Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

1012 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.33333/5Overall Rating 3.33333/5Overall Rating 3.33333/5rating 3.33333rating 3.33333
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 2 days ago

Reviews


KB
KATHLEEN B.
Northampton, MA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/09/2019
Basics not addressed
fluids were not checked and this became apparent when we realized we were down a quart of oil. The truck takes 6 but because it is a new to us truck we didn't realize that and thought we might have burned a quart in a short drive. When we discovered that we were down a quart we took the truck to another mechanic who noted that the power steering fluid was down, brake fluid needed to be changed as well as the transmission fluid. It also needed a new gas pump and then it ran much better. None of these issues were addressed at A1, so we were disappointed, caused us stress and turned out to be a waste of $

Verified Customer
Portland, OR
Toyota Prius
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/19/2018
Not recommended for hybrids
I spent about a year bring my Prius to A-1 trying to get the check engine light to go off. After lots of repairs and part replacements that were very expensive and didn't fix the problem I brought it to the Toyota Dealership who knew what was wrong and immediately fixed it The guy who looked at my car saw the service record and was shocked. He said A-1 was guessing and "throwing parts at the problem."

The one thing A-1 got right was a manifold replacement. However, they used the wrong part number and there was a danger of the computer not accepting it after it was updated. We got lucky and it passed but it should never have been a possibility. Why was the wrong part used?

A-1 is probably fine for minor repairs on gas engines but bring your hybrid to a dealer or a shop that specializes in hybrids. I wonder how much money we would have saved if we'd just gone to the dealership in the first place.

CB
CeCe B.
Portland, OR
Chevrolet Equinox
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/15/2018
No Happy about service
Brian wasn't able to fix my problem. Had to take my vehicle to a Chevy dealership in order to get it fixed.

MM
MICHELLE M.
Portland, OR
BMW 3 Series
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/09/2017
Terrible they charged for services that didn't even need to be done
I was disappointed...I will never go back or recommend this place to anyone.

RW
REV.ROBERT W.
Beaverton, OR
Buick Park Avenue
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2017
I was embarrassed and rather angry at my last visit.
Although I was notified of my service appoint on this web page and confirmed it twice, when I arrived at the garage, no one knew that I was coming; Fortunately since I have to drive all the way across Portland, the garage fitted me into its busy schedule. I asked itwould be desirable for me to notify the garage if I received another appointment from the web and they said yesf the distance I have to travel for service, I believe I will have to find servicing closer.

AC
Alan C.
Oregon
Nissan 350Z
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/27/2017 Category: Service
Alan said this business did not do anything to resolve any dissatisfaction. He has not gone back.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2017 Category: Service
Alan said this business did not perform a good inspection on his vehicle. There were problems that should have been noticed and they should have told him what was going on with his vehicle.
This review was collected via phone interview by Customer Research Inc.
Kory C. B., Owner from A-1 Automotive responded on 01/30/2017

Alan, 

I am the one who spoke with you when you called back about some clarification on our pre-purchase inspection notes. I appologize for any things that have come up after the purchase as we do our best with having limited knowledge of the vehicle and mostly rely on visual and "feel" on test drive. The only way to determine a lot of issues is to drive vehicle for a while as we tell all our customers; we don't have a crystal ball and to always be skeptical on used vehicles as sometimes you are purchasing last owners old problems. 
Let me know if we can help work thru anything still troubling this vehicle. Again, sorry for your dissapointment, rating is not reflective of how my people work.
 

Thank you for letting me know, 

Kory C. Brackett
Kory C. B., Owner from A-1 Automotive responded on 01/30/2017

Kory C. Brackett

VB
VICTOR B.
Portland, OR
Chevrolet Aveo
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/10/2016
Professional and friendly, but took a full hour doing more than I asked them to
I went in to have a broken bolt removed from my thermostat housing (I broke it while replacing my own thermostat), I could not remove the bolt with my own tools.

I made it clear that all I wanted was the bolt removed, a new bolt put in, and coolant replaced. Should have been simple and quick. They removed it in about 20 minutes, but they went above and beyond and somehow managed to take another 40 minutes doing what I could have done myself for free in 5 minutes so they could charge me for the full hour.

I'm not bitter, just a little annoyed. They did a good job and were professional, I'll give em that. In retrospect, I probably should have gone to some grungy sketchy greasy garage like Brake Team and payed em 40 bucks to do only what I asked, but A-1 was blocks from my house which was a big factor since I was leaking coolant pretty fast...

$112 later at least my car works! I'm only complaining a little.

AE
Alec E.
Portland, OR
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2016
Service has declined
Bryan Adams has left for another shop (Meineke in Oregon City). The service here is disorganized and higher priced now. They failed to diagnose two of my cars now. I had them both fixed elsewhere at a reasonable price.
Kory C. B., Owner from A-1 Automotive responded on 07/01/2016

As we spoke yesterday 6/30/16 about leaving without paying for your son's repairs, you did had told me that there is no problems with either vehicle and no mention of us not repairing either of them? Please bring in the invoices from the other repair shop and I will credit you for our mistake. 
I looked into the comment from your son about waiting for an hour before someone greeted your son, leaving and coming back at a later time. We see on the camera system he was checked in and just wanted to wait around vs. utilizing the shuttle service we offered since it was going to be at least an hour possibly to get a tech to look at his vehicle. I appologize for our miscommunication with your son. 

