Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

649 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
99% Would Recommend
Latest Review 3 days ago

Reviews


GK
Geno K.
Massachusetts
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2017 Category: Service
Geno said his experience at this business was good but he is not sure about what they did to resolve any initial dissatisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/08/2017 Category: Service
Geno said he was not completely satisfied with the overall experience because there were some follow up issues.
This review was collected via phone interview by Customer Research Inc.
Chris K., owner from Duxbury Motorworks responded on 02/16/2017

Geno-

As always we are comitted to putting forth our best efforts in everything we do. Your vehicle had a number of issues and we appreciate your faith in us as we tackled them. I certainly share your frustration when the desired goals aren't achieved as quickly as we might hope.


TS
Trudy S.
Marshfield, MA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2016
Review
I am very happy

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/06/2016
Chris
Nice easy going man comfortable sofa and no Television
Chris K., Owner from Duxbury Motorworks responded on 03/07/2016

Hello Trudy,

As always, it's nice to be appreciated for what we do and offer. I think (hope?) you meant to score a "5" as opposed to a "1". Please call me if there are any issues I may not be aware of.

Thanks,
Chris


KL
KAREN L.
Marshfield, MA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2015
Reacted too quickly...........
I am sorry I did not contact you directly, as that probably would have been a better way of expressing my frustration. Chris is great and I have never had a problem with him personally. I just have a lot going on right now and spending money that was not needed just set me off. Chris has agreed to a refund and I would consider returning as this has been handle in a professional manner.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/03/2015
Not coming back!!!
I brought my jeep in for a check engine light. They replaced the coil and sent me on my way. Next day I drive it the light came back on. I bring it back in (losing pay for going in late to work) only to be told that the coil was not the problem after all. Brought it to the dealership- it was a spark plug!!! Very expensive spark plug!! Thanks!!
Chris K., Owner from Duxbury Motorworks responded on 12/04/2015

Karen-

Very sorry our diagnosis was not correct. As always, good customer relationships are more important than profit.  Please call us so we can credit this repair attempt back to you. Either stop in, or call. Though not often, we have made mistakes but have always done the right thing by our customers.


EM
ED M.
Green Harbor, MA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Oil and filter
Oil and filter change today. Very quick!

EL
Ellen L.
Green Harbor, MA
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Ellen said she would recommend this business for service, and she likes Chris very much.
This review was collected via phone interview by Customer Research Inc.

KM
KEN M.
Marshfield, MA
Pontiac Firebird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
chris
chris is great

GR
Gary R.
Plymouth, MA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Gary said the business provides good, fast and prompt service. The staff are quick and friendly.
This review was collected via phone interview by Customer Research Inc.

DB
DAVID B.
Marshfield, MA
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Fine
Great staff low key

BM
BOB M.
Marshfield, MA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Great service!
We recently had our Jeep and Ford pick up serviced with Chris and his staff. The work was excellent, and we were kept in the loop on progress and future needs throughout!

DB
Dave B.
Marshfield, MA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Dave said the employees communicated well. They went above and beyond. Chris provided very prompt service. He explained the work. He completed service quickly. He provided great work.
This review was collected via phone interview by Customer Research Inc.

GC
GREG C.
Marshfield, MA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
So trustworthy, efficient, and economical!
Chris and team are always honest, prudent, and timely. We feel so lucky to have their service for our vehicles. It is comforting to have a mechanic we can trust and depend on no matter what arises.

TM
TREVOR M.
Duxbury, MA
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Great job as usual!
As usual, they did a great job.

CR
Charles R.
Marshfield, MA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Charles said this facility is great, the people are nice, very polite, honest, very helpful and he likes dealing with them.
This review was collected via phone interview by Customer Research Inc.

TS
TOM S.
Duxbury, MA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
needed assessment pronto and they accomodated. also loaned me a car for zip which i really needed.
great!

V
Valued Customer
Bridgewater, MA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
great service
Always a pleasure working with everyone at Duxbury Motorworks. The mechanics are professional and they will not sell you a service that isn't needed but will advise on matters that need immediate attention. Will continue to bring our fleet of 20 vehicles here.

TC
Tim C.
Duxbury, MA
Lexus IS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Tim said business is personable. He appreciates their follow-up, and that they know their business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Duxbury, MA
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Great people and service
The staff at Duxbury Motorworks is really what makes this place a hidden gem. Always friendly and customer oriented. I have not experienced issues when using their services so they are the first place I go to when my car is in need of service.

Verified Customer
Duxbury, MA
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/22/2018
Multiple repairs quote
Your quote for the repairs was 49% (about $1,000) higher than a reputable alternative a short drive away.
Chris K., owner from Duxbury Motorworks responded on 11/07/2018

DN,

I can appreciate your frustration and confusion with automotive repairs. At Duxbury Motorworks we find communication to be the key. I wish you had brought your question to us about the possible differences in estimates. Let me try to clarify. First, we do not for a moment want to be the "cheapest " shop. We do work to be the best .We have seen many instances where the "cheap"repair on a vehicle then brought in to our shop, did not serve the owner well. All parts are not the same, and attention to detail is not as common as it should be. We use quality parts, employ great techs, and back it all up with a 3yr/36k warranty. Not the typical "cheap"shop 1yr/12k. I would hope that you could re-score your response based on the rapid accomodation in getting your vehicle looked at(same day as your call), and the other factors that make our shop the 1st choice for so many others who appreciate the quality we offer.

Chris

EO
EMILY O.
Duxbury, MA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Professional and prompt service. Customer focused.
I was very pleased with the service and would highly recommend Duxbury Motorworks to all.
Chris K., owner from Duxbury Motorworks responded on 10/15/2018

Thank you Emily for the 5 stars!  All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative'.  Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.


PW
Penelope W.
Duxbury, MA
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Pennelope said they did not diagnose the last remaining problem correctly and had to order more parts to complete the work needed to be done. Chris has a good spirit and always shuttles her to and from.
This review was collected via phone interview by Customer Research Inc.