ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
99% Would Recommend
Latest Review about 19 hours ago
Geno K. ReScore Review on 02/18/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Geno said his experience at this business was good but he is not sure about what they did to resolve any initial dissatisfaction.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 02/06/2017
Review Created: 02/08/2017
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Geno said he was not completely satisfied with the overall experience because there were some follow up issues.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 02/06/2017
Review Created: 02/08/2017
This review was collected via phone interview by Customer Research Inc.
Chris K. at Duxbury Motorworks responded on 02/16/2017

Geno-

As always we are comitted to putting forth our best efforts in everything we do. Your vehicle had a number of issues and we appreciate your faith in us as we tackled them. I certainly share your frustration when the desired goals aren't achieved as quickly as we might hope.

Trudy S. ReScore Review on 03/07/2016
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
I am very happy
Vehicle: Toyota Prius
Service Date: 03/04/2016
Review Created: 03/06/2016 03:12 PM

Overall Rating 1/5rating 1rating 1rating 1rating 1
"Chris "
Nice easy going man comfortable sofa and no Television
Vehicle: Toyota Prius
Service Date: 03/04/2016
Review Created: 03/06/2016 03:12 PM
Chris K., Owner at Duxbury Motorworks responded on 03/07/2016

Hello Trudy,

As always, it's nice to be appreciated for what we do and offer. I think (hope?) you meant to score a "5" as opposed to a "1". Please call me if there are any issues I may not be aware of.

Thanks,
Chris

KAREN L. ReScore Review on 12/08/2015
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reacted too quickly..........."
I am sorry I did not contact you directly, as that probably would have been a better way of expressing my frustration. Chris is great and I have never had a problem with him personally. I just have a lot going on right now and spending money that was not needed just set me off. Chris has agreed to a refund and I would consider returning as this has been handle in a professional manner.
Vehicle: Jeep Liberty
Service Date: 11/28/2015
Review Created: 12/03/2015 03:33 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not coming back!!!"
I brought my jeep in for a check engine light. They replaced the coil and sent me on my way. Next day I drive it the light came back on. I bring it back in (losing pay for going in late to work) only to be told that the coil was not the problem after all. Brought it to the dealership- it was a spark plug!!! Very expensive spark plug!! Thanks!!
Vehicle: Jeep Liberty
Service Date: 11/28/2015
Review Created: 12/03/2015 03:33 PM
Chris K., Owner at Duxbury Motorworks responded on 12/04/2015

Karen-

Very sorry our diagnosis was not correct. As always, good customer relationships are more important than profit.  Please call us so we can credit this repair attempt back to you. Either stop in, or call. Though not often, we have made mistakes but have always done the right thing by our customers.

Valued Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"knowledgeable, friendly and great pricing"
the staff is helpful without overselling. highly recommend
Vehicle: Subaru Forester
Service Date: 04/13/2018
Review Created: 04/18/2018 07:30 AM
CHRISTINE W. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service, polite, honest, accommodating! "
I would highly recommend Duxbury Motorworks! My automobile runs as if it was brand new!
Vehicle: Jeep Liberty
Service Date: 04/12/2018
Review Created: 04/14/2018 05:47 AM
ED M. on 04/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Annoying TPMS light gone"
Oil, Filter changed and also replaced two TPM sensors that have been annoying me for months with that stupid Yellow light on the dash.

Finally some relief.

Thanks Duxbury Motorworks!
Vehicle: Toyota Tacoma
Service Date: 04/07/2018
Review Created: 04/08/2018 10:55 AM
Nicholas V. on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nicholas said this business has everything he wants in a facility.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/06/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
JAMIE R. on 04/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
The guys do a great job.
Vehicle: Honda Accord Sdn
Service Date: 03/31/2018
Review Created: 04/02/2018 06:03 AM
MICHAEL M. on 03/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"close to my home, great place , took me right away, going to be back for the repairs that it needs,very honest place,very happy"
very happy with the way i was treated, i have use them before,
Vehicle: Lincoln Town Car
Service Date: 03/28/2018
Review Created: 03/30/2018 06:43 PM
gary P. on 03/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gary said Chris and the staff do excellent work, and in a timely manner. They recommend what is needed but are honest as to how soon.
Vehicle: Honda CR-V
Category: Service
Service Date: 03/24/2018
Review Created: 03/30/2018
This review was collected via phone interview by Customer Research Inc.
NEIDE T. on 03/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great price,"
A + services!
Vehicle: Jeep Liberty
Service Date: 03/16/2018
Review Created: 03/23/2018 08:19 PM
Joe C. on 03/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joe said he's been going to this business for awhile. They treat him and his family well. He's had positive experiences.
Vehicle: Toyota Camry
Category: Service
Service Date: 02/28/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
Jeff L. on 03/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jeff said the service the business provided was more expensive than he expected.
Category: Service
Service Date: 03/12/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
Mike F. on 03/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mike said the employees were very helpful. Chris was excellent to work with.
Vehicle: Ford Cutaway
Category: Service
Service Date: 02/26/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
Gary D. on 03/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gary said Chris was very personable, friendly, and helpful. Chris helped him out big time.
Vehicle: Ford Pickup
Category: Service
Service Date: 03/12/2018
Review Created: 03/14/2018
This review was collected via phone interview by Customer Research Inc.
Dan S. on 02/28/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dan said this business delivered what they promised. They did a good job and he was happy.
Vehicle: Nissan Murano
Category: Service
Service Date: 02/24/2018
Review Created: 02/28/2018
This review was collected via phone interview by Customer Research Inc.
Teri R. on 02/28/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Teri said the staff did a pretty good job servicing his vehicle. He appreciated that they did the right thing, and didn't try to fix something that didn't need to be done.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 02/26/2018
Review Created: 02/28/2018
This review was collected via phone interview by Customer Research Inc.
JACK H. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service that you can depend on, never any surprises"
They provide the service without all the drama of the dealerships.
Vehicle: Lexus RX 350
Service Date: 02/09/2018
Review Created: 02/12/2018 04:00 AM
Mark H. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mark said the staff was very helpful and great. They're a quality repair facility and he can trust them. However, it was the most expensive oil change he's had.
Vehicle: Land Rover LR4
Category: Service
Service Date: 02/10/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Lisa P. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lisa said the business is knowledgeable, fair and honest.
Vehicle: Dodge Pickup
Category: Service
Service Date: 02/07/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
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