Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

460 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


A
Angelique
Rolling Meadows, IL
Mercedes-Benz Sprinter
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/22/2017 Category: Service
Angelique said she took her vehicle to the business for general service and an oil change. When she got her vehicle back, the service light was on and she's been having problems ever since. She has to take the vehicle somewhere else.
This review was collected via phone interview by Customer Research Inc.

DM
Darren M.
Georgia
Chevrolet Silverado
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/27/2016 Category: Service
Darren said the business had his vehicle for 8 months, his vehicle was sitting for a while and he wanted to have it looked at and make sure that everything was in working order, but when he got it back the vehicle it had a broken front differential. He took his vehicle to another business to have the work done.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Georgia
Dodge Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2015 Category: Service
Michael said this business was not able to fix his vehicle. He would not recommend them to others because of this reason.
This review was collected via phone interview by Customer Research Inc.

JJ
Jacob J.
Georgia
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/14/2015 Category: Service
Jacob said the quality of the welding done was not as good as he expected and the charge for the service was $80 more than what was estimated. He would not recommend them based on this visit.
This review was collected via phone interview by Customer Research Inc.

HB
Heather B.
Georgia
Mitsubishi Montero
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/23/2014 Category: Service
Heather said she dropped her vehicle off on the first of December and she did not get it until the sixteenth. There was a mechanic there that would not return her calls. However, the manager was really nice and he returned her calls. Overall, she still would not recommend this business due to this experience.
This review was collected via phone interview by Customer Research Inc.

AT
AARON T.
Dodge Sprinter
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/20/2014
Oil Change
Service is goodI think doubling the cost of oil is excessive. I may have to look for an alternative place to get my oil changed.

CM
Cathy M.
Rydal, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2014
Rip off
Took my car in a mysterious noise I was concerned about. $2500.00 and several weeks later got the vehicle back. 6 days later the motor blew up. Matthews towed it back, ignored us for two weeks only to arrive at a verdict that it was our fault for driving it. How dare we?????? Feeling so majorly screwed over.

SP
Steve P.
Georgia
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2014 Category: Service
Steve said this business had his vehicle for about 5 months and it was taken to a different business. Yet, he was charged for the service that was done at this business and still paid for the service that was done at the other business as well. He asked the owner of this business to give him a call and it hasn't happened yet. Due to these problems, he wouldn't recommend this business.
This review was collected via phone interview by Customer Research Inc.

KW
Katie W.
Georgia
Honda Accord
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2013 Category: Service
Katie said this business did not fix her vehicle and they had it for a month. She said the guy told her they needed to take out the automatic start and the issue will be resolved, but it is still having the same issues. She will be contacting them to bring her vehicle back in at her earliest convenience. She said at this time she would not recommend this business due to reasons previously mentioned, but she might depending on the way they act when she brings her vehicle back in. She also mentioned they have nice workers.
This review was collected via phone interview by Customer Research Inc.

HM
HAROLD M.
Cartersville, GA
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Great people great service
Done work quickly and efficiently.

RW
Renae W.
Georgia
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Renae said the service was really good. The employees answered her questions.
This review was collected via phone interview by Customer Research Inc.

KV
Kenny V.
Georgia
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Kenny said he does great work.
This review was collected via phone interview by Customer Research Inc.

TA
Terry A.
Georgia
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Terry said that he has used the place for twenty years.
This review was collected via phone interview by Customer Research Inc.

HM
HAROLD M.
Cartersville, GA
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Great people there
Always helpful gets the job done first time. Get you in and out in reasonable amount of time.would recommend them to anyone.

RO
Richard O.
Georgia
Eagle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Richard said he was happy with the service at this business. The staff did exactly what they said they would do.
This review was collected via phone interview by Customer Research Inc.

TM
TOM M.
Cartersville, GA
Volkswagen CC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Strange problem fixed right
Had a strange noise under the hood. Allen and Rex were great at identifying the source (s) and getting parts in to fix them. We can always count on Matthews!

TB
Tom B.
Georgia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Tom said they did a great job.
This review was collected via phone interview by Customer Research Inc.

LC
Lamar C.
Georgia
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Lamar said the business got them in there quickly and they took care of everything.
This review was collected via phone interview by Customer Research Inc.

MH
Marie H.
Georgia
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Marie said the business did a great job and she's been doing business with them for a long time.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Georgia
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Mike said the mechanic seems to know his stuff.
This review was collected via phone interview by Customer Research Inc.