Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

628 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 4 days ago

Reviews


MB
MIKE B.
Weymouth, MA
Toyota Camry
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2018
Not a complainer
I have been there many times since I moved to Weymouth in 2002. I have had five or six different vehicles in for service there. They have always done exemplary work. I have never complained about any work they have done nor have had any reason to. There have never been any callbacks. This cabin air filter nonsense is a well known scam in the auto business. I understand flat rate fees. They get you for $52 total for a $12 filter that I didn’t ask anyone to check or replace. I’m surprised that they stoop this low. The tranny fluid needs replacing why didn’t they do that? What about a radiator flush? You usually get this sort of stuff at Jiffy Lube.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/02/2018
Sad ending
Been coming here for years. Came in for a lube oil and filter.also needed a sticker. Walked out with a bill for $168. Upon review of the bill, I noticed a charge for $39 dollars for changing a cabin air filter. I asked who told you to change the cabin air filter. She replied it’s just something that we do. I went back the next business day and the owner got irate. I told him nobody asked them to check or replace anything but the oil filter. They lost a loyal customer over $39. (Check YouTube for replacement of your cabin air filter. It’s a 3 minute job dropping the glove box out of the way.) don’t fall for this scam. It’s not part of any sticker inspection
Marian D. from All Make Auto Care Inc responded on 04/02/2018

Mr. Barreda came into the shop on 3-30-2018 for an oil change and a inspection sticker. Mr. Barreda was waiting in the waiting room and was told it was going to be a little bit longer because he needed a cabin air filter and it had to be ordered.  When the filter arrived Mr. Barreda paid the bill and we showed him his old filter to which he stated " Well I guess I got my money out of that one" Here at All-Make we do not just change your oil. We go through the vehicle completely and make sure you will not be back to the shop one week later with other issues and if Mr. Barreda did not want the cabin air filter he could of just told me while he was waiting that he did not want it and I would have just sent it back to the store.  Our invoice computer gives us the labor we don't just make it up ourselves. Mr. Barreda has been here 7 times total since 2013 and always complaining and never satisfied.  His remarks after the second sentence are all false. Nobody told Mr. Barreda the filter was part of the sticker. It's maintenance and the sticker was done first.

Not quiet sure what we did wrong???? but I guess going that extra mile doesn't work for everybody!!!!!!!!!!!!

Marian D. from All Make Auto Care Inc responded on 04/05/2018

Mr Barreda you still didn't answer any of the questions. Instead of going through this childish behavior why didn't you just say you didn't want the cabin air filter?


ML
MICHAEL L.
Weymouth, MA
Nissan Juke
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2017
Very disappointed.
I could not be more disappointed than I was with you charging my wife $65 to drive 3 blocks to jump our car. We'll probably go elsewhere from now on.
Marian D. from All Make Auto Care Inc responded on 01/24/2017

We are sorry you feel that $65.00 is to much money to send a $80,000.00 truck to come and jump start your vehicle. Road service anywhere in our town is $65.00. Then we charge 49.95 to test the battery, replace it and check the starting system.  This fee was not charged on your invoice.  So you got a free battery replacement or you got a $15.00 jump start.  Either way you add it you saved 49.95.  I don't think you work for nothing at your job because in this instance we almost did. How ungreatful.


CB
Christina B.
Stoughton, MA
Ford Focus
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/20/2016 Category: Service
Christina said this business messed up her windshield wipers and they were supposed to fix them. She even noted to them that the windshield wipers looked like they were not put on right, and they did not even tell her about the issue. She paid $400 for the repairs and they are still not working correctly. However, the employee at the front desk was wonderful. Overall, she expressed she is not happy with the outcome of her vehicle.
This review was collected via phone interview by Customer Research Inc.
Marian D. from All Make Auto Care Inc responded on 02/23/2016

Christina came in on February 5th  during a snow storm stating that her wipers don't work. My techs brought in the car and the found that the wiper transmission was broken due to not removing the snow before turning on the wipers. I called around for the part and ford told us that the part is back ordered which means there was a factory issue with that transmission.  We ordered oem part from ford which they don't even know when it is going to be available.  We did however get an after market part and repaired her wipers so she would not have to be without a vehicle.  The wipers do not line up perfectly as they should but at least the vehicle is driveable for the time being.  We told her when we get the new wiper transmission we will take care of it at no cost.  After we saw this review I called her and asked her why she gave me such a bad review? Her respones was we F*&in her car and I must be F*&^in kidding it's not good enough to her so when she started using the F word we told her she can go F*&^in pound sand.  She kept calling back numerous times swearing and screaming obsenities at us.


