Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

648 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
99% Would Recommend
Latest Review 6 days ago

Reviews


Verified Customer
Duxbury, MA
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/22/2018
Multiple repairs quote
Your quote for the repairs was 49% (about $1,000) higher than a reputable alternative a short drive away.
Chris K., owner from Duxbury Motorworks responded on 11/07/2018

DN,

I can appreciate your frustration and confusion with automotive repairs. At Duxbury Motorworks we find communication to be the key. I wish you had brought your question to us about the possible differences in estimates. Let me try to clarify. First, we do not for a moment want to be the "cheapest " shop. We do work to be the best .We have seen many instances where the "cheap"repair on a vehicle then brought in to our shop, did not serve the owner well. All parts are not the same, and attention to detail is not as common as it should be. We use quality parts, employ great techs, and back it all up with a 3yr/36k warranty. Not the typical "cheap"shop 1yr/12k. I would hope that you could re-score your response based on the rapid accomodation in getting your vehicle looked at(same day as your call), and the other factors that make our shop the 1st choice for so many others who appreciate the quality we offer.

Chris

JG
Jeffrey G.
Marshfield, MA
Mercedes-Benz E320
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2016 Category: Service
Jeffrey said he dropped a tire off at this business to have them reseal it, it's almost been 4 weeks, and he hasn't received the tire back or a phone call updating him on what's going on.
This review was collected via phone interview by Customer Research Inc.
Chris K., Owner from Duxbury Motorworks responded on 04/27/2016

Jeffery-

It was discussed you were to come back for the tire. Your Phone goes straight to message, which I would imagine you are not listening to. Please consider the long history we have with you, and whether your currrent scoring fairly reflects our service. Also, answer your phone.


TS
Trudy S.
Marshfield, MA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2016
Review
I am very happy

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/06/2016
Chris
Nice easy going man comfortable sofa and no Television
Chris K., Owner from Duxbury Motorworks responded on 03/07/2016

Hello Trudy,

As always, it's nice to be appreciated for what we do and offer. I think (hope?) you meant to score a "5" as opposed to a "1". Please call me if there are any issues I may not be aware of.

Thanks,
Chris


MT
MICHAEL T.
Marshfield, MA
Chrysler Town & Country
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2015
Late on Saturday appointment, repeatedly missed times
Owner took my appointment for oil change, it was not in the book when I arrived there. Left car for 2 hours, still not ready when promised. Had to wait another hour and a half which made me late for my child's sporting event. This was just an oil change, I could imagine what other services take and when a mistake is recognized like the original appointment mistake an effort should be made to reconcile quickly which still didn't happen.
Chris K., Owner from Duxbury Motorworks responded on 12/23/2015

Michael,

I very much apologize if things did not go smoothly for you during your last visit. As I understand it, you arrived to drop your vehicle off for several hours for a basic service, with a pick up time between 12 and 2pm. Frequently, when a vehicle is going to be dropped off for a basic service, it does not get entered to the schedule, it just is done by your desired time. When you called at 12:30 you were advised they were chasing other issues on your vehicle, potentially serious steering and fluid leaks, and would be ready by 1pm. You arrived, and were on the road by 1:10. I've tried to contact you directly, please feel free to call me. I would appreciate you re-evaluating your survey responces, reflecting the service we have always provided for both you and your vehicles.


KL
KAREN L.
Marshfield, MA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2015
Reacted too quickly...........
I am sorry I did not contact you directly, as that probably would have been a better way of expressing my frustration. Chris is great and I have never had a problem with him personally. I just have a lot going on right now and spending money that was not needed just set me off. Chris has agreed to a refund and I would consider returning as this has been handle in a professional manner.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/03/2015
Not coming back!!!
I brought my jeep in for a check engine light. They replaced the coil and sent me on my way. Next day I drive it the light came back on. I bring it back in (losing pay for going in late to work) only to be told that the coil was not the problem after all. Brought it to the dealership- it was a spark plug!!! Very expensive spark plug!! Thanks!!
Chris K., Owner from Duxbury Motorworks responded on 12/04/2015

Karen-

Very sorry our diagnosis was not correct. As always, good customer relationships are more important than profit.  Please call us so we can credit this repair attempt back to you. Either stop in, or call. Though not often, we have made mistakes but have always done the right thing by our customers.


BE
BOB E.
Marshfield, MA
Honda Pilot
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/25/2013
suggested work not done properly
car went in for wheel bearing replacement and was told ABS speed sensor needed to be replaced also even though no warning light indicated it. Agreed to the service but as soon as I left shop after work completed ABS warning light came on. Service manager said will need to bring car back and check other sensors. Not sure if first sensor needed to be replaced at all and if it was even replaced properly. This after an incident with another vehicle.
Chris K., Owner from Duxbury Motorworks responded on 08/26/2013

Mr. Edwards, Chris (the owner) is aware of the issue with your vehicle, and encourages bringing the vehicle back to us so that we may fix this for you. As always, customer service is our highest priority, and we would like to make this right for you.


CH
Chris H.
Duxbury, MA
Volkswagen Touareg 2
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/18/2018 Category: Service
Chris said he was not informed of the charges before the work was performed. He has recommended this business in the past.
This review was collected via phone interview by Customer Research Inc.

