ReScore Reviews™ (3)
As always we are comitted to putting forth our best efforts in everything we do. Your vehicle had a number of issues and we appreciate your faith in us as we tackled them. I certainly share your frustration when the desired goals aren't achieved as quickly as we might hope.
As always, it's nice to be appreciated for what we do and offer. I think (hope?) you meant to score a "5" as opposed to a "1". Please call me if there are any issues I may not be aware of.
Very sorry our diagnosis was not correct. As always, good customer relationships are more important than profit. Please call us so we can credit this repair attempt back to you. Either stop in, or call. Though not often, we have made mistakes but have always done the right thing by our customers.
I can appreciate your frustration and confusion with automotive repairs. At Duxbury Motorworks we find communication to be the key. I wish you had brought your question to us about the possible differences in estimates. Let me try to clarify. First, we do not for a moment want to be the "cheapest " shop. We do work to be the best .We have seen many instances where the "cheap"repair on a vehicle then brought in to our shop, did not serve the owner well. All parts are not the same, and attention to detail is not as common as it should be. We use quality parts, employ great techs, and back it all up with a 3yr/36k warranty. Not the typical "cheap"shop 1yr/12k. I would hope that you could re-score your response based on the rapid accomodation in getting your vehicle looked at(same day as your call), and the other factors that make our shop the 1st choice for so many others who appreciate the quality we offer.
Thank you Emily for the 5 stars! All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative'. Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.