Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

150 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


DW
Dennis W.
Pasadena, CA
Cadillac Seville
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/03/2014
Services 07/17/2014
On Thursday 17 July I left my car for Servicing: Diagnose cause of "Service Engine Soon" warning light:[Charge: $97.50][3rd visit to your shop]. I took the car home, and did not drive it, till Monday 21 July, and the same Warning Light, has remained on [No resolution to the problem].
I also requested your; "AC Special" charge: $58.50: The AC is not working properly: puts out cool air, but not cold air [does not cool the interior]. I need this system to be working properly, as I expected. Please confirm you can perform the corrected action, at no additional charge.

Thanks,

Dennis

RJ
Raymond J.
Pasadena, CA
Saturn LW200
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/16/2014 Category: Service
Raymond said this business did not explain what they did to his vehicle.
This review was collected via phone interview by Customer Research Inc.

NY
Norman Y.
Montebello, CA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/20/2013 Category: Service
Norman said the price was very expensive.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Altadena, CA
Cadillac Escalade
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2019
Good and fast service
Good place

EE
Eric E.
Canyon Country, CA
Chevrolet Monte Carlo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2019
Knowledgeable
Art was great he found the problem on my 2001 chevy monte carlo SS. I had taken my car to a different mechanic who couldn't find the problem ..but Art did and so far the car seems to be running great....thanks Art....

TL
Tom L.
Pasadena, CA
Cadillac Seville
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2014 Category: Service
Tom said the business provides excellent service.
This review was collected via phone interview by Customer Research Inc.

AL
Albert L.
Altadena, CA
Cadillac Escalade
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2014 Category: Service
Albert said they have serviced his vehicle before and this visit was a tune up. He had good service and the vehicle was ready when promised.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Pasadena, CA
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2014
Got the last minute job done on a Monday
Fuel pump went out on a Monday morning and S & F was able to take care of what it needed by the end of the day. Car did not get there until afternoon. I have been going here for many years and will continue to do so.

FS
Frank S.
Monrovia, CA
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2014 Category: Service
Spoke with Frank. He said this business was prompt.
This review was collected via phone interview by Customer Research Inc.

SS
Susan S.
Solvang, CA
Chevrolet Camaro
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2013 Category: Service
Spoke with Marty. He said this business is pretty good and he is happy with them. The problem was not resolved and he will be taking his vehicle back to them to complete the repair.
This review was collected via phone interview by Customer Research Inc.

DG
Don G.
Cathedral City, CA
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2013 Category: Service
Don is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

WE
Weston E.
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2013 Category: Service
Weston is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

KG
Kimberly G.
Pasadena, CA
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2013 Category: Service
Kimberly said this business is friendly and they seemed to know what they are doing. She said she likes the mechanic and she sometimes gets a ride if needed.
This review was collected via phone interview by Customer Research Inc.

SL
Stanley L.
California
Cadillac DTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2013 Category: Service
Stanley said the business performs good work.
This review was collected via phone interview by Customer Research Inc.

WE
Weston E.
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2013 Category: Service
Weston said he has used them for 20 years for a variety of work. Sometimes they do not have computerized repair manuals for his 1988 vehicle. They are pretty good overall. The mechanic works hard. It is a big job all the time, especially because new vehicles are different from older ones.
This review was collected via phone interview by Customer Research Inc.

GB
Gary B.
Pasadena, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Great Service
We have been going there about 35 years and have always been completely satisfied!! Art is so efficient and professional and always does great work!! He is also so friendly and like family to us! He always does what is necessary!!

DG
Darrell G.
South Pasadena, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Friendly, Professional service
Art and Omar are very knowledgeable when it comes to General Motors. The shop has a small-town feel. And I feel comfortable leaving my car there. Knowing I will receive the best service.

YC
Yessenia C.
Pasadena, CA
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
GREATEST SERVICE EVER!!!!
Thank you for provididing professional and excellent service!!! My husband and I are finally excited that we have found a reliable GMC Dealer Auto Mechanic Establishment!!!
I brought in my Delani truck and runs great! My husband will be bringing in his Cadillac.
Thank you Art and his amazing TEAM!!!

RC
Renatta C.
Pasadena, CA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019
The best place to have your car serviced
Spencer and Frye is honest. Dependable and they complete the jobs as quickly as they can. Art is also very accurate at how long a repair will take. I would not take my car anywhere else for service .

RB
Ron B.
Pasadena, CA
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Ron said that everything went fine at the place, he had no problems, and nothing to complain about.
This review was collected via phone interview by Customer Research Inc.

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