Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

630 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review about 4 hours ago

Reviews


RU
RICHARD U.
San Rafael, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
Ford truck maintenance
When I leave I always feel I was treated fairly and honestly!

LA
Lance A.
Sausalito, CA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2017 Category: Service
Lance said this business is always good. When she takes her vehicle in they are finished in less than half an hour.
This review was collected via phone interview by Customer Research Inc.

PT
Pedro T.
San Rafael, CA
Ford F-150
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/14/2017 Category: Service
Pedro said sometimes the staff is not too accurate and they are pricey.
This review was collected via phone interview by Customer Research Inc.

JD
James D.
San Rafael, CA
Mazda B2300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2017 Category: Service
James said he was having trouble getting the computer to reset. He got his inspection in on time. It all worked out fine. He was treated alright.
This review was collected via phone interview by Customer Research Inc.

GW
Gabriel W.
San Rafael, CA
Lexus LS 400
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2017 Category: Service
Gabriel said this business was really good.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
San Rafael, CA
GMC Yukon XL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2017 Category: Service
Spoke with Monica. She said this business was trying to get them to do other expensive repairs that were not as pressing as the brake.
This review was collected via phone interview by Customer Research Inc.

MP
MICHAEL P.
San Rafael, CA
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2016
Professional experience service
I've been taking my car to Marin Express Lube for 2 years they have always demonstrated professional courtesy but the upmost honesty.

HF
Hortense F.
Petaluma, CA
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2016 Category: Service
Hortense said she had a very good experience at this business but there is always room for improvement.
This review was collected via phone interview by Customer Research Inc.

DS
Daniel S.
San Rafael, CA
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2016 Category: Service
Daniel said the employees who did the work at the business provided him with good customer service. The employee who charged him for the service was not willing to answer some of the questions he had about what was done on his vehicle. He had been told that they would clean the inside, wash the windows and do other services on it, but it was not vacuumed nor were the windows cleaned. He doubts that the other services mentioned were provided.
This review was collected via phone interview by Customer Research Inc.

AG
AMIRGHOLI G.
San Rafael, CA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2016
some metal around batteri stay .I said manyq time to check that but still there is think I have to show you guys to fixet
always taking care good .thank you piter .windy and symon .

JN
James N.
San Rafael, CA
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2016 Category: Service
James said he felt he was being pressured to buy things he didn't need.
This review was collected via phone interview by Customer Research Inc.

BL
Brayan L.
Novato, CA
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2016 Category: Service
Brayan said it was a little bit of a wait and they did not let him know what was going on.
This review was collected via phone interview by Customer Research Inc.

NK
Noah K.
San Rafael, CA
Chevrolet Astro
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2016 Category: Service
Noah said he went to this business for a smog at 12:30 and did not leave until 2:40. He noted that several other people arrived after him and left before him. They charged him $50 to remove the engine cover. If he knew they were going to charge for that he would have removed it himself. When he finally did pull out to leave his radio did not work, so he had to take it back to them. His vehicle did pass the smog, and everyone there was nice but his experience with them was a hassle. He has had better experiences with them in the past, and because of this he will continue to go to them for service.
This review was collected via phone interview by Customer Research Inc.

VR
VALERIO R.
Novato, CA
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2016
Friendly
Nice work team

WS
Wanderson S.
Richmond, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2016 Category: Service
Wanderson said the service with the business was good.
This review was collected via phone interview by Customer Research Inc.

BL
BRUCE L.
Point Reyes Station, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2016
smog
painless!

MP
MICHAEL P.
Greenbrae, CA
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016
Excellent Service
Marin Express services my auto and they always provide great service

EP
Edgar P.
Novato, CA
Honda Odyssey
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/08/2016 Category: Service
Edgar said this business does a good job, but during the services, he was left to wait longer than expected for his vehicle.
This review was collected via phone interview by Customer Research Inc.

LB
Latorrus B.
Richmond, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2015 Category: Service
Latorrus said this business gives great customer service and is the best in Marin County. He loves to take his vehicle there.
This review was collected via phone interview by Customer Research Inc.

AM
Alvaro M.
San Rafael, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2015 Category: Service
Alvaro said this business is a good facility for a repair. He has been using this business since last year and everyone is very friendly, especially the mechanic who performed the smog test on his vehicle.
This review was collected via phone interview by Customer Research Inc.

Displaying 1 Review