Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

519 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


JL
Jong L.
Suwanee, GA
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Jong said his overall experience was good. He would like later service hours.
This review was collected via phone interview by Customer Research Inc.

RU
Regina U.
Suwanee, GA
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Regina said she got an oil change. It was fantastic. They are good and efficient.
This review was collected via phone interview by Customer Research Inc.

CS
Crystal S.
Suwanee, GA
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Crystal said her vehicle was damaged between the towing and the facility. She said her shifter was broken and the radio does not work. Crystal said the business owner said he will look into it and if it's anything they did they will take care of it.
This review was collected via phone interview by Customer Research Inc.

EV
Efrain V.
Suwanee, GA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Efrain said John took care of him very well.
This review was collected via phone interview by Customer Research Inc.

DT
Danielle T.
Suwanee, GA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Danielle said she has been going to this business for years and the staff have always been straight forward with her.
This review was collected via phone interview by Customer Research Inc.

SB
Sarah B.
Suwanee, GA
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Sarah said, this business does good work and they have great customer service.
This review was collected via phone interview by Customer Research Inc.

CS
Chris S.
Buford, GA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Chris said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

TA
Tracy A.
Lawrenceville, GA
Honda Accord Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2018 Category: Service
Tracy said she went in one day and they told her to come back the next day.
This review was collected via phone interview by Customer Research Inc.

CL
Charles L.
Russell, KS
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Charles said they bend over backwards to help and their prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

VT
Vanessa T.
Suwanee, GA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Vanessa said the business is always prompt and courteous.
This review was collected via phone interview by Customer Research Inc.

AP
Abeni P.
Georgia
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Abeni said the staff will be her new mechanics. They are timely, responsive, and called her back when they said they would.
This review was collected via phone interview by Customer Research Inc.

SM
Sidney M.
Georgia
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Sidney said the employees did a good job and his vehicle was ready on time. This was a great experience and everything was good.
This review was collected via phone interview by Customer Research Inc.

GB
Gloria B.
Suwanee, GA
BMW 5 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2018 Category: Service
Gloria said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CJ
Chris J.
Buford, GA
Mitsubishi Endeavor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Chris said this business provided a fair price, the staff did the repair the same day, and his vehicle works.
This review was collected via phone interview by Customer Research Inc.

TH
Tae H.
Buford, GA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Tae said the service was good and convenient.
This review was collected via phone interview by Customer Research Inc.

JS
Joryae S.
Hollywood, FL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Joryae said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
Buford, GA
Saab 9-5
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Daniel said after he had his vehicle serviced at the business, he was having problems with locking his doors. He called Joe and told him about the problem, and he said he didn't do anything to his vehicle to cause that issue. He said something is wrong, because it wasn't having that problem before he took it to the business. He isn't satisfied at all. His vehicle is also shaking and burning gas, when it didn't before going to the business. After having his vehicle serviced, the problem wasn't solved. He said the owner should take more care, and pay attention to his customer's satisfaction, instead of dismissing issues. Joe didn't want to work with him at all, to help resolve the issues at hand.
This review was collected via phone interview by Customer Research Inc.

LR
Luis R.
Suwanee, GA
Scion xB
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Luis said that he had a diagnostic performed by the facility, they said he would have no problems but a week later a part that was diagnosed failed. He will not be resolving this issue or returning to the facility for any reason.
This review was collected via phone interview by Customer Research Inc.
John K., owner from Suwanee Auto Repair responded on 06/29/2018

We told you that it need an alternator  and it was written on your invoice


MT
Marius T.
Suwanee, GA
Ford Thunderbird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Marius said the business provides quality work. He never has to go back for adjustments or concerns regarding the work done.
This review was collected via phone interview by Customer Research Inc.

HS
HENRY S.
Buford, GA
Ford Explorer Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
Superior service!
The knowledge of autos is unbelievable! The service is great,the shop is clean and orderly and most of all the staff is so kind.