Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

3605 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
98% Would Recommend
Latest Review 1 day ago

Reviews


DO
DOUGLAS O.
Shawnee, KS
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Sales
Great people at this Dealer
Completed purchase of 6th car from this dealer; great people to work with.

WB
WHITNEY B.
Buffalo, NY
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Sales
Outstanding Service
From the moment we met Dennis all the way through Finance and the BMW Genius, everyone was kind, courteous and professional. There is no pressure to buy, simply an honest and straightforward approach to selling cars.

FD
FRANKLIN D.
Orchard Park, NY
BMW M850XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Sales
Best purchase and delivery experience ever!
Thank you to Monica Fisher and her team at Towne BMW for creating the ultimate sales and delivery experience to go along with the Ultimate Driving Machine! You rock!

SL
SUNDAY L.
Clarence Center, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Sales
Customer service is second to none
Dave C and Tyler were incredibly kind and patient. It was the easiest car deal I have ever experienced.

AD
ANTHONY D.
Williamsville, NY
BMW 430XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Sales
Customer service.
Randy was terrific, knowledgeable, patient and a pleasure to work with.

RG
RUSSELL G.
North Tonawanda, NY
BMW 340XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Sales
Doug and Daniel
Doug and Daniel are rockstars

Verified Customer
S Cheek, NY
BMW 530XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Sales
Friendy and helpful people. Great product
Friendly people, happy to help you. Teamwork was definitely front and center with my visit and purchase! It was Daniel's first day and he couldn't have been more friendly or professional! Scott was helping him through the steps of my lease and showing him the process - it was a great example of team work, leadership and great service. When a great product is backed up by great service and people it can only create a recipe for success! I like the addition of the genius - Steve took me through all of the basics to get me started and shared his personal contact info with me in the event I had any questions. Another gem!


Thank you!

HS
HENRY S.
Kenmore, NY
BMW 430XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Sales
New Purchase
The staff was very helpful and professional. My salesperson, Brian T was excellent. His knowledge of the vehicle, superb. His communication skills were excellent in that he updated me on my delivery status and answered all my questions. Perfect example of what a professional salesperson should do to provide awesome customer service.

Verified Customer
Buffalo, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Sales
BMW lease
They go out of their way to make leasing a BMW easy.

AR
ARTHUR R.
South Wales, NY
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Sales
great service
Every one was friendly. Service was great

Verified Customer
Orchard Park, NY
BMW 330XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Sales
Great product and customer focus
BMWs are the best cars for handling, comfort, and quality.
TOWNE has uniformly customer oriented. They all focus on the customer’s experience from purchasing to life of the car servicing.

EZ
ELIZABETH Z.
North Tonawanda, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Sales
Purchaser
Dean was an excellent salesman!

DS
DAVID S.
North Tonawanda, NY
BMW 2 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Sales
Great Buying Experience
I called Donnie looking for a used BMW 2 series convertible. The timing worked out perfectly as he had just received one over the weekend. He was able to facilitate a competitive price and get the car prepped and out the door in the same day. This was my first experience with Towne BMW, but certainly not my last.

WP
Wes P.
Buffalo, NY
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/30/2019
OK Dealer, Lousy Car
The 2019 BMW 330i is not a good car, and is missing basic features that any car should have, let alone a luxury sedan, in 2019. The dealer misled about features the car does not have. When I discovered this deception, I brought it to the dealer's attention. Towne has not resolved anything, only "promising" to fix everything, but I have yet to receive even a phone call.

MM
MARY M.
Bowmansville, NY
BMW X4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Sales
New Car
Picked up my new BMW today. The process was very easy, and everyone I dealt with was knowledgable and friendly. THis is my 4th car from this dealership, and I will keep coming back!

MO
MICHAEL O.
East Amherst, NY
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Sales
Car buying
Dave Cochi goes beyond great service! He is so knowledgeable and honest that dealing with him makes it feel anything but buying a car which I believe most people do not look forward to!

MS
MICHAEL S.
Burt, NY
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2019 Category: Sales
Good people
Polite, courteous professionals. Thanks to Jerry

Verified Customer
East Amherst, NY
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Sales
Great purchase experience! Great CPO vehicle!
Has a wonderful experience purchasing a 2017 540i CPO! Monica was fantastic as was Dan Singer!

PL
PAUL L.
Alden, NY
BMW 430XI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Sales
Great experience
Rich Singer, as he always has done, is timely with an appointment, always has a smile and greets me in a manner that makes me feel appreciated. Rich takes the time to answer any questions I have and provides a service that is first class. Buying or leasing a new car has always been a great experience when dealing with Rich. I have been driving a BMW since 2001 and have never been unhappy with the service I have received.

Verified Customer
Cheektowaga, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Sales
service
they do a great job