Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

675 Reviews

99% Would Recommend
Latest Review about 1 year ago

Reviews


KM
Karla M.
Ann Arbor, MI
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2017
clean and quick but watch out for price gouging
They did good, quick work on my car but charged 10% more than the top YourMechanic price for the brake job that they did. Even in Ann Arbor, we deserve better. They also gouged on hours for other, smaller work that they did on the car. I prefer working with skilled technicians I can trust - I don't want to do battle with my auto repair experts!

SH
Steve H.
Ann Arbor, MI
Audi A3
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/15/2016
You didn't do such a good job...in fact it was horrid!
I took my car in for service on a Thursday as I was driving to Chicago on Friday, the air conditioning went out. This turned into a cascading series of events in the car where my A3 wound up blowing the coolant overflow tank and dumping most of the coolant on the ground...while I was driving in heavy traffic. The mechanic noted that the exhaust clamp was broken. I was never told this. The cascading events apparently started when the exhaust came undone and the engine, without backpressure from the exhaust started to run faster. I was 250 miles from home. Lucky for me, I had AAA and could get a flatbed tow to a nearby dealer where they could look at my car on Saturday. Not only was the coolant gone, the exhaust needed some replacements, the fans that control the a/c and cooling were gone as well. This place really didn't do a good inspection and failed to tell me the exhaust was broken and about to come apart. Too many things went wrong ONE DAY AFTER IT WAS SERVCED by Stadium. I'll not be darkening their door again. Additionally, I was promised a call by the owner. It never happened. Total failure fora customer. How many more people has this happened to? I'll never know. There was so much repair work that the car needed that I was forced to trade it in. Not a happy camper. Not at all. Don't go there.

EO
Eric O.
Ann Arbor, MI
Ford Focus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2016
Disappointed...
I recently brought my car in because of backfiring, engine light on, low power. My car was in the shop for the whole day, and all the mechanics could tell me was that the problem "might" be a need for timing chain replacement. But this would require at least another day in the shop, and the cost would be nearly a thousand dollars. Also, since I picked up my car, the front end makes noise whenever I make turns. I was billed $100 for this.

I am very disappointed. I have been a regular customer since returning to Ann Arbor a couple of years ago, but something seems to have changed at Stadium Auto and I'm not sure I'll be back.

KT
Kyle T.
New Boston, MI
Mercedes-Benz CL500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/14/2015
Honestly not happy at all.
Came in to get pump installed first time. Cost: around $700. Pump failed on the way home. Checked hydraulic fluid, nothing in there completely clean. Called you guys, asked why there was none in there, on the phone he said it's just the reservoir and it does not need to be filled up. Can't be the reason the pump failed and it was probably the accumulator. Brought it in again, showed him the fluid was completely empty, he changed the story to I'm sure we filled it, must of all leaked out. Which is bullshit. Obviously someone forgot to fill it and the pump failed. Your fault. Cost of the second install 1150. Almost double. What the fuck? The only difference was I had you install to side mirror lights which accounts for 100. But the increase in price for the same job.... Not okay.

Oh, and I repeatedly asked to keep the old pump in the box so I can return it but apparently they threw it away. Lost another 350 for that.
Also never replaced the left turn signal.
Think that's about it. Brian's nice though. But the rest of your team is obviously not very bright.

EB
Erik B.
Grosse Ile Township, MI
Volkswagen Passat
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2014
80 K VW Service
Made an appointment to have 80k service performed on my 2012 Passat TDI, specifically discussed transmission fluid change and confirmed the shop's ability and readiness for this work. When I returned to pick up the car the trans service had not been completed for lack of materials. I drove from Grosse Ile for this service. I received an apology and another am appointment, the inconvenience is topped only by the incompetence of the original service. Will not recommend or return for future work.

