Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

631 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
99% Would Recommend
Latest Review 2 days ago

Reviews


GK
Geno K.
Massachusetts
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2017 Category: Service
Geno said his experience at this business was good but he is not sure about what they did to resolve any initial dissatisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/08/2017 Category: Service
Geno said he was not completely satisfied with the overall experience because there were some follow up issues.
This review was collected via phone interview by Customer Research Inc.
Chris K. from Duxbury Motorworks responded on 02/16/2017

Geno-

As always we are comitted to putting forth our best efforts in everything we do. Your vehicle had a number of issues and we appreciate your faith in us as we tackled them. I certainly share your frustration when the desired goals aren't achieved as quickly as we might hope.


TS
Trudy S.
Marshfield, MA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2016
Review
I am very happy

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/06/2016
Chris
Nice easy going man comfortable sofa and no Television
Chris K., Owner from Duxbury Motorworks responded on 03/07/2016

Hello Trudy,

As always, it's nice to be appreciated for what we do and offer. I think (hope?) you meant to score a "5" as opposed to a "1". Please call me if there are any issues I may not be aware of.

Thanks,
Chris


KL
KAREN L.
Marshfield, MA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2015
Reacted too quickly...........
I am sorry I did not contact you directly, as that probably would have been a better way of expressing my frustration. Chris is great and I have never had a problem with him personally. I just have a lot going on right now and spending money that was not needed just set me off. Chris has agreed to a refund and I would consider returning as this has been handle in a professional manner.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/03/2015
Not coming back!!!
I brought my jeep in for a check engine light. They replaced the coil and sent me on my way. Next day I drive it the light came back on. I bring it back in (losing pay for going in late to work) only to be told that the coil was not the problem after all. Brought it to the dealership- it was a spark plug!!! Very expensive spark plug!! Thanks!!
Chris K., Owner from Duxbury Motorworks responded on 12/04/2015

Karen-

Very sorry our diagnosis was not correct. As always, good customer relationships are more important than profit.  Please call us so we can credit this repair attempt back to you. Either stop in, or call. Though not often, we have made mistakes but have always done the right thing by our customers.


CW
CINDY W.
Duxbury, MA
Lexus SC 430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018
Communication
Great communication and print out of exactly what was done to my vehicle

CW
CHRISTINE W.
Duxbury, MA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Duxbury Motorworks is the best! Service is on time, quality, reasonable cost
I dropped my Jeep off, I was driven home.
Called me when they were done. Gave me a ride back.
Changed my oil, brake pads, , and got my sticker, and other miscellaneous work.
I was extremely pleased with the service I received.I would highly recommend them!
The price was very reasonable. Very polite employees also.
Chris K. from Duxbury Motorworks responded on 09/19/2018

We appreciate your feedback and look forward to seeing you and servicing your vehicle in the future.


VM
Vida M.
Duxbury, MA
Kia Rondo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Vida said that she recommends this business for service often.
This review was collected via phone interview by Customer Research Inc.

WM
William M.
White Horse Beach, MA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
William said the staff was very prompt, pleasant, efficient, and he had no problems at all.
This review was collected via phone interview by Customer Research Inc.

PD
Peter D.
Duxbury, MA
Mercedes-Benz E350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2018 Category: Service
Peter said the business is good.
This review was collected via phone interview by Customer Research Inc.

AB
Al B.
Marshfield, MA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Al said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Marshfield, MA
Buick Lucerne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Spoke with John. He said they never have to wait.. When they tell him they are going to do something, it is done.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Marshfield, MA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
solid customer service
chris and crew are professionals. the estimates are always very close and they finish when they say they will finish.

EM
Edward M.
Rockland, MA
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Edward said the business helped him out with everything and he will be returning for service.
This review was collected via phone interview by Customer Research Inc.

EO
Emily O.
Duxbury, MA
Subaru Legacy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Spoke with Joann. She said everyone was very responsive and the mechanic explained everything clearly.
This review was collected via phone interview by Customer Research Inc.

LP
Lisa P.
Duxbury, MA
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Lisa said this business did what she asked them to do and provided her recommendations without up selling. They stood by their service and their pricing is very fair.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Plymouth, MA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Dan said the mechanic did a great job from speed to cost.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Duxbury, MA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Thanks
Very accommodating. I called and was able to get tire looked at and fixed within an hour.

JA
JOHN A.
Duxbury, MA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
good service, fair price
very helpful onshort notice

MC
MAUREEN C.
Marshfield, MA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Honest and Excellent service
It has been so comforting to finally find a business that is honest and knowledgeable. I highly recommend this place!

NV
Nicholas V.
Marshfield, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Nicholas said this business had friendly and speedy service. The staff did a great job.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
Marshfield, MA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Michael said the staff provided excellent customer service for a great price.
This review was collected via phone interview by Customer Research Inc.