ReScore Reviews™ (3)
The one thing A-1 got right was a manifold replacement. However, they used the wrong part number and there was a danger of the computer not accepting it after it was updated. We got lucky and it passed but it should never have been a possibility. Why was the wrong part used?
A-1 is probably fine for minor repairs on gas engines but bring your hybrid to a dealer or a shop that specializes in hybrids. I wonder how much money we would have saved if we'd just gone to the dealership in the first place.
As we spoke yesterday 6/30/16 about leaving without paying for your son's repairs, you did had told me that there is no problems with either vehicle and no mention of us not repairing either of them? Please bring in the invoices from the other repair shop and I will credit you for our mistake.
I looked into the comment from your son about waiting for an hour before someone greeted your son, leaving and coming back at a later time. We see on the camera system he was checked in and just wanted to wait around vs. utilizing the shuttle service we offered since it was going to be at least an hour possibly to get a tech to look at his vehicle. I appologize for our miscommunication with your son.
Dan, We would like to appologize for any mis-understandings and/or parts that may have been left off your vehicle? As I review your work order charges in the amount of $52.50 that we did was an inspection to advise if the "smog-pump" you provided from Auto Zone would allow your vehicle to pass DEQ; And unfortunatly there was a lot more to repair in order for that to happen as Mike and you discussed.
Could you please give us a call with any information as to what part? We did not remove any parts at all from your vehicle and are very perplexed as to what you are referring to? I will make every effort to make it right on whatever oversite that may have occured on our part.
I am the one who spoke with you when you called back about some clarification on our pre-purchase inspection notes. I appologize for any things that have come up after the purchase as we do our best with having limited knowledge of the vehicle and mostly rely on visual and "feel" on test drive. The only way to determine a lot of issues is to drive vehicle for a while as we tell all our customers; we don't have a crystal ball and to always be skeptical on used vehicles as sometimes you are purchasing last owners old problems.
Let me know if we can help work thru anything still troubling this vehicle. Again, sorry for your dissapointment, rating is not reflective of how my people work.
Thank you for letting me know,Kory C. Brackett
I made it clear that all I wanted was the bolt removed, a new bolt put in, and coolant replaced. Should have been simple and quick. They removed it in about 20 minutes, but they went above and beyond and somehow managed to take another 40 minutes doing what I could have done myself for free in 5 minutes so they could charge me for the full hour.
I'm not bitter, just a little annoyed. They did a good job and were professional, I'll give em that. In retrospect, I probably should have gone to some grungy sketchy greasy garage like Brake Team and payed em 40 bucks to do only what I asked, but A-1 was blocks from my house which was a big factor since I was leaking coolant pretty fast...
$112 later at least my car works! I'm only complaining a little.
I am sorry you are disapponted with the pricing of your alternator, we realize there are less expensive parts available, which in turn leads to a lower quality repair because of parts failure which in turn reflects on us when it does fail. I would much rather make sure that we can warranty the repairs to our customers vehicles with the best quality parts available for the money vs. going with the cheapest parts. The OEM Factory part we installed is approximatly $125.00 less than the Dealership would have charged. What do you feel could have been better; my staff states that they did offer the alternative quality aftermarket part for your vehicle which cost about $30 more than the OEM.
Please feel free to contact me directly on my cell phone @
I totally must have missed this review during our office remodel mess. I appologize for the mis-understanding because your plan to sell the vehicle before your move back east; and that we were unable to suggest any temporary repairs to get you by for a short period. I hope the suggestions to attempt to repair it yourself was helpful before your trip.