Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

3605 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
98% Would Recommend
Latest Review 1 day ago

Reviews


PL
PETER A L.
Buffalo, NY
BMW 325CI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2014 Category: Service
Customer service
This is what makes Towne BMW so great. They resolved an issue in a timely, concerned manner.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/14/2014 Category: Service
Expensive
i always have had my car serviced ther. I expect to pay more that a regular garage, however , I cannot justify paying $80 for two wiper blades. I've never complained before, but I'm so peeved about it that it has clouded my previous feelings for the business.
Tom A. from Towne BMW responded on 08/19/2014

BMW no longer offers replacement inserts for wipers so you must purchase a pair of wiper blades which are expensive at $70 for the pair.Adam called you and offered a $40 credit next time you are in for service.


BW
BARB W.
West Seneca, NY
BMW BMW 325XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2014 Category: Service
burned out bulb replacement
All's well, bulb got replaced in jiffy time Friday. Art Mullen fit me in to replace the
bulb and now all is fine.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/25/2014 Category: Service
burned out bulb replacement
I tried to get a bulb put in at Southtowns on Southtowns Rd in OP but they couldn't fix it. I am returning to Clarence today to get the bulb replaced, will give review then.
Tim C., General Manager from Towne BMW responded on 07/25/2014

Barb--

Thank you.  Unfortunately, the Southtowns dealers do not have the BMW expertise of Towne BMW.   As simple as a "bulb" sounds....its German Engineering and you really have to be trained.   Looking forward to your follow up post.   Thank you.

Tim Connelly
General Manager

DD
DEBORAH D.
Lockport, NY
BMW 335I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2014 Category: Service
Very prompt and corrective service.
I was very pleased with the quick response to my dilemma. Town got me in quickly and repaired the problem at no cost to me.
Towne really is the best!!! Thank you Bill!!!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2014 Category: Service
Service and response are excellent
Everyone was courteous and helpful, but my car was not repaired, I incurred a fairly significant expense between parts and labor, and I must admit that I was disappointed. They have gotten me in quickly to "try again" however, and I am optimistic that my car will be properly repaired this time.
Tom A. from Towne BMW responded on 06/23/2014

The vehicle is here today and repaired.We replaced a broken vacuum line. I apologise for the inconvenience  Bill   Towne BMW


RE
RONALD J E.
Orchard Park, NY
BMW BMW 650IC
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2013 Category: Service
In addition to this episode,my vehicle was towed there 2 months ago.They had the car for 8 days!!!It took them that long to get a replacement battery!
Enough is enough.Something is radically wrong over there.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2013 Category: Service
They put my snow tires on but never checked the pressures in the tires!
The indicator came on the night I picked the car up.3 of the 4 tires were very low on air.I had to use a pliers to take the caps off,so I know no one checked the pressures!Very disappointed!
Tom A. from Towne BMW responded on 11/22/2013

 I apologize for the tires not being checked. Please come see me at your earliest convenience and i will replace all caps and check tire pressure..  thank you  Adam   505 2100 X5412


SC
STEVEN M C.
Hamburg, NY
BMW 128I
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2013 Category: Service
Service and professional follow-up!
Service, patience, information and sincerity!

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2013 Category: Service
The service and atten
tion....everyone seems to really listen and offer that rare comodity...SERVICE!!!
Tom A. from Towne BMW responded on 06/13/2013
Our salesmen called customer Everything is fine Did not realise 1 was the lowest score

DO
DOUGLAS O.
Shawnee, KS
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Sales
Great people at this Dealer
Completed purchase of 6th car from this dealer; great people to work with.

WB
WHITNEY B.
Buffalo, NY
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Sales
Outstanding Service
From the moment we met Dennis all the way through Finance and the BMW Genius, everyone was kind, courteous and professional. There is no pressure to buy, simply an honest and straightforward approach to selling cars.

FD
FRANKLIN D.
Orchard Park, NY
BMW M850XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Sales
Best purchase and delivery experience ever!
Thank you to Monica Fisher and her team at Towne BMW for creating the ultimate sales and delivery experience to go along with the Ultimate Driving Machine! You rock!

SL
SUNDAY L.
Clarence Center, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Sales
Customer service is second to none
Dave C and Tyler were incredibly kind and patient. It was the easiest car deal I have ever experienced.

AD
ANTHONY D.
Williamsville, NY
BMW 430XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Sales
Customer service.
Randy was terrific, knowledgeable, patient and a pleasure to work with.

RG
RUSSELL G.
North Tonawanda, NY
BMW 340XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Sales
Doug and Daniel
Doug and Daniel are rockstars

Verified Customer
S Cheek, NY
BMW 530XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Sales
Friendy and helpful people. Great product
Friendly people, happy to help you. Teamwork was definitely front and center with my visit and purchase! It was Daniel's first day and he couldn't have been more friendly or professional! Scott was helping him through the steps of my lease and showing him the process - it was a great example of team work, leadership and great service. When a great product is backed up by great service and people it can only create a recipe for success! I like the addition of the genius - Steve took me through all of the basics to get me started and shared his personal contact info with me in the event I had any questions. Another gem!


Thank you!

HS
HENRY S.
Kenmore, NY
BMW 430XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Sales
New Purchase
The staff was very helpful and professional. My salesperson, Brian T was excellent. His knowledge of the vehicle, superb. His communication skills were excellent in that he updated me on my delivery status and answered all my questions. Perfect example of what a professional salesperson should do to provide awesome customer service.

Verified Customer
Buffalo, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Sales
BMW lease
They go out of their way to make leasing a BMW easy.

AR
ARTHUR R.
South Wales, NY
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Sales
great service
Every one was friendly. Service was great

Verified Customer
Orchard Park, NY
BMW 330XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Sales
Great product and customer focus
BMWs are the best cars for handling, comfort, and quality.
TOWNE has uniformly customer oriented. They all focus on the customer’s experience from purchasing to life of the car servicing.

EZ
ELIZABETH Z.
North Tonawanda, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Sales
Purchaser
Dean was an excellent salesman!

DS
DAVID S.
North Tonawanda, NY
BMW 2 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Sales
Great Buying Experience
I called Donnie looking for a used BMW 2 series convertible. The timing worked out perfectly as he had just received one over the weekend. He was able to facilitate a competitive price and get the car prepped and out the door in the same day. This was my first experience with Towne BMW, but certainly not my last.

WP
Wes P.
Buffalo, NY
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/30/2019
OK Dealer, Lousy Car
The 2019 BMW 330i is not a good car, and is missing basic features that any car should have, let alone a luxury sedan, in 2019. The dealer misled about features the car does not have. When I discovered this deception, I brought it to the dealer's attention. Towne has not resolved anything, only "promising" to fix everything, but I have yet to receive even a phone call.

MM
MARY M.
Bowmansville, NY
BMW X4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Sales
New Car
Picked up my new BMW today. The process was very easy, and everyone I dealt with was knowledgable and friendly. THis is my 4th car from this dealership, and I will keep coming back!