Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

500 Reviews

98% Would Recommend
Latest Review 13 days ago

Reviews


RS
Robby S.
Alpharetta, GA
Lexus LS 430
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/12/2017 Category: Service
Robby said the staff wasn't able to find the problem, and he had to go somewhere else.
This review was collected via phone interview by Customer Research Inc.

KE
KEVIN E.
Roswell, GA
Kia Optima
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2017
Do not take your vehicle here
Unless you want all of the oil to drain out of your engine, because the tech didn't tighten the oil drain plug on the pan. Thankfully I caught it. Went back the next day, John Kim refused to fix it, and argued with me about it. Flatly told me he was not going to fix his techs shoddy work. He's lucky he's not replacing my entire engine. DO NOT ever take your car here.

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Eric T.
Suwanee, GA
Chrysler
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2017 Category: Service
Spoke with Eric's wife. She said they paid to have a new alternator installed. Afterwards, they had another technician inspect their vehicle. He reported the alternator was not new, and advised them to call the police. They returned to the business and spoke with the owner. He admitted that the old alternator had been mistakenly put back in the vehicle. He did apologize. However, he did not give their money back, or offer any compensation for the confusion. They have used this business 5 times.
This review was collected via phone interview by Customer Research Inc.

AB
ANDREW B.
Duluth, GA
Ford Expedition
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/14/2017
Engine replacement
Just got my car back with a new engine to replace the other new engine that went bad within 3 years. Thank God is under the 3 year warranty. But, I honestly cannot say which is worse. This new one still has similar ticking sound. This is suppose to be a new engine.

BB
BRADLEY B.
Lawrenceville, GA
Mazda CX-9
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2016
great service
I was really impressed at how quickly my car was ready to go this last time. In less than 45 minutes my oil change and tire rotation was complete.

DJ
Daniel J.
Willow Spring, NC
Chevrolet Silverado
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2016 Category: Service
Daniel said the business overcharged him. They doubled the price of what others would charge.
This review was collected via phone interview by Customer Research Inc.

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Almend B.
Decatur, GA
Mercedes-Benz E350
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2015 Category: Service
Almend said an unspecified light in his vehicle came on after this business serviced his vehicle and the oil is low.
This review was collected via phone interview by Customer Research Inc.

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Rafael N.
Georgia
Audi A4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2014 Category: Service
Rafael said they did a fair job but the prices were high. As a result of this experience he will not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Mike T.
Suwanee, GA
GMC Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/01/2014 Category: Service
Mike said he was told not to worry about the crack in the block because it was a small crack. On the paperwork, it read, the work would not be accepted under warranty. He said he felt they should have given him the option to have the work done or not. He has paid $2,500 and the vehicles coolant is still leaking. He plans on taking the vehicle back in tomorrow. For this reason, he would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

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James W.
Suwanee, GA
Oldsmobile Cutlass Ciera
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2014 Category: Service
James said they charged a little high for changing of the spark plugs. He won't recommend them because he didn't have enough experience with them. The main guy was nice and informative.
This review was collected via phone interview by Customer Research Inc.

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Nirav A.
Lilburn, GA
Acura TSX
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/12/2013 Category: Service
Nirav said he has already paid for repairs and his air conditioner is still not working. He said they repaired one thing and have told him there are other repairs needing to be made. He would not recommend them at this time due to this experience.
This review was collected via phone interview by Customer Research Inc.
Richard M. from Suwanee Auto Repair responded on 10/16/2013
When the car arrived it had no freon for the ac. Without freon it is impossible to know if any other problems exist. As I explained its like checking how a car runs with no gasoline. The Acura dealer would have made the same recommendation we did. Fortunately, almost everyone who reads this will understand what I am saying. I will be happy to wave the additional diagostic time and give you a 10% discount on any additional work even though we followed proper repair procedure.

HS
HENRY S.
Buford, GA
Ford Explorer Sport
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
Superior service!
The knowledge of autos is unbelievable! The service is great,the shop is clean and orderly and most of all the staff is so kind.

GC
Greg C.
Suwanee, GA
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Greg said the business is really easy to work with, and he will go back there if he needs future service on his vehicle.
This review was collected via phone interview by Customer Research Inc.

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STEPHEN M.
Suwanee, GA
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018
Always a good experience
John is great. I trust him because sometimes he talks me out of a repair that isn't needed. He always gives me a fair price and warns me what about upcoming potential problems.

Anonymous avatar
Verified Customer
Suwanee, GA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018
Quick repair and honest service.
Great service and attitude! Repair work was excellent.

RM
Roque M.
Buford, GA
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Roque said the staff always provide outstanding service.
This review was collected via phone interview by Customer Research Inc.

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Shawnda A.
Buford, GA
Honda Accord Crosstour
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Shawnda said the staff were helpful and explained everything. She said they were affordable and she is pleased with the service.
This review was collected via phone interview by Customer Research Inc.

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Marie N.
Suwanee, GA
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Marie said the visit was good. She got her coolant filled and oil levels checked. The staff member was honest and she trusts his judgment. She always seems not to wait for service. Overall, she was very satisfied with the experience.
This review was collected via phone interview by Customer Research Inc.

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Sidney M.
Georgia
Cadillac Escalade
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Sidney said the staff promised the service to be done in a day, the price was great, and they delivered what they said they would. He said staff member, Jon Kim, does a great job managing the place, and his vehicle is always ready when the say it will be.
This review was collected via phone interview by Customer Research Inc.

VP
Vipul P.
Duluth, GA
Kia Rio
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Vipul said he brought his vehicle in for repair and the staff told him nothing was wrong with it. He said they are very honest.
This review was collected via phone interview by Customer Research Inc.