Kory C. Brackett

CE
CARL E.
Portland, OR
Ford Taurus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2015
Prices
The service was great. The staff friendly. $279.00 for an alternator that took less than an hour was too high.
Kory C. B., Owner from A-1 Automotive responded on 10/27/2015

Carl, 

I am sorry you are disapponted with the pricing of your alternator, we realize there are less expensive parts available, which in turn leads to a lower quality repair because of parts failure which in turn reflects on us when it does fail. I would much rather make sure that we can warranty the repairs to our customers vehicles with the best quality parts available for the money vs. going with the cheapest parts. The OEM Factory part we installed is approximatly $125.00 less than the Dealership would have charged. What do you feel could have been better; my staff states that they did offer the alternative quality aftermarket part for your vehicle which cost about $30 more than the OEM. 
Please feel free to contact me directly on my cell phone @ 
503.740.3345

Kory C. Brackett

RB
ROD B.
Portland, OR
Chevrolet Forward Control
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2015
Mistakes and mix ups
I took my motorhome in for work on both exhaust manifolds. It took some time, but I expected that so no problem there. However, when I got it baclk, the oil dip stick (four feet long) would not go back in at all as easily as it did before, becoming twisted at the top and bent at the bottom and, after driving it and checking the gas mileage, its usage had gone from 8.4 mpg to 7.0 mpg on, literally, the next tank of gas. The engine was also surging in the upper RPM range. When asked about these two things, the manager/owner said that the dip stick was sliding as it had when it came in and that he had no explanation for the drop in MPG's. He said that he would look at it again. I suggested something wrong with the spark plugs. His mechanic found metal transfer on one of the poles of the distributor cap and they changed that out. But it was still surging and the MPG's were up very marginally, but still low. The manager/owner also got me a new dip stick, but continued to not take responsibility for the dip stick nor the lower MPG's. I took the RV to my regular mechanic just yesterday and he found that the dip stick tube had been obviously bent, that one of the spark plug boots/sheaths was torn, causing arching out side the spark plug wire and, worst of all, two of the spark plug wires had been put on the wrong plugs. After driving it home, it drove like a dream. So my complaints are: mixing up a simple spark plug connection (attention to detail problem for the mechanic), causing and then denying bending the oil dipstick tube which had been intact for 19 years and 51000 miles (another mechanic problem of poor attention to detail) and, finally, after the second time in and being as cordial as possible, not having the manager/owner believe me that the vehicle I had driven for years was acting improperly and not even personally checking the work of the mechanic after the second visit. Admittedly, the manager was always hyper busy and he was always nice to me (his customer). The concern is for no quality control of the work, especially from a head mechanic, not necessarily the "boss", after work done is brought back. The attention to detail should have been raised to a new, higher level by an on-site expert. The business model needs to be modified before I will go back to them with a motorhome problem.

YM
Yearton M.
Beaverton, OR
Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2015 Category: Service
Melissa said this business told her she needed an unspecified part for her vehicle. She went and got a second opinion and was told this business just wanted money from her and her vehicle did not need that part. Her vehicle is running just fine now. She would not recommend this business for the reasons already stated.
This review was collected via phone interview by Customer Research Inc.

WE
Walter E.
Lincoln Town Car
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/17/2014 Category: Service
Walter said the lady who helped him out with his battery, laughed and was rude to him. He asked if there was a cheaper battery and she started laughing at him and said if he could not afford a battery, then he should not own a vehicle. He also stated that she smelt like smoke. He will not be recommending this business because of what has already been shared.
This review was collected via phone interview by Customer Research Inc.

DJ
Dan J.
Portland, OR
Ford Ranger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/05/2013 Category: Service
Dan said a part was left off at this business when he went in for service so he has to have another mechanic do some more work, which is going to cost him $50. He would not recommend them for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.
Kory C. B., Owner from A-1 Automotive responded on 10/10/2013

Dan, We would like to appologize for any mis-understandings and/or parts that may have been left off your vehicle? As I review your work order charges in the amount of $52.50 that we did was an inspection to advise if the "smog-pump" you provided from Auto Zone would allow your vehicle to pass DEQ; And unfortunatly there was a lot more to repair in order for that to happen as Mike and you discussed.
Could you please give us a call with any information as to what part? We did not remove any parts at all from your vehicle and are very perplexed as to what you are referring to? I will make every effort to make it right on whatever oversite that may have occured on our part. 


TS
Tatiana S.
Portland, OR
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Spoke with Demetri. He said he liked the service.
This review was collected via phone interview by Customer Research Inc.

TY
TENZIN Y.
Portland, OR
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Staffs are great
Staffs are great

CB
CAROL B.
Portland, OR
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Great Service!
Whenever we take one of our cars in to A-1, they give us an initial estimate. However, sometimes when they get into the job, they find that it's not as bad as we/they thought it would be. We go home with less expense & a car that is once again in tip-top shape. A lesser shop would just stick to the original estimate and not say a word. Not A-1! This was one of those times when we got a pleasant surprise from some great mechanics!

GC
GREG and BONNIE C.
Clackamas, OR
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Great service
Great people and great service. Have been taking all our family vehicles to A 1 for many years.

JO
JUAN CARLOS O.
Portland, OR
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
Great service, as usual!!
Once again, the A1 crew did an amazing job with my Prius!! Great service and so knowledgeable. Thank you!!

KR
KEVIN R.
Portland, OR
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
Awesome team
great service in a timly manner with fair pricing

MC
MICHAEL C.
Happy Valley, OR
Toyota Tercel
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Outstanding, Honest and beyond friendly service every visit
These guys always do a phenomenal job every time. They are always friendly and courteous. You always feel like they treat with you respect and care. They always take the time to break down the specific condition of your vehicle, and help you forecast what needs to be done or will need to be done. Their work is unsurpassed. They are honest and don't BS you. You let them know what you want and they do it, no extra or redundant services are "recommended" for you. Their prices are always fair. One of the few if not only shops you can trust beyond reproach. Check them out, you won't be disappointed.