Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

3607 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
98% Would Recommend
Latest Review about 16 hours ago

Reviews


MS
MICHAEL S.
Burt, NY
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2019 Category: Sales
Good people
Polite, courteous professionals. Thanks to Jerry

RH
RAINER H.
East Amherst, NY
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2018 Category: Sales
Ability to execute: excellent. Price: higher than expected
This is the 3rd vehicle we've bought from this dealership. By and large, the vehicles are good, the service is good (but not perfect), and people are very friendly. I thought in this latest round the price was too high to fall into the "good deal" category--at best it was a "fair deal".

Verified Customer
Amherst, NY
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Sales
Great Personal Service
Thanks to my sales associate Randy Toth and his support team. The only minor issue I had was with the new physical facility. The layout for the individual work area made it difficult to sit comfortably and talk with each other. Otherwise a great experience.

EK
EDMUND K.
Batavia, NY
BMW 320XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Sales
Personable people.
This was our first experience with Towne BMW. Upon entering the doors, we were greeted by every employee with a cheery smile and an offer to help us. While waiting for Randy I observed other clients being escorted to their destinations not just given directions. Our salesperson, Randy Toth, was prompt, courteous and professional. I never felt bullied or coerced into something that we were not comfortable with. Randy went out of his way to help us. We wanted the automatic starter removed from the vehicle we were returning. In order to meet the sale deadline and put us in our new vehicle, he took care of that transaction which involved a business thirty miles away.

CB
CHARLES B.
Grand Island, NY
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2018 Category: Sales
X3 lease
Good experience

AG
ARCHIE G.
Buffalo, NY
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2018 Category: Sales
Third BEAMER
I bought my 1st BMW ten years ago at TOWNE. Tried another dealer for my 2nd and had to come back to see David Cochi for my 3rd Beamer (X5). Its like coming back home.

CL
CHRISTOPHER L.
Clarence, NY
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2018 Category: Sales
X5 Purchase
I liked working with Dean LeMastra...even keeled and answered all of my questions, texts and phone calls. Moreover, went out of his way (as did Towne) to let me take the vehicle for test drives or to just sit in it and familiarize myself, etc. It was all good...same for Alissa.

CML

DZ
DAVID Z.
Buffalo, NY
BMW X1
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2017 Category: Sales
Reliability of the Auto/Car
Experience thus far has been great. People the Staff & Employees were all so kind & considerate as to my own overall buying experience.

MK
MARY K.
Niagara Falls, NY
BMW X6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2017 Category: Sales
Our Salesman Randy was great!
Our salesman Randy did and excellent job assisting in our purchase. He truly went above and beyond helping seal the deal. Steve was fantastic instructing with the new technology and being patient with the tutorial. The only concern was we don't feel the vehicle was detailed the best it should have been.
Definitely would purchase from Towne again.
Tom M., BMW Genius from Towne BMW responded on 10/12/2017

I am happy to hear that Randy an Stephen did such a good job! I would be happy to get your car redetailed if need be for you


MS
MARGARET S.
Clarence, NY
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2017 Category: Sales
Towne Certified Used Cars............like new!
Ray K made it so easy.....honest , available but not overly aggressive. He could answer all my questions easily.
Tom M., BMW Genius from Towne BMW responded on 10/12/2017

Thank you so much! We hope you love your car!


NK
NAMSOOK K.
Amherst, NY
BMW 320XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2017 Category: Sales
Efficient Service
The ones that I worked with were efficient and the service was satisfactory.

FS
FAISAL S.
Williamsville, NY
BMW 328XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2017 Category: Service
Professional and Courteous
Lack of communication other than that very professional and look into your concer.

KH
KEN H.
Lockport, NY
BMW Z4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2017 Category: Service
2008 Z4 soft top repair - dealership great but BMW corporate support stinks
Towne BMW did an excellent job replacing the hydraulic motor that operates the automatic convertible top. The problem is that the motor sits in a "well" with a drain hole that can easily get plugged. That allows the "well" to fill with water and short out the motor. $800+ for the part; $900+ for labor. Lousy design by BMW that should have been addressed by a recall. Check YouTube & internet and you'll find many examples of this problem. BMW response: sorry, but it is beyond the frame of the warranty. i.e. screw you. I know Porsche, Audi, and Mercedes Benz owners who rave about their vehicle's quality and support. I know where I'm going next. I repeat: Towne BMW did a great job and I recommend the dealership.

MO
MATTHEW O.
Williamsville, NY
BMW 740I
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2017 Category: Service
BMW service
Great wait area fast turnaround time on fix!

LO
LINDSAY O.
Orchard Park, NY
BMW 528XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2017 Category: Sales
Extremely knowledgeable, easy going, attentive salesperson.
I was looking for something very specific. My salesperson took the time to allow me to test drive a couple of options and then find me an exact match to my needs. I'm thrilled.

MW
MARK W.
Depew, NY
BMW M235I
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2017 Category: Service
Leaky left fron tire
Customer service and support from maint. advisor (Bill) was excellent. But was disappointed in long appt. lead time to get a leaky left front tire checked. Two weeks ago my wife's Toyota Rav 4 had the same issue. She called West Herr in the morning and was given a same day appt. I understand there may be underlying mechanical issues and a return visit is then required, however an express check to at least evaluate and advise is recommended. Thank-you.

EK
EDOUARD K.
East Amherst, NY
BMW 328XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
A bit expensive
Towne always does a great jo in servicing my car and treat me very well.
I was a bit shocked at the bill when I noticed the charge for replacing wiper blades. $110 including a $36 labor charge is outrageous! After pricing the blades, It was nearly triple the cost.
I usually put them on myself and will do so in the future.
Again, they do a great job but, I don't enjoy being over charged.

RR
ROBERT R.
Buffalo, NY
BMW X1
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2017 Category: Service
Let go to work
I call, and then went to the Towne for help and now al is well

MD
MINE D.
Buffalo, NY
BMW X1
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2017 Category: Sales
Great customer service
I'm a first timer at TowneBMW. From test driving to getting my car I was very happy with the warm welcome and customer service.

BW
BRIAN W.
Buffalo, NY
BMW 328XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2017 Category: Service
Towne BMW
Great/ easy setvice