Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

634 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
99% Would Recommend
Latest Review 12 days ago

Reviews


DB
DARRYL B.
Duxbury, MA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2016
Fast & Thorough
Thanks for the great service, and comprehensive review of my 2006 Jeep Wrangler, appreciate the detail.

JG
Jeffrey G.
Marshfield, MA
Mercedes-Benz E320
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2016 Category: Service
Jeffrey said he dropped a tire off at this business to have them reseal it, it's almost been 4 weeks, and he hasn't received the tire back or a phone call updating him on what's going on.
This review was collected via phone interview by Customer Research Inc.
Chris K., Owner from Duxbury Motorworks responded on 04/27/2016

Jeffery-

It was discussed you were to come back for the tire. Your Phone goes straight to message, which I would imagine you are not listening to. Please consider the long history we have with you, and whether your currrent scoring fairly reflects our service. Also, answer your phone.


MT
MICHAEL T.
Marshfield, MA
Chrysler Town & Country
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2015
Late on Saturday appointment, repeatedly missed times
Owner took my appointment for oil change, it was not in the book when I arrived there. Left car for 2 hours, still not ready when promised. Had to wait another hour and a half which made me late for my child's sporting event. This was just an oil change, I could imagine what other services take and when a mistake is recognized like the original appointment mistake an effort should be made to reconcile quickly which still didn't happen.
Chris K., Owner from Duxbury Motorworks responded on 12/23/2015

Michael,

I very much apologize if things did not go smoothly for you during your last visit. As I understand it, you arrived to drop your vehicle off for several hours for a basic service, with a pick up time between 12 and 2pm. Frequently, when a vehicle is going to be dropped off for a basic service, it does not get entered to the schedule, it just is done by your desired time. When you called at 12:30 you were advised they were chasing other issues on your vehicle, potentially serious steering and fluid leaks, and would be ready by 1pm. You arrived, and were on the road by 1:10. I've tried to contact you directly, please feel free to call me. I would appreciate you re-evaluating your survey responces, reflecting the service we have always provided for both you and your vehicles.


KL
KAREN L.
Marshfield, MA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2015
Reacted too quickly...........
I am sorry I did not contact you directly, as that probably would have been a better way of expressing my frustration. Chris is great and I have never had a problem with him personally. I just have a lot going on right now and spending money that was not needed just set me off. Chris has agreed to a refund and I would consider returning as this has been handle in a professional manner.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/03/2015
Not coming back!!!
I brought my jeep in for a check engine light. They replaced the coil and sent me on my way. Next day I drive it the light came back on. I bring it back in (losing pay for going in late to work) only to be told that the coil was not the problem after all. Brought it to the dealership- it was a spark plug!!! Very expensive spark plug!! Thanks!!
Chris K., Owner from Duxbury Motorworks responded on 12/04/2015

Karen-

Very sorry our diagnosis was not correct. As always, good customer relationships are more important than profit.  Please call us so we can credit this repair attempt back to you. Either stop in, or call. Though not often, we have made mistakes but have always done the right thing by our customers.


BE
BOB E.
Marshfield, MA
Honda Pilot
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/25/2013
suggested work not done properly
car went in for wheel bearing replacement and was told ABS speed sensor needed to be replaced also even though no warning light indicated it. Agreed to the service but as soon as I left shop after work completed ABS warning light came on. Service manager said will need to bring car back and check other sensors. Not sure if first sensor needed to be replaced at all and if it was even replaced properly. This after an incident with another vehicle.
Chris K., Owner from Duxbury Motorworks responded on 08/26/2013

Mr. Edwards, Chris (the owner) is aware of the issue with your vehicle, and encourages bringing the vehicle back to us so that we may fix this for you. As always, customer service is our highest priority, and we would like to make this right for you.


EO
EMILY O.
Duxbury, MA
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Professional and prompt service. Customer focused.
I was very pleased with the service and would highly recommend Duxbury Motorworks to all.
Chris K. from Duxbury Motorworks responded on 10/15/2018

Thank you Emily for the 5 stars!  All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative'.  Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.


PW
Penelope W.
Duxbury, MA
MINI Cooper Hardtop
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Pennelope said they did not diagnose the last remaining problem correctly and had to order more parts to complete the work needed to be done. Chris has a good spirit and always shuttles her to and from.
This review was collected via phone interview by Customer Research Inc.

VL
Virginia L.
Marshfield, MA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Virginia said she was disappointed they didn't tell her there was a fee for installing a breathalyzer.
This review was collected via phone interview by Customer Research Inc.
Chris K. from Duxbury Motorworks responded on 10/15/2018

Hi Virginia - the installation fee should have been disclosed to you by the company (that supplied the unit) upon scheduling your appointment with us.  My apologies for the misunderstanding.


CW
CINDY W.
Duxbury, MA
Lexus SC 430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018
Communication
Great communication and print out of exactly what was done to my vehicle
Chris K. from Duxbury Motorworks responded on 10/15/2018

Thank you Cindy for the 5 stars!  All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative' - we are here for you.  Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.


CW
CHRISTINE W.
Duxbury, MA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Duxbury Motorworks is the best! Service is on time, quality, reasonable cost
I dropped my Jeep off, I was driven home.
Called me when they were done. Gave me a ride back.
Changed my oil, brake pads, , and got my sticker, and other miscellaneous work.
I was extremely pleased with the service I received.I would highly recommend them!
The price was very reasonable. Very polite employees also.
Chris K. from Duxbury Motorworks responded on 09/19/2018

We appreciate your feedback and look forward to seeing you and servicing your vehicle in the future.


VM
Vida M.
Duxbury, MA
Kia Rondo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Vida said that she recommends this business for service often.
This review was collected via phone interview by Customer Research Inc.
Chris K. from Duxbury Motorworks responded on 10/15/2018

Thank you Vida for the great review.  All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative'.  Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.


WM
William M.
White Horse Beach, MA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
William said the staff was very prompt, pleasant, efficient, and he had no problems at all.
This review was collected via phone interview by Customer Research Inc.
Chris K. from Duxbury Motorworks responded on 10/15/2018

Thank you Bill for the 5 stars!  All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative'.  Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.


PD
Peter D.
Duxbury, MA
Mercedes-Benz E350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2018 Category: Service
Peter said the business is good.
This review was collected via phone interview by Customer Research Inc.

AB
Al B.
Marshfield, MA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Al said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Marshfield, MA
Buick Lucerne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Spoke with John. He said they never have to wait.. When they tell him they are going to do something, it is done.
This review was collected via phone interview by Customer Research Inc.
Chris K. from Duxbury Motorworks responded on 10/15/2018

Thank you John and Carol for the 5 stars!  All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative' - we are here for you.  Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.


Verified Customer
Marshfield, MA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
solid customer service
chris and crew are professionals. the estimates are always very close and they finish when they say they will finish.

EM
Edward M.
Rockland, MA
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Edward said the business helped him out with everything and he will be returning for service.
This review was collected via phone interview by Customer Research Inc.

EO
Emily O.
Duxbury, MA
Subaru Legacy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Spoke with Joann. She said everyone was very responsive and the mechanic explained everything clearly.
This review was collected via phone interview by Customer Research Inc.

LP
Lisa P.
Duxbury, MA
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Lisa said this business did what she asked them to do and provided her recommendations without up selling. They stood by their service and their pricing is very fair.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Plymouth, MA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Dan said the mechanic did a great job from speed to cost.
This review was collected via phone interview by Customer Research Inc.