Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

619 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
99% Would Recommend
Latest Review 6 days ago

Reviews


GK
Geno K.
Massachusetts
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2017 Category: Service
Geno said his experience at this business was good but he is not sure about what they did to resolve any initial dissatisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/08/2017 Category: Service
Geno said he was not completely satisfied with the overall experience because there were some follow up issues.
This review was collected via phone interview by Customer Research Inc.
Chris K. from Duxbury Motorworks responded on 02/16/2017

Geno-

As always we are comitted to putting forth our best efforts in everything we do. Your vehicle had a number of issues and we appreciate your faith in us as we tackled them. I certainly share your frustration when the desired goals aren't achieved as quickly as we might hope.


TS
Trudy S.
Marshfield, MA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2016
Review
I am very happy

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/06/2016
Chris
Nice easy going man comfortable sofa and no Television
Chris K., Owner from Duxbury Motorworks responded on 03/07/2016

Hello Trudy,

As always, it's nice to be appreciated for what we do and offer. I think (hope?) you meant to score a "5" as opposed to a "1". Please call me if there are any issues I may not be aware of.

Thanks,
Chris


KL
KAREN L.
Marshfield, MA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2015
Reacted too quickly...........
I am sorry I did not contact you directly, as that probably would have been a better way of expressing my frustration. Chris is great and I have never had a problem with him personally. I just have a lot going on right now and spending money that was not needed just set me off. Chris has agreed to a refund and I would consider returning as this has been handle in a professional manner.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/03/2015
Not coming back!!!
I brought my jeep in for a check engine light. They replaced the coil and sent me on my way. Next day I drive it the light came back on. I bring it back in (losing pay for going in late to work) only to be told that the coil was not the problem after all. Brought it to the dealership- it was a spark plug!!! Very expensive spark plug!! Thanks!!
Chris K., Owner from Duxbury Motorworks responded on 12/04/2015

Karen-

Very sorry our diagnosis was not correct. As always, good customer relationships are more important than profit.  Please call us so we can credit this repair attempt back to you. Either stop in, or call. Though not often, we have made mistakes but have always done the right thing by our customers.


Verified Customer
Duxbury, MA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Thanks
Very accommodating. I called and was able to get tire looked at and fixed within an hour.

JA
JOHN A.
Duxbury, MA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
good service, fair price
very helpful onshort notice

MC
MAUREEN C.
Marshfield, MA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Honest and Excellent service
It has been so comforting to finally find a business that is honest and knowledgeable. I highly recommend this place!

NV
Nicholas V.
Marshfield, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Nicholas said this business had friendly and speedy service. The staff did a great job.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
Marshfield, MA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Michael said the staff provided excellent customer service for a great price.
This review was collected via phone interview by Customer Research Inc.

DO
Dave O.
Marshfield, MA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Dave said he was satisfied with the work and with the cost.
This review was collected via phone interview by Customer Research Inc.

TM
TREVOR M.
Duxbury, MA
Chevrolet Sonic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Routine work
There work is top notch, as normal!

KC
Kristen C.
Marshfield, MA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Kristen said that the facility was easy to deal with. They researched a problem for her and gave her options.
This review was collected via phone interview by Customer Research Inc.

RP
Rebeca P.
Taunton, MA
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Spoke with David. He said the work was fantastic, the service was quick and he was given options for service.
This review was collected via phone interview by Customer Research Inc.

AD
Aine D.
Duxbury, MA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Aine said the employees had good communication. They were speedy. They made her experience easy, and their work was well done.
This review was collected via phone interview by Customer Research Inc.

KD
Kyle D.
Duxbury, MA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Kyle said the business did a great job, they got her right in, they were very professional and the prices were reasonable.
This review was collected via phone interview by Customer Research Inc.

JG
JEFFREY G.
Plympton, MA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Friendly
Good service, good pricing, competitive, good completion. On time!

RN
Robert N.
Hudson, OH
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Robert said his overall experience has always been good. He wishes them luck on their new location.
This review was collected via phone interview by Customer Research Inc.

EB
Elaine B.
Duxbury, MA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Elaine said everything was great. The staff fixed her air conditioner in a timely fashion and she worked with a very pleasant group of men who were very nice.
This review was collected via phone interview by Customer Research Inc.

CW
Cindy W.
Duxbury, MA
Lexus SC 430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Cindy said Charlie was accommodating, timely, and provided good, quality work.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
Bridgewater, MA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
knowledgeable, friendly and great pricing
the staff is helpful without overselling. highly recommend

KK
Kathy K.
Duxbury, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Kathy said the staff did great work. She was very happy with the results when the service was over.
This review was collected via phone interview by Customer Research Inc.