Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

634 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
99% Would Recommend
Latest Review 12 days ago

Reviews


EO
EMILY O.
Duxbury, MA
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Professional and prompt service. Customer focused.
I was very pleased with the service and would highly recommend Duxbury Motorworks to all.
Chris K. from Duxbury Motorworks responded on 10/15/2018

Thank you Emily for the 5 stars!  All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative'.  Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.


PW
Penelope W.
Duxbury, MA
MINI Cooper Hardtop
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Pennelope said they did not diagnose the last remaining problem correctly and had to order more parts to complete the work needed to be done. Chris has a good spirit and always shuttles her to and from.
This review was collected via phone interview by Customer Research Inc.

VL
Virginia L.
Marshfield, MA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Virginia said she was disappointed they didn't tell her there was a fee for installing a breathalyzer.
This review was collected via phone interview by Customer Research Inc.
Chris K. from Duxbury Motorworks responded on 10/15/2018

Hi Virginia - the installation fee should have been disclosed to you by the company (that supplied the unit) upon scheduling your appointment with us.  My apologies for the misunderstanding.


CW
CINDY W.
Duxbury, MA
Lexus SC 430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018
Communication
Great communication and print out of exactly what was done to my vehicle
Chris K. from Duxbury Motorworks responded on 10/15/2018

Thank you Cindy for the 5 stars!  All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative' - we are here for you.  Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.


CW
CHRISTINE W.
Duxbury, MA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Duxbury Motorworks is the best! Service is on time, quality, reasonable cost
I dropped my Jeep off, I was driven home.
Called me when they were done. Gave me a ride back.
Changed my oil, brake pads, , and got my sticker, and other miscellaneous work.
I was extremely pleased with the service I received.I would highly recommend them!
The price was very reasonable. Very polite employees also.
Chris K. from Duxbury Motorworks responded on 09/19/2018

We appreciate your feedback and look forward to seeing you and servicing your vehicle in the future.


VM
Vida M.
Duxbury, MA
Kia Rondo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Vida said that she recommends this business for service often.
This review was collected via phone interview by Customer Research Inc.
Chris K. from Duxbury Motorworks responded on 10/15/2018

Thank you Vida for the great review.  All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative'.  Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.


WM
William M.
White Horse Beach, MA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
William said the staff was very prompt, pleasant, efficient, and he had no problems at all.
This review was collected via phone interview by Customer Research Inc.
Chris K. from Duxbury Motorworks responded on 10/15/2018

Thank you Bill for the 5 stars!  All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative'.  Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.


PD
Peter D.
Duxbury, MA
Mercedes-Benz E350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2018 Category: Service
Peter said the business is good.
This review was collected via phone interview by Customer Research Inc.

AB
Al B.
Marshfield, MA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Al said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Marshfield, MA
Buick Lucerne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Spoke with John. He said they never have to wait.. When they tell him they are going to do something, it is done.
This review was collected via phone interview by Customer Research Inc.
Chris K. from Duxbury Motorworks responded on 10/15/2018

Thank you John and Carol for the 5 stars!  All of us here at Duxbury Motorworks are pleased to be your 'dealer alternative' - we are here for you.  Please be sure to join us for our first "Know Your Vehicle Night" on Monday November 12th - more info coming soon along with our new refer-a-friend program which will benefit YOU and a friend.


Verified Customer
Marshfield, MA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
solid customer service
chris and crew are professionals. the estimates are always very close and they finish when they say they will finish.

EM
Edward M.
Rockland, MA
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Edward said the business helped him out with everything and he will be returning for service.
This review was collected via phone interview by Customer Research Inc.

EO
Emily O.
Duxbury, MA
Subaru Legacy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Spoke with Joann. She said everyone was very responsive and the mechanic explained everything clearly.
This review was collected via phone interview by Customer Research Inc.

LP
Lisa P.
Duxbury, MA
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Lisa said this business did what she asked them to do and provided her recommendations without up selling. They stood by their service and their pricing is very fair.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Plymouth, MA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Dan said the mechanic did a great job from speed to cost.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Duxbury, MA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Thanks
Very accommodating. I called and was able to get tire looked at and fixed within an hour.

JA
JOHN A.
Duxbury, MA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
good service, fair price
very helpful onshort notice

MC
MAUREEN C.
Marshfield, MA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Honest and Excellent service
It has been so comforting to finally find a business that is honest and knowledgeable. I highly recommend this place!

NV
Nicholas V.
Marshfield, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Nicholas said this business had friendly and speedy service. The staff did a great job.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
Marshfield, MA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Michael said the staff provided excellent customer service for a great price.
This review was collected via phone interview by Customer Research Inc.