Marin Express Lube & Diagnostic Center


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

589 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 2 days ago
IAN M. on 04/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fast service"
Great service but grease fingerprints on the inside of the car, easily cleaned off, but !
Vehicle: Lexus SC 430
Service Date: 04/18/2018
Review Created: 04/20/2018 11:46 PM
Lance A. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lance said this business is always good. When she takes her vehicle in they are finished in less than half an hour.
Vehicle: Honda Civic Si
Category: Service
Service Date: 09/13/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Pedro T. on 09/14/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Pedro said sometimes the staff is not too accurate and they are pricey.
Vehicle: Ford F-150
Category: Service
Service Date: 09/09/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
James D. on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
James said he was having trouble getting the computer to reset. He got his inspection in on time. It all worked out fine. He was treated alright.
Vehicle: Mazda B2300
Category: Service
Service Date: 04/07/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Gabriel W. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gabriel said this business was really good.
Vehicle: Lexus LS 400
Category: Service
Service Date: 04/11/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
John M. on 04/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Monica. She said this business was trying to get them to do other expensive repairs that were not as pressing as the brake.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 04/08/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
MICHAEL P. on 12/04/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional experience service"
I've been taking my car to Marin Express Lube for 2 years they have always demonstrated professional courtesy but the upmost honesty.
Vehicle: Cadillac DeVille
Service Date: 12/02/2016
Review Created: 12/04/2016 01:17 PM
Hortense F. on 11/19/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Hortense said she had a very good experience at this business but there is always room for improvement.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 11/14/2016
Review Created: 11/19/2016
This review was collected via phone interview by Customer Research Inc.
Daniel S. on 11/09/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Daniel said the employees who did the work at the business provided him with good customer service. The employee who charged him for the service was not willing to answer some of the questions he had about what was done on his vehicle. He had been told that they would clean the inside, wash the windows and do other services on it, but it was not vacuumed nor were the windows cleaned. He doubts that the other services mentioned were provided.
Vehicle: Honda Civic
Category: Service
Service Date: 11/05/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
AMIRGHOLI G. on 10/08/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"some metal around batteri stay .I said manyq time to check that but still there is think I have to show you guys to fixet"
always taking care good .thank you piter .windy and symon .
Vehicle: Nissan Xterra
Service Date: 10/06/2016
Review Created: 10/08/2016 11:12 AM
James N. on 08/12/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
James said he felt he was being pressured to buy things he didn't need.
Vehicle: Ford Ranger
Category: Service
Service Date: 08/12/2016
Review Created: 08/12/2016
This review was collected via phone interview by Customer Research Inc.
Brayan L. on 04/25/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Brayan said it was a little bit of a wait and they did not let him know what was going on.
Vehicle: Honda Civic
Category: Service
Service Date: 04/23/2016
Review Created: 04/25/2016
This review was collected via phone interview by Customer Research Inc.
Noah K. on 04/16/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Noah said he went to this business for a smog at 12:30 and did not leave until 2:40. He noted that several other people arrived after him and left before him. They charged him $50 to remove the engine cover. If he knew they were going to charge for that he would have removed it himself. When he finally did pull out to leave his radio did not work, so he had to take it back to them. His vehicle did pass the smog, and everyone there was nice but his experience with them was a hassle. He has had better experiences with them in the past, and because of this he will continue to go to them for service.
Vehicle: Chevrolet Astro
Category: Service
Service Date: 04/13/2016
Review Created: 04/16/2016
This review was collected via phone interview by Customer Research Inc.
VALERIO R. on 03/30/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly "
Nice work team
Vehicle: Chrysler 300
Service Date: 03/30/2016
Review Created: 03/30/2016 08:11 PM
Wanderson S. on 03/05/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Wanderson said the service with the business was good.
Vehicle: Toyota Corolla
Category: Service
Service Date: 03/02/2016
Review Created: 03/05/2016
This review was collected via phone interview by Customer Research Inc.
BRUCE L. on 02/13/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"smog"
painless!
Vehicle: Jeep Grand Cherokee
Service Date: 02/12/2016
Review Created: 02/13/2016 08:02 PM
MICHAEL P. on 02/12/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
Marin Express services my auto and they always provide great service
Vehicle: Cadillac DeVille
Service Date: 02/11/2016
Review Created: 02/12/2016 11:47 PM
Edgar P. on 01/08/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Edgar said this business does a good job, but during the services, he was left to wait longer than expected for his vehicle.
Vehicle: Honda Odyssey
Category: Service
Service Date: 01/05/2016
Review Created: 01/08/2016
This review was collected via phone interview by Customer Research Inc.
Latorrus B. on 10/10/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Latorrus said this business gives great customer service and is the best in Marin County. He loves to take his vehicle there.
Vehicle: Honda Accord
Category: Service
Service Date: 10/08/2015
Review Created: 10/10/2015
This review was collected via phone interview by Customer Research Inc.
Alvaro M. on 09/22/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Alvaro said this business is a good facility for a repair. He has been using this business since last year and everyone is very friendly, especially the mechanic who performed the smog test on his vehicle.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 09/22/2015
Review Created: 09/22/2015
This review was collected via phone interview by Customer Research Inc.
Displaying 1 Review