Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

1012 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.33333/5Overall Rating 3.33333/5Overall Rating 3.33333/5rating 3.33333rating 3.33333
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 2 days ago

Reviews


AC
Alan C.
Oregon
Nissan 350Z
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/27/2017 Category: Service
Alan said this business did not do anything to resolve any dissatisfaction. He has not gone back.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2017 Category: Service
Alan said this business did not perform a good inspection on his vehicle. There were problems that should have been noticed and they should have told him what was going on with his vehicle.
This review was collected via phone interview by Customer Research Inc.
Kory C. B., Owner from A-1 Automotive responded on 01/30/2017

Alan, 

I am the one who spoke with you when you called back about some clarification on our pre-purchase inspection notes. I appologize for any things that have come up after the purchase as we do our best with having limited knowledge of the vehicle and mostly rely on visual and "feel" on test drive. The only way to determine a lot of issues is to drive vehicle for a while as we tell all our customers; we don't have a crystal ball and to always be skeptical on used vehicles as sometimes you are purchasing last owners old problems. 
Let me know if we can help work thru anything still troubling this vehicle. Again, sorry for your dissapointment, rating is not reflective of how my people work.
 

Thank you for letting me know, 

Kory C. Brackett
Kory C. B., Owner from A-1 Automotive responded on 01/30/2017

Kory C. Brackett

JO
Jerry O.
Oregon
Buick Regal
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2013 Category: Service
Jerry said the business did not do anything to resolve the problem. However, he has a list of repairs that they recommend. The repairs would be too expensive.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2013 Category: Service
Jerry said the business was nice. The business could not tell him specifically what was wrong with the vehicle, but they gave him estimates about what the problem could be. His fuel pressure starts to get low and he can warm it up and drive it, but then afterwards his vehicle will not start again.
This review was collected via phone interview by Customer Research Inc.
Kory C. B., Owner from A-1 Automotive responded on 09/18/2013

I totally must have missed this review during our office remodel mess. I appologize for the mis-understanding because your plan to sell the vehicle before your move back east; and that we were unable to suggest any temporary repairs to get you by for a short period. I hope the suggestions to attempt to repair it yourself was helpful before your trip. 

Kory 


JM
Jose M.
Oregon
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2013 Category: Service
Jose said the business offered him a discounted membership booklet to make up for the previous visit.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/24/2013 Category: Service
Jose said this business told him they would call him about the status of his vehicle, but they never did. He had to call this business for information about his vehicle.
This review was collected via phone interview by Customer Research Inc.
Kory C. B., Owner from A-1 Automotive responded on 08/05/2013

Jose, 

I appologize for not responding faster to your survey that we sent to you. I had taken a few days off for some family camping time and also, we had never received a lower score like this so it was a bit new on how to respond back through our new system. Anyhow, please accept my appologies in this oversite of not getting back to you in a timely manner. It will help us to improve service to our customers in this area for sure. I realize the news we gave you about no compression in one of the cylinders and needing some very expensive repairs to correct this problem was a bit dis-heartening because of how meticulous the rest of your vehicle is. Hopefully, we can be of service again in the future. 

Respectfully, 

Kory C. Brackett

 


TS
Tatiana S.
Portland, OR
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Spoke with Demetri. He said he liked the service.
This review was collected via phone interview by Customer Research Inc.

TY
TENZIN Y.
Portland, OR
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Staffs are great
Staffs are great

CB
CAROL B.
Portland, OR
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Great Service!
Whenever we take one of our cars in to A-1, they give us an initial estimate. However, sometimes when they get into the job, they find that it's not as bad as we/they thought it would be. We go home with less expense & a car that is once again in tip-top shape. A lesser shop would just stick to the original estimate and not say a word. Not A-1! This was one of those times when we got a pleasant surprise from some great mechanics!

GC
GREG and BONNIE C.
Clackamas, OR
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Great service
Great people and great service. Have been taking all our family vehicles to A 1 for many years.

JO
JUAN CARLOS O.
Portland, OR
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
Great service, as usual!!
Once again, the A1 crew did an amazing job with my Prius!! Great service and so knowledgeable. Thank you!!

KR
KEVIN R.
Portland, OR
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
Awesome team
great service in a timly manner with fair pricing

MC
MICHAEL C.
Happy Valley, OR
Toyota Tercel
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Outstanding, Honest and beyond friendly service every visit
These guys always do a phenomenal job every time. They are always friendly and courteous. You always feel like they treat with you respect and care. They always take the time to break down the specific condition of your vehicle, and help you forecast what needs to be done or will need to be done. Their work is unsurpassed. They are honest and don't BS you. You let them know what you want and they do it, no extra or redundant services are "recommended" for you. Their prices are always fair. One of the few if not only shops you can trust beyond reproach. Check them out, you won't be disappointed.

JO
JULIE O.
Portland, OR
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Best customer service - EVER!
Couldn't be happier with A-1 Automotive, not only because it's close to my house, but they are the most honest people around and I've been through a mechanic or two! Never feel being taken advantage of just because I'm a female and don't know much about cars! Thanks A-1!!

KL
KELLY L.
Portland, OR
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019
Awesome employees
Always honest and friendly

RB
Rob B.
Portland, OR
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Rob said the staff gave good service. He said overall it was awesome.
This review was collected via phone interview by Customer Research Inc.

CP
CHRISTINA P.
Portland, OR
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Quality service
It was my first time at this auto shop. I was updated of the work that needed to be done on my jeep. They are extremely nice as well. Will definitly be returning with any other problems.

WS
WAYNE S.
Portland, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
Thank you
Thank you guys for getting my car back on the road again. Appreciate your friendliness and helpfulness. I also appreciate you keeping the price reasonable. I will try to send my friends your way. Thank you again.

JH
JIM H.
Portland, OR
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
good service
friendly good service at a fair price

MC
MICHELLE C.
Portland, OR
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
AMAZING!!!
Everyone there was so nice and friendly. I thought I it was going to cost an arm and a leg to get my vehicle fix, and that I would be haggled into buying something I really didn't need for my vehicle, but nope they were straight forward and very honest. This is by far hands down the best automotive place to go to.

RC
RACHEL and ADAM C.
Clackamas, OR
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
A-1 is Trustworthy
A-1’s team is trustworthy - you can count on them to do the work that needs to be done to get your car in tip-top shape and they won’t try or over-sell you on parts or services. I feel so grateful to know that they are there to help if anything goes wrong with our cars.

DC
DAVE C.
Portland, OR
Ford Super Duty F-350 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Helped me out of a jam
I originally took my truck to a Ford dealership (big mistake) to work on a squeak in the right front of my truck. Ford would not work with my aftermarket warranty company so I called Brian @ A1 Auto for help. Ford had my truck for thee weeks and Brian had it done and returned to me within four days. I am NOT going back to the dealership again. Thanks A1 Team, you are the BEST!!!

MB
MIKE B.
Portland, OR
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Gratitude
I couldn’t be happier to have A-1 in my neighborhood. As usual, I recently received great service from the beginning of discussing my need for new brakes and tires, through installation, and then a follow up repair. I always feel welcomed, well listened to, and informed. Thank you A-1!