Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

132 Reviews

99% Would Recommend
Latest Review 22 days ago

Reviews


DW
Dennis W.
Pasadena, CA
Cadillac Seville
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/03/2014
Services 07/17/2014
On Thursday 17 July I left my car for Servicing: Diagnose cause of "Service Engine Soon" warning light:[Charge: $97.50][3rd visit to your shop]. I took the car home, and did not drive it, till Monday 21 July, and the same Warning Light, has remained on [No resolution to the problem].
I also requested your; "AC Special" charge: $58.50: The AC is not working properly: puts out cool air, but not cold air [does not cool the interior]. I need this system to be working properly, as I expected. Please confirm you can perform the corrected action, at no additional charge.

Thanks,

Dennis

RJ
Raymond J.
Pasadena, CA
Saturn LW200
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/16/2014 Category: Service
Raymond said this business did not explain what they did to his vehicle.
This review was collected via phone interview by Customer Research Inc.

NY
Norman Y.
Montebello, CA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/20/2013 Category: Service
Norman said the price was very expensive.
This review was collected via phone interview by Customer Research Inc.

TL
Tom L.
Pasadena, CA
Cadillac Seville
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2014 Category: Service
Tom said the business provides excellent service.
This review was collected via phone interview by Customer Research Inc.

AL
Albert L.
Altadena, CA
Cadillac Escalade
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2014 Category: Service
Albert said they have serviced his vehicle before and this visit was a tune up. He had good service and the vehicle was ready when promised.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Pasadena, CA
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2014
Got the last minute job done on a Monday
Fuel pump went out on a Monday morning and S & F was able to take care of what it needed by the end of the day. Car did not get there until afternoon. I have been going here for many years and will continue to do so.

FS
Frank S.
Monrovia, CA
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2014 Category: Service
Spoke with Frank. He said this business was prompt.
This review was collected via phone interview by Customer Research Inc.

SS
Susan S.
Solvang, CA
Chevrolet Camaro
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2013 Category: Service
Spoke with Marty. He said this business is pretty good and he is happy with them. The problem was not resolved and he will be taking his vehicle back to them to complete the repair.
This review was collected via phone interview by Customer Research Inc.

DG
Don G.
Cathedral City, CA
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2013 Category: Service
Don is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

WE
Weston E.
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2013 Category: Service
Weston is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

KG
Kimberly G.
Pasadena, CA
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2013 Category: Service
Kimberly said this business is friendly and they seemed to know what they are doing. She said she likes the mechanic and she sometimes gets a ride if needed.
This review was collected via phone interview by Customer Research Inc.

SL
Stanley L.
California
Cadillac DTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2013 Category: Service
Stanley said the business performs good work.
This review was collected via phone interview by Customer Research Inc.

WE
Weston E.
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2013 Category: Service
Weston said he has used them for 20 years for a variety of work. Sometimes they do not have computerized repair manuals for his 1988 vehicle. They are pretty good overall. The mechanic works hard. It is a big job all the time, especially because new vehicles are different from older ones.
This review was collected via phone interview by Customer Research Inc.

NC
Niko C.
Pasadena, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
2001 silverado owner
Great honest service and work.

EA
Ethan A.
Altadena, CA
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Ethan said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JW
Jonathan W.
Los Angeles, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Great shop
Great service and friendly service. Art and Omar are the best!

DR
Don R.
Arcadia, CA
Pontiac Firebird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Excellent Car Service
I have using them for service for 25 years. They have dealt with large complicated problems as well as small jobs with on my classic old Pontiac, Cadillac, Ford Explorer & my Lexus with skill and precision at resonable prices. Art, Omar & their team member Aaron are great guys
to deal with. I strongly recommend them.

JW
Jim W.
Altadena, CA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
The work at Spence and Frye is done well, and with a friendly atmosphere.
We have taken our cars to Spence and Frye for many years. It is always quality service, for a fair price, and friendly, caring people. Art and Omar are terrific! They stay up on the latest computer classes for new cars, and know old cars better than anyone. We have recommended them often!

BB
Barbara B.
Pasadena, CA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2014 Category: Service
Barbara said she had very good service as always. This business always provides her an honest estimate of what needs to be done. They do not pressure her about it and they take good care of her vehicle. They are always good to do business with.
This review was collected via phone interview by Customer Research Inc.

AK
Andrea K.
Pasadena, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2014
Wonderful!
It's been a pleasure to leave my car(s) with Art & Omar for servicing for over 30 years. They know what they're doing !I know that the work is always done correctly the first time! Wonderful people! Wonderful work!

Displaying Review 1 - 20 of 132 in total