RC
Ronald C.
Weymouth, MA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/22/2015
Owner rude
Dropped off my son's car for service same problem 3 times never got to bottom of the proble m after dropping lots of money, somehow owner refused to fix gave up and swore at me never in my life have I ever been treated like this in a place of bussiness
Marian D. from All Make Auto Care Inc responded on 09/28/2015

On May 20, 2015 Mr. Clapp made an appointment to dropped off a 1999 Jeep Grand Cherokee with 109,732 miles for us to check the battery and check for a power steering leak. Mr. Clapp stated that he was seeing spots of power steering fluid. We got permission to replaced the battery but at that time couldn't find where (if any) leaks with the power steering. Mr. Clapp dropped the Jeep back off on June 22, 2015 for a power steering leak again in which we found the power steering pump did have a leak. We called to confirm with Mr. clapp what we had found and he again gave us permission to fix the vehicle. Once again Mr. Clapp dropped off the Jeep on August 14, 2015 for a power steering leak to which we found that the power steering cooler was replaced by someone else and when that job was preformed they had twisted the power steering hose and that the wheel well fenders also had to be reattached and so did the air cleaner assembly. We called Mr. Clapp once again and explained what had we found and what needs to be done to resolve the issue and once again Mr. Clapp gave us the OK to fix the vehicle. A couple weeks later the jeep was back because one of the clamps became loose to which we tightened up and did not see anything else leaking. On September 22, 2015 Mr Clapp dropped off the same vehicle for the same issue. After spending a few hours cleaning and running the vehicle we found that the steering box was the cause of the leak this time. After dealing with this vehicle and how rude Mr. clapp's letters were that he wrote to us every time he had dropped the vehicle off, the owner decided that he was not interested in dealing with this customer any longer. When the office manager call to let Mr. Clapp know what the problem with the vehicle was and that we would not be interested in fixing the vehicle Mr. Clapp just hung-up. About 5 minutes later Mr. Clapp called back to speak with the owner. When the owner got on the phone Mr. Clapp was very rude and started calling us names and swearing at us, also told the owner that he was a stupid F**K. Of course the owner told him that he is the most arrogant and ungrateful F**K and hung up the phone. In Mr. Clapps notes that he wrote to us everytime he dropped off the vehicle he was referring to us as if we were all a bunch of total idiots. At first we were all laughing at it and saying that this is not a good way to talk to people before they even touch your vehicle but after the third time his letters to us stopped being funny. The business has been here for over twenty years and I learned that respect is earned not given. Mr. Clapp should treat other people the way he would like to be treated. We as a company deserve at least a little respect.


MB
Mike B.
MA
Jeep Grand Cherokee
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/25/2013 Category: Service
Mike said he would not recommend this business to others because he was overcharged $100 during a previous visit. He said he was told the business would take it off his next bill and they did.
This review was collected via phone interview by Customer Research Inc.
Marian D. from All Make Auto Care Inc responded on 05/01/2013
Mike bought 1974 Triumph Spider in very bad shape. We did a lot of work to the car. One day Mike brought his own aftermarket outside mirrors for us to mount on the car. These mirrors had to be custom installed because they didn't fit right way. According to Mike we should have just screwed them in with self tapping screws and it should of taking us a half hour. Well we don't do half fast work. So we did it the right way and it took us about 3 hours to do the job right. Unfortunately Mike thought that it was way to much money so I told him I would give him a $100 off the next repair. He has been coming back regularly. So I don't know what the issue is. Mike never complained when we bleed his clutch for free or do a flat tire for free or other services that we just let him have. I will talk to Mike personally because Mike likes to dictate his own prices.

JI
John I.
Quincy, MA
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
John said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Marshfield, MA
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Michael said they know what they're doing. The staff are very thorough.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Weymouth, MA
Mercury Grand Marquis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Brian said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

ML
Marion L.
Weymouth, MA
Ford Five Hundred
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Marion said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

YU
Yonca U.
Hingham, MA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Yonca said she received good service from this business.
This review was collected via phone interview by Customer Research Inc.

LH
LARRY H.
Pembroke, MA
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
As always All Make Auto dose a great job on my car I trust there work, there shop is always clean and the waite room is alas very clean while for work to be done
I have been doing business with All Make Auto for 24 years

CL
Christina L.
Weymouth, MA
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Christina said the staff got her vehicle in on time and out in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MD
Micheal D.
Hingham, MA
Ram Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Micheal said they have always done a good job and they are able to get the work completed quickly.
This review was collected via phone interview by Customer Research Inc.

PR
Paula R.
Hull, MA
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Paula said that the staff was very quick, they called and explained the issues and gave her options to fix them. It was a positive experience, the price was very reasonable and she felt like she could trust them.
This review was collected via phone interview by Customer Research Inc.

BW
Brian W.
Hingham, MA
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Brian said that he feels like they always do a good job, they are knowledgeable and timely.
This review was collected via phone interview by Customer Research Inc.

CH
Charles H.
Weymouth, MA
Chevrolet Astro Cargo Van
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Spoke with Phillip. He said he is a long time customer.
This review was collected via phone interview by Customer Research Inc.

CM
CHARLES M.
Hanover, MA
Jaguar S-TYPE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
EXCELLENT, AS USUAL...
The staff here always performs beyond my expectations for service and price. They brought several
small (but potentially able to grow into something big) issued and let me know about them, and were addressed
before I got there to pick up my car...

Always satisfactory work and easy to deal with...

SC
Scott C.
Pembroke, MA
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Scott said the staff took good care of him and did a good job.
This review was collected via phone interview by Customer Research Inc.

PS
Peter S.
Hull, MA
Toyota Sequoia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Peter said the staff did a good job, for an honest price.
This review was collected via phone interview by Customer Research Inc.

CM
Charles M.
Hingham, MA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Spoke with Carol. She said the staff are prompt, and do a good job.
This review was collected via phone interview by Customer Research Inc.

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