Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

444 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


A
Angelique
Rolling Meadows, IL
Mercedes-Benz Sprinter
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/22/2017 Category: Service
Angelique said she took her vehicle to the business for general service and an oil change. When she got her vehicle back, the service light was on and she's been having problems ever since. She has to take the vehicle somewhere else.
This review was collected via phone interview by Customer Research Inc.

DM
Darren M.
Georgia
Chevrolet Silverado
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/27/2016 Category: Service
Darren said the business had his vehicle for 8 months, his vehicle was sitting for a while and he wanted to have it looked at and make sure that everything was in working order, but when he got it back the vehicle it had a broken front differential. He took his vehicle to another business to have the work done.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Georgia
Dodge Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2015 Category: Service
Michael said this business was not able to fix his vehicle. He would not recommend them to others because of this reason.
This review was collected via phone interview by Customer Research Inc.

JJ
Jacob J.
Georgia
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/14/2015 Category: Service
Jacob said the quality of the welding done was not as good as he expected and the charge for the service was $80 more than what was estimated. He would not recommend them based on this visit.
This review was collected via phone interview by Customer Research Inc.

HB
Heather B.
Georgia
Mitsubishi Montero
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/23/2014 Category: Service
Heather said she dropped her vehicle off on the first of December and she did not get it until the sixteenth. There was a mechanic there that would not return her calls. However, the manager was really nice and he returned her calls. Overall, she still would not recommend this business due to this experience.
This review was collected via phone interview by Customer Research Inc.

AT
AARON T.
Dodge Sprinter
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/20/2014
Oil Change
Service is goodI think doubling the cost of oil is excessive. I may have to look for an alternative place to get my oil changed.

CM
Cathy M.
Rydal, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2014
Rip off
Took my car in a mysterious noise I was concerned about. $2500.00 and several weeks later got the vehicle back. 6 days later the motor blew up. Matthews towed it back, ignored us for two weeks only to arrive at a verdict that it was our fault for driving it. How dare we?????? Feeling so majorly screwed over.

SP
Steve P.
Georgia
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2014 Category: Service
Steve said this business had his vehicle for about 5 months and it was taken to a different business. Yet, he was charged for the service that was done at this business and still paid for the service that was done at the other business as well. He asked the owner of this business to give him a call and it hasn't happened yet. Due to these problems, he wouldn't recommend this business.
This review was collected via phone interview by Customer Research Inc.

KW
Katie W.
Georgia
Honda Accord
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2013 Category: Service
Katie said this business did not fix her vehicle and they had it for a month. She said the guy told her they needed to take out the automatic start and the issue will be resolved, but it is still having the same issues. She will be contacting them to bring her vehicle back in at her earliest convenience. She said at this time she would not recommend this business due to reasons previously mentioned, but she might depending on the way they act when she brings her vehicle back in. She also mentioned they have nice workers.
This review was collected via phone interview by Customer Research Inc.

BM
Bobby M.
Taylorsville, GA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Bobby said his overall experience was excellent. They do good work.
This review was collected via phone interview by Customer Research Inc.

LC
Linda C.
Cartersville, GA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Linda said they always take good of their customers. They are honest and give the customer a choice of having the service done. They explain what is wrong. They do really good work, and the price is reasonable.
This review was collected via phone interview by Customer Research Inc.

JN
James N.
Georgia
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
James said they always gave him good service and fair prices.
This review was collected via phone interview by Customer Research Inc.

ML
Mark L.
Georgia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Mark said he has been going to this business for years. His company uses this business for their fleet service. It is the best service around.
This review was collected via phone interview by Customer Research Inc.

JA
Jay A.
Georgia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Jay said the staff was great and that they did a good job.
This review was collected via phone interview by Customer Research Inc.

PH
PEGGY H.
Cartersville, GA
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Best Place EVER!
They are the BEST! Honest, friendly and will keep you informed on what's going on. They also took me to work and brought it back to me. I highly recommend Matthew's.

TT
Tim T.
Georgia
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2018 Category: Service
Tim said the staff provided pretty good work.
This review was collected via phone interview by Customer Research Inc.

CB
Charles B.
Georgia
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Charles said the service was good. The employees treated him nicely. He was pleased with his service.
This review was collected via phone interview by Customer Research Inc.

FM
Francis M.
Georgia
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Francis said the business did a good job and they also had a very nice staff.
This review was collected via phone interview by Customer Research Inc.

MJ
Marilynn J.
Georgia
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Marilyn said they are always fair with her. She appreciates their honesty as well as their craftsmanship. They looked up the information for what she needed done and gave her a fair price. They're polite, do not up sell and explain things to her. The service overall is hard to find. She appreciates their service.
This review was collected via phone interview by Customer Research Inc.

FL
Frank L.
Georgia
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Frank said that the staff at the facility do excellent work. They are very professional and if he has a problem he comes in and Rex always makes it right. He has had work done there before and he is always satisfied.
This review was collected via phone interview by Customer Research Inc.