Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

444 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


A
Angelique
Rolling Meadows, IL
Mercedes-Benz Sprinter
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/22/2017 Category: Service
Angelique said she took her vehicle to the business for general service and an oil change. When she got her vehicle back, the service light was on and she's been having problems ever since. She has to take the vehicle somewhere else.
This review was collected via phone interview by Customer Research Inc.

JJ
Jacob J.
Georgia
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/14/2015 Category: Service
Jacob said the quality of the welding done was not as good as he expected and the charge for the service was $80 more than what was estimated. He would not recommend them based on this visit.
This review was collected via phone interview by Customer Research Inc.

CM
Cathy M.
Rydal, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2014
Rip off
Took my car in a mysterious noise I was concerned about. $2500.00 and several weeks later got the vehicle back. 6 days later the motor blew up. Matthews towed it back, ignored us for two weeks only to arrive at a verdict that it was our fault for driving it. How dare we?????? Feeling so majorly screwed over.

SP
Steve P.
Georgia
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2014 Category: Service
Steve said this business had his vehicle for about 5 months and it was taken to a different business. Yet, he was charged for the service that was done at this business and still paid for the service that was done at the other business as well. He asked the owner of this business to give him a call and it hasn't happened yet. Due to these problems, he wouldn't recommend this business.
This review was collected via phone interview by Customer Research Inc.

KW
Katie W.
Georgia
Honda Accord
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2013 Category: Service
Katie said this business did not fix her vehicle and they had it for a month. She said the guy told her they needed to take out the automatic start and the issue will be resolved, but it is still having the same issues. She will be contacting them to bring her vehicle back in at her earliest convenience. She said at this time she would not recommend this business due to reasons previously mentioned, but she might depending on the way they act when she brings her vehicle back in. She also mentioned they have nice workers.
This review was collected via phone interview by Customer Research Inc.

DM
Darren M.
Georgia
Chevrolet Silverado
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/27/2016 Category: Service
Darren said the business had his vehicle for 8 months, his vehicle was sitting for a while and he wanted to have it looked at and make sure that everything was in working order, but when he got it back the vehicle it had a broken front differential. He took his vehicle to another business to have the work done.
This review was collected via phone interview by Customer Research Inc.

AT
AARON T.
Dodge Sprinter
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/20/2014
Oil Change
Service is goodI think doubling the cost of oil is excessive. I may have to look for an alternative place to get my oil changed.

TH
Tory H.
Georgia
Chevrolet Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/19/2017 Category: Service
Tory said it took this business three weeks to put two bolts in.
This review was collected via phone interview by Customer Research Inc.

BP
Bo P.
Georgia
Acura MDX
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/14/2017 Category: Service
Bo said the business told him the head gasket was blown. He took it to another facility and that was not the problem. He does like this business.
This review was collected via phone interview by Customer Research Inc.

FA
Fredrick A.
Georgia
Ford LTD
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2017 Category: Service
Fredrick said the employees were very good and capable. Their promise date was a little off. The part came in and it took 2 more days for them to repair the vehicle.
This review was collected via phone interview by Customer Research Inc.

CC
Christina C.
Georgia
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/23/2016 Category: Service
Christina said she was not happy with the business because the service took too long.
This review was collected via phone interview by Customer Research Inc.

DY
Dan Y.
Georgia
GMC
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2016 Category: Service
Dan said it took a little longer totaling almost 3 weeks, but the work was good.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Cartersville, GA
GMC
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2015 Category: Service
Robert said he always brings his vehicles to this business for major repairs. He brought his vehicle in and they were aware he needed it by a certain time frame. He feels like they dozed around on the work and did not get it done in time. He was upset because he had to pay an additional $114 for a rental vehicle.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Georgia
Ford
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2015 Category: Service
Steve said he knows the staff well and he has known them for many years.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Georgia
Dodge Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2015 Category: Service
Michael said this business was not able to fix his vehicle. He would not recommend them to others because of this reason.
This review was collected via phone interview by Customer Research Inc.

RC
Randy C.
Georgia
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/24/2014 Category: Service
Randy said he has never had a problem at this business.
This review was collected via phone interview by Customer Research Inc.

HB
Heather B.
Georgia
Mitsubishi Montero
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/23/2014 Category: Service
Heather said she dropped her vehicle off on the first of December and she did not get it until the sixteenth. There was a mechanic there that would not return her calls. However, the manager was really nice and he returned her calls. Overall, she still would not recommend this business due to this experience.
This review was collected via phone interview by Customer Research Inc.

QC
Qraig C.
Georgia
Chevrolet Chevy Van
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/05/2014 Category: Service
Spoke with David. He said they did a good job. He said the service was expected to take 3-4 days but it took 5-6 days. The business got backed up.
This review was collected via phone interview by Customer Research Inc.

BW
Bart W.
Cartersville, GA
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2014 Category: Service
Spoke with Sharon. She said everything was alright.
This review was collected via phone interview by Customer Research Inc.

RA
Rocky A.
Georgia
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/30/2013 Category: Service
Spoke with Mark. He said it was about three months before the tractor was done.
This review was collected via phone interview by Customer Research Inc.