GK
Geno K.
Massachusetts
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2017 Category: Service
Geno said his experience at this business was good but he is not sure about what they did to resolve any initial dissatisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/08/2017 Category: Service
Geno said he was not completely satisfied with the overall experience because there were some follow up issues.
This review was collected via phone interview by Customer Research Inc.
Chris K., owner from Duxbury Motorworks responded on 02/16/2017

Geno-

As always we are comitted to putting forth our best efforts in everything we do. Your vehicle had a number of issues and we appreciate your faith in us as we tackled them. I certainly share your frustration when the desired goals aren't achieved as quickly as we might hope.


JT
Jay T.
Duxbury, MA
Pontiac Grand Am
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/29/2016
So, so
I was disappointed in recent service as they over promised and under performed. We were on a tight schedule and despite assurances that the car would be completed on time, it was 3 and a half hours late. This caused a major scheduling hassle for us. Just be realistic in your promises. If you don't think it is possible then don't set a false expectation.
Chris K., Owner from Duxbury Motorworks responded on 07/30/2016

Jay,

I am truly sorry that this visit did not measure up to your past experiences with us. To say that the work on your vehicle was labor intensive is an understatement, and we truly apologize for any dissruption to your schedule. Please remember, we do have loaner vehicles available, which I think you were offered, to take some of the hassle out of dropping a vehicle off for service. I would hope that you could reflect on your scoring, and shed a more favorable responce taking into account our history together, and the total commitment we pursue in regards to customer satisfaction.


LV
Leandro V.
Scituate, MA
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2015 Category: Service
Leandro said this business was good.
This review was collected via phone interview by Customer Research Inc.
Chris K., owner from Duxbury Motorworks responded on 05/27/2015

Leandro,

I am puzzled by your rating of my business at a "3", instead of "5". You have indicated that you would reccomend our services, and indeed we have always been responsive to your automotive needs, providing prompt service at reasonable prices. Would you please reconsider your scoring, and adjust it to reflect what I believe you really intend it to? These scores are very important to any business, as an owner of one I know you are aware of this. Thanks for your consideration of this.


GK
Geno K.
Duxbury, MA
GMC Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/19/2014 Category: Service
Geno said there were major issues with his vehicle but it was due to manufacturer error. He is satisfied overall with the business.
This review was collected via phone interview by Customer Research Inc.
Chris K., owner from Duxbury Motorworks responded on 11/30/2014

Geno,

I can appreciate the frustration of having your vehicle tied up longer than anticipated. And, as you note the problem was with a part and its manufacturer. We did everything possible to rectify the situation, and I know that you are aware of that. But by scoring us less than 5 star in your rating you are damaging our reputation which if you review other responces by our customers, is very solid. We work hard on that. Every opinion is important. If we truly performed poorly in the work we did, than I would understand your scoring and support it. But I think you are holding us accountable, unfairly, for that which we had no control over. I would ask you to evaluate us in terms of the service we delivered-pricing,communication, etc. Won't you please reconsider and provide feedback that directly reflects on Duxbury Motorworks?


PJ
Patrick J.
Duxbury, MA
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/16/2013 Category: Service
Patrick said he had to bring his vehicle back because there was oil smeared under his vehicle and they cleaned it up.
This review was collected via phone interview by Customer Research Inc.

PW
Penelope W.
Duxbury, MA
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Pennelope said they did not diagnose the last remaining problem correctly and had to order more parts to complete the work needed to be done. Chris has a good spirit and always shuttles her to and from.
This review was collected via phone interview by Customer Research Inc.

VL
Virginia L.
Marshfield, MA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Virginia said she was disappointed they didn't tell her there was a fee for installing a breathalyzer.
This review was collected via phone interview by Customer Research Inc.
Chris K., owner from Duxbury Motorworks responded on 10/15/2018

Hi Virginia - the installation fee should have been disclosed to you by the company (that supplied the unit) upon scheduling your appointment with us.  My apologies for the misunderstanding.


VM
Vida M.
Duxbury, MA
Kia Rondo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Vida said that she recommends this business for service often.
This review was collected via phone interview by Customer Research Inc.
Chris K., owner from Duxbury Motorworks responded on 10/15/2018

Thank you Vida for the great review.  All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative'.  Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.


PD
Peter D.
Duxbury, MA
Mercedes-Benz E350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2018 Category: Service
Peter said the business is good.
This review was collected via phone interview by Customer Research Inc.

EM
Edward M.
Rockland, MA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Edward said the business helped him out with everything and he will be returning for service.
This review was collected via phone interview by Customer Research Inc.

EO
Emily O.
Duxbury, MA
Subaru Legacy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Spoke with Joann. She said everyone was very responsive and the mechanic explained everything clearly.
This review was collected via phone interview by Customer Research Inc.

JL
Jeff L.
Duxbury, MA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2018 Category: Service
Jeff said the service the business provided was more expensive than he expected.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Green Harbor, MA
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017 Category: Service
John said the service was good.
This review was collected via phone interview by Customer Research Inc.