Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

139 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


DW
Dennis W.
Pasadena, CA
Cadillac Seville
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/03/2014
Services 07/17/2014
On Thursday 17 July I left my car for Servicing: Diagnose cause of "Service Engine Soon" warning light:[Charge: $97.50][3rd visit to your shop]. I took the car home, and did not drive it, till Monday 21 July, and the same Warning Light, has remained on [No resolution to the problem].
I also requested your; "AC Special" charge: $58.50: The AC is not working properly: puts out cool air, but not cold air [does not cool the interior]. I need this system to be working properly, as I expected. Please confirm you can perform the corrected action, at no additional charge.

Thanks,

Dennis

RJ
Raymond J.
Pasadena, CA
Saturn LW200
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/16/2014 Category: Service
Raymond said this business did not explain what they did to his vehicle.
This review was collected via phone interview by Customer Research Inc.

NY
Norman Y.
Montebello, CA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/20/2013 Category: Service
Norman said the price was very expensive.
This review was collected via phone interview by Customer Research Inc.

TL
Tom L.
Pasadena, CA
Cadillac Seville
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2014 Category: Service
Tom said the business provides excellent service.
This review was collected via phone interview by Customer Research Inc.

AL
Albert L.
Altadena, CA
Cadillac Escalade
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2014 Category: Service
Albert said they have serviced his vehicle before and this visit was a tune up. He had good service and the vehicle was ready when promised.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Pasadena, CA
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2014
Got the last minute job done on a Monday
Fuel pump went out on a Monday morning and S & F was able to take care of what it needed by the end of the day. Car did not get there until afternoon. I have been going here for many years and will continue to do so.

FS
Frank S.
Monrovia, CA
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2014 Category: Service
Spoke with Frank. He said this business was prompt.
This review was collected via phone interview by Customer Research Inc.

SS
Susan S.
Solvang, CA
Chevrolet Camaro
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2013 Category: Service
Spoke with Marty. He said this business is pretty good and he is happy with them. The problem was not resolved and he will be taking his vehicle back to them to complete the repair.
This review was collected via phone interview by Customer Research Inc.

DG
Don G.
Cathedral City, CA
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2013 Category: Service
Don is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

WE
Weston E.
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2013 Category: Service
Weston is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

KG
Kimberly G.
Pasadena, CA
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2013 Category: Service
Kimberly said this business is friendly and they seemed to know what they are doing. She said she likes the mechanic and she sometimes gets a ride if needed.
This review was collected via phone interview by Customer Research Inc.

SL
Stanley L.
California
Cadillac DTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2013 Category: Service
Stanley said the business performs good work.
This review was collected via phone interview by Customer Research Inc.

WE
Weston E.
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2013 Category: Service
Weston said he has used them for 20 years for a variety of work. Sometimes they do not have computerized repair manuals for his 1988 vehicle. They are pretty good overall. The mechanic works hard. It is a big job all the time, especially because new vehicles are different from older ones.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
Altadena, CA
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Best mechanics in town
Had a thermostat replaced on the wife's HHR as always the job was done right the first time no come back. Thanks to everyone at Spence and Frye.

RC
Renatta C.
Pasadena, CA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Quality and Integrity
I believe this is an honest establishment in all aspects of automotive repairs from the diagnostics to the workmanship. This is very important when you have an older car as I do. The work is done as quickly as possible and they finish when they said the would be finished . I would not take my car anywhere else.

KR
Kirby R.
Arcadia, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Another great experience
I went to a Mercedes dealer and they quoted about $1,600 for one front strut. Art and his group of amazing mechanics did BOTH front struts for over $300 less than the quote for just one. I am very satisfied with the work.

WE
Weston E.
Pasadena, CA
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Weston said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

EB
Ernie B.
Arcadia, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Honest and Fair
I have had my cars cared for by Spence and Frye for 25 years. Art is knowledgable, professional and fair. He has been in the business since auto shop at PCC...
Auto Shop.... what a thought. My cars range from a 1956 Ford F100 to a 2014 Suburban, and have included foreign makes over the years. I could not be happier with Spence and Frye.

Verified Customer
South Pasadena, CA
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Good work and good advice
Spence & Frye always provides me with information as to whether it is necessary to fix/replace something or wait. I have come to trust their advice.

MH
Mark H.
Altadena, CA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Best mechanics in town
I recommend them to anyone needing a car or truck repair great job guys!

Displaying Review 1 - 20 of 139 in total