Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

620 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
99% Would Recommend
Latest Review 3 days ago

Reviews


DB
DARRYL B.
Duxbury, MA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2016
Fast & Thorough
Thanks for the great service, and comprehensive review of my 2006 Jeep Wrangler, appreciate the detail.

JG
Jeffrey G.
Marshfield, MA
Mercedes-Benz E320
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2016 Category: Service
Jeffrey said he dropped a tire off at this business to have them reseal it, it's almost been 4 weeks, and he hasn't received the tire back or a phone call updating him on what's going on.
This review was collected via phone interview by Customer Research Inc.
Chris K., Owner from Duxbury Motorworks responded on 04/27/2016

Jeffery-

It was discussed you were to come back for the tire. Your Phone goes straight to message, which I would imagine you are not listening to. Please consider the long history we have with you, and whether your currrent scoring fairly reflects our service. Also, answer your phone.


MT
MICHAEL T.
Marshfield, MA
Chrysler Town & Country
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2015
Late on Saturday appointment, repeatedly missed times
Owner took my appointment for oil change, it was not in the book when I arrived there. Left car for 2 hours, still not ready when promised. Had to wait another hour and a half which made me late for my child's sporting event. This was just an oil change, I could imagine what other services take and when a mistake is recognized like the original appointment mistake an effort should be made to reconcile quickly which still didn't happen.
Chris K., Owner from Duxbury Motorworks responded on 12/23/2015

Michael,

I very much apologize if things did not go smoothly for you during your last visit. As I understand it, you arrived to drop your vehicle off for several hours for a basic service, with a pick up time between 12 and 2pm. Frequently, when a vehicle is going to be dropped off for a basic service, it does not get entered to the schedule, it just is done by your desired time. When you called at 12:30 you were advised they were chasing other issues on your vehicle, potentially serious steering and fluid leaks, and would be ready by 1pm. You arrived, and were on the road by 1:10. I've tried to contact you directly, please feel free to call me. I would appreciate you re-evaluating your survey responces, reflecting the service we have always provided for both you and your vehicles.


KL
KAREN L.
Marshfield, MA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2015
Reacted too quickly...........
I am sorry I did not contact you directly, as that probably would have been a better way of expressing my frustration. Chris is great and I have never had a problem with him personally. I just have a lot going on right now and spending money that was not needed just set me off. Chris has agreed to a refund and I would consider returning as this has been handle in a professional manner.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/03/2015
Not coming back!!!
I brought my jeep in for a check engine light. They replaced the coil and sent me on my way. Next day I drive it the light came back on. I bring it back in (losing pay for going in late to work) only to be told that the coil was not the problem after all. Brought it to the dealership- it was a spark plug!!! Very expensive spark plug!! Thanks!!
Chris K., Owner from Duxbury Motorworks responded on 12/04/2015

Karen-

Very sorry our diagnosis was not correct. As always, good customer relationships are more important than profit.  Please call us so we can credit this repair attempt back to you. Either stop in, or call. Though not often, we have made mistakes but have always done the right thing by our customers.


BE
BOB E.
Marshfield, MA
Honda Pilot
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/25/2013
suggested work not done properly
car went in for wheel bearing replacement and was told ABS speed sensor needed to be replaced also even though no warning light indicated it. Agreed to the service but as soon as I left shop after work completed ABS warning light came on. Service manager said will need to bring car back and check other sensors. Not sure if first sensor needed to be replaced at all and if it was even replaced properly. This after an incident with another vehicle.
Chris K., Owner from Duxbury Motorworks responded on 08/26/2013

Mr. Edwards, Chris (the owner) is aware of the issue with your vehicle, and encourages bringing the vehicle back to us so that we may fix this for you. As always, customer service is our highest priority, and we would like to make this right for you.


DH
Dan H.
Plymouth, MA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Dan said the mechanic did a great job from speed to cost.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Duxbury, MA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Thanks
Very accommodating. I called and was able to get tire looked at and fixed within an hour.

JA
JOHN A.
Duxbury, MA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
good service, fair price
very helpful onshort notice

MC
MAUREEN C.
Marshfield, MA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Honest and Excellent service
It has been so comforting to finally find a business that is honest and knowledgeable. I highly recommend this place!

NV
Nicholas V.
Marshfield, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Nicholas said this business had friendly and speedy service. The staff did a great job.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
Marshfield, MA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Michael said the staff provided excellent customer service for a great price.
This review was collected via phone interview by Customer Research Inc.

DO
Dave O.
Marshfield, MA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Dave said he was satisfied with the work and with the cost.
This review was collected via phone interview by Customer Research Inc.

TM
TREVOR M.
Duxbury, MA
Chevrolet Sonic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Routine work
There work is top notch, as normal!

KC
Kristen C.
Marshfield, MA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Kristen said that the facility was easy to deal with. They researched a problem for her and gave her options.
This review was collected via phone interview by Customer Research Inc.

RP
Rebeca P.
Taunton, MA
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Spoke with David. He said the work was fantastic, the service was quick and he was given options for service.
This review was collected via phone interview by Customer Research Inc.

AD
Aine D.
Duxbury, MA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Aine said the employees had good communication. They were speedy. They made her experience easy, and their work was well done.
This review was collected via phone interview by Customer Research Inc.

KD
Kyle D.
Duxbury, MA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Kyle said the business did a great job, they got her right in, they were very professional and the prices were reasonable.
This review was collected via phone interview by Customer Research Inc.

JG
JEFFREY G.
Plympton, MA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Friendly
Good service, good pricing, competitive, good completion. On time!

RN
Robert N.
Hudson, OH
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Robert said his overall experience has always been good. He wishes them luck on their new location.
This review was collected via phone interview by Customer Research Inc.

EB
Elaine B.
Duxbury, MA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Elaine said everything was great. The staff fixed her air conditioner in a timely fashion and she worked with a very pleasant group of men who were very nice.
This review was collected via phone interview by Customer Research Inc.