98% Would Recommend
Latest Review 3 days ago
Angelique on 02/22/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Angelique said she took her vehicle to the business for general service and an oil change. When she got her vehicle back, the service light was on and she's been having problems ever since. She has to take the vehicle somewhere else.
Vehicle: Mercedes-Benz Sprinter
Category: Service
Service Date: 02/07/2017
Review Created: 02/22/2017
This review was collected via phone interview by Customer Research Inc.
Jacob J. on 01/14/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Jacob said the quality of the welding done was not as good as he expected and the charge for the service was $80 more than what was estimated. He would not recommend them based on this visit.
Category: Service
Service Date: 01/09/2015
Review Created: 01/14/2015
This review was collected via phone interview by Customer Research Inc.
Cathy M. on 08/14/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Rip off"
Took my car in a mysterious noise I was concerned about. $2500.00 and several weeks later got the vehicle back. 6 days later the motor blew up. Matthews towed it back, ignored us for two weeks only to arrive at a verdict that it was our fault for driving it. How dare we?????? Feeling so majorly screwed over.
Service Date: 05/30/2014
Review Created: 08/14/2014 01:15 PM
Steve P. on 05/15/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Steve said this business had his vehicle for about 5 months and it was taken to a different business. Yet, he was charged for the service that was done at this business and still paid for the service that was done at the other business as well. He asked the owner of this business to give him a call and it hasn't happened yet. Due to these problems, he wouldn't recommend this business.
Category: Service
Review Created: 05/15/2014
This review was collected via phone interview by Customer Research Inc.
Katie W. on 08/17/2013
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Katie said this business did not fix her vehicle and they had it for a month. She said the guy told her they needed to take out the automatic start and the issue will be resolved, but it is still having the same issues. She will be contacting them to bring her vehicle back in at her earliest convenience. She said at this time she would not recommend this business due to reasons previously mentioned, but she might depending on the way they act when she brings her vehicle back in. She also mentioned they have nice workers.
Vehicle: Honda Accord
Category: Service
Service Date: 08/05/2013
Review Created: 08/17/2013
This review was collected via phone interview by Customer Research Inc.
Darren M. on 06/27/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Darren said the business had his vehicle for 8 months, his vehicle was sitting for a while and he wanted to have it looked at and make sure that everything was in working order, but when he got it back the vehicle it had a broken front differential. He took his vehicle to another business to have the work done.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/31/2016
Review Created: 06/27/2016
This review was collected via phone interview by Customer Research Inc.
AARON T. on 12/20/2014
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Oil Change"
Service is goodI think doubling the cost of oil is excessive. I may have to look for an alternative place to get my oil changed.
Vehicle: Dodge Sprinter
Service Date: 12/18/2014
Review Created: 12/20/2014 04:12 AM
Tory H. on 04/19/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Tory said it took this business three weeks to put two bolts in.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 04/14/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Bo P. on 04/14/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Bo said the business told him the head gasket was blown. He took it to another facility and that was not the problem. He does like this business.
Vehicle: Acura MDX
Category: Service
Service Date: 04/04/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Fredrick A. on 03/18/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Fredrick said the employees were very good and capable. Their promise date was a little off. The part came in and it took 2 more days for them to repair the vehicle.
Vehicle: Ford LTD
Category: Service
Service Date: 03/16/2017
Review Created: 03/18/2017
This review was collected via phone interview by Customer Research Inc.
Christina C. on 12/23/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Christina said she was not happy with the business because the service took too long.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 12/06/2016
Review Created: 12/23/2016
This review was collected via phone interview by Customer Research Inc.
Dan Y. on 05/21/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Dan said it took a little longer totaling almost 3 weeks, but the work was good.
Vehicle: GMC
Category: Service
Service Date: 05/19/2016
Review Created: 05/21/2016
This review was collected via phone interview by Customer Research Inc.
Robert M. on 10/12/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Robert said he always brings his vehicles to this business for major repairs. He brought his vehicle in and they were aware he needed it by a certain time frame. He feels like they dozed around on the work and did not get it done in time. He was upset because he had to pay an additional $114 for a rental vehicle.
Vehicle: GMC
Category: Service
Service Date: 10/06/2015
Review Created: 10/12/2015
This review was collected via phone interview by Customer Research Inc.
Steve W. on 08/13/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Steve said he knows the staff well and he has known them for many years.
Vehicle: Ford
Category: Service
Service Date: 08/11/2015
Review Created: 08/13/2015
This review was collected via phone interview by Customer Research Inc.
Michael B. on 01/28/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Michael said this business was not able to fix his vehicle. He would not recommend them to others because of this reason.
Vehicle: Dodge Pickup
Category: Service
Service Date: 01/23/2015
Review Created: 01/28/2015
This review was collected via phone interview by Customer Research Inc.
Randy C. on 12/24/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Randy said he has never had a problem at this business.
Category: Service
Service Date: 12/19/2014
Review Created: 12/24/2014
This review was collected via phone interview by Customer Research Inc.
Heather B. on 12/23/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Heather said she dropped her vehicle off on the first of December and she did not get it until the sixteenth. There was a mechanic there that would not return her calls. However, the manager was really nice and he returned her calls. Overall, she still would not recommend this business due to this experience.
Vehicle: Mitsubishi Montero
Category: Service
Service Date: 12/18/2014
Review Created: 12/23/2014
This review was collected via phone interview by Customer Research Inc.
Qraig C. on 08/05/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with David. He said they did a good job. He said the service was expected to take 3-4 days but it took 5-6 days. The business got backed up.
Vehicle: Chevrolet Chevy Van
Category: Service
Service Date: 08/01/2014
Review Created: 08/05/2014
This review was collected via phone interview by Customer Research Inc.
Bart W. on 03/22/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Sharon. She said everything was alright.
Category: Service
Service Date: 03/18/2014
Review Created: 03/22/2014
This review was collected via phone interview by Customer Research Inc.
Rocky A. on 05/30/2013
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Mark. He said it was about three months before the tractor was done.
Category: Service
Service Date: 05/28/2013
Review Created: 05/30/2013
This review was collected via phone interview by Customer Research Inc.
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