019

Hector, we're happy you had a nice experience and thank you for the nice review


DG
Damian G.
San Rafael, CA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Damian said the service was fast and great. He had no problems, which he appreciates.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 05/07/2019

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.


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