AS
Amanda S.
Lincoln Park, MI
Dodge Stratus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/27/2014
DO NOT GO HERE - ESPECIALLY IF YOU'RE FEMALE!
(THEY MADE ME GIVE AT LEAST A 1 STAR; otherwise I would have given them a 0!) I had my car towed to Stadium Auto Service because it was within 5 miles of where it broke down. They state they replaced my starter ($479.00) and although the car starts now, it makes a horrible grinding noise when it starts which means they replaced it with the wrong starter or didn't line it up correctly. When I left the shop, every time I stopped the car, my car stalled. I found when I returned home that a sensor had been unplugged. They attempted to get me to obtain a tune up for $469.00 (due to all the labor that goes into a tune up....) and told me that if I didn't get a tune up, then I would wear out my new starter! This place is a joke! I feel as if I were ripped off by the cost, attempted to take advantage of for an outrageous costing tune up, and they messed with my car to attempt obtaining additional business from me. I WOULD NEVER GO THERE AGAIN NOR RECOMMEND!!!!!!

ES
Elias S.
Ann Arbor, MI
Chrysler Concorde
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/02/2014 Category: Service
Elias said the work done was good, but they were expensive. They charged him $125 for half an hour of work. He later found out he could get the same job done for half that price at another business. He will never return to them and he would not recommend them to others because of his experience.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Ann Arbor, MI
Mazda 6
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/21/2014
Didn't fix my issue
I wanted to use an independent garage for my issue - namely a check engine light. You seem like great guys. But, unfortunately from my perspective, you have not fixed the issue, nor attempted to fix it in my opinion. You told me the warning light was not on, which is fine, but when I returned after it came on 1 mile from leaving your premises, you looked at the code, cleared it, and told me "that it would sometimes come on after an oil change". There was not an offer to attempt to fix this. Honestly I'm disappointed..

If I was just coming in for scheduled oil change etc then life would be so much easier, and you'd get a few more stars.

AN
Adiele N.
Ann Arbor, MI
BMW 328xi
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/14/2013
Disappointed, though friendly
Your staff- Andy is very gentle but I am disappointed that though my brakes were fixed this week that today I hear squeaking. What? So the statement indicates 1 set of brakes replaced. I assume it was the front brakes from the descriptor at the top of the bill. does that mean I could not get a sense of the condition of my back brakes which is where I am getting the sound from? I hoped to find a nearby repair shop that I could trust to give me real information about my car and help me to plan for repairs and prevent extreme expenses. I am not interested in revolving door visits for repairs. Tell me what I need up front. If the back needed to be replaced I would have had them done at the same time to save time.

AB
Andrew B.
Ann Arbor, MI
Ford Fiesta
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/29/2016
Good service, expensive labour
Everything looked good on my repairs, and all the staff are nice. However, after talking to several people, their labor is extremely expensive. I'll have to look at some other shops before I go back here for my next repair.

JB
Jeff B.
Ann Arbor, MI
Ford Ranger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/20/2016 Category: Service
Jeff said the business was hard to deal with. He took his own parts for the business to use but they used some of their parts instead. He has no problems with them.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Ann Arbor, MI
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2016
Good Experience but.....
They did an excellent job on my vehicle. I was told that I would receive another list of other recommended repairs. After requesting this three times I never received it. Not sure why. So I still get recommended service requests but not what I asked for? What gives?

MR
Matt R.
Ann Arbor, MI
Volkswagen Passat
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2016 Category: Service
Matt said he was discouraged, because the prices were similar to the prices at the dealers.
This review was collected via phone interview by Customer Research Inc.

AL
Adrea L.
Ann Arbor, MI
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2015 Category: Service
Adrea said her vehicle squeaks when it is running.
This review was collected via phone interview by Customer Research Inc.

DL
Dana L.
Ann Arbor, MI
Toyota Prius
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2014 Category: Service
Dana said she was happy. They did not call her when the vehicle was ready so she ended up paying an extra fee.
This review was collected via phone interview by Customer Research Inc.

CS
Carla S.
Dexter, MI
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2018
Nice staff
I did something really stupid, I poured Krud Kutter into my washer fluid reservoir. I felt ridiculous when I called to make an appointment. The staff didn’t laugh nor did they make me feel dumb.

SW
Salisa W.
Ypsilanti, MI
Mercedes-Benz CL-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2018
Great Service (CL550)
I was able to bring my car in, in the morning, and they provided me with a ride to work. Taylor called a few hours later with an estimate, and told me my care would be done by the time I was off work. Taylor was knowledgeable about my car, and changed my windshield wipers for me, before I left. I look forward to having my car serviced here for years to come.

Thank you!

HU
Harry U.
Ypsilanti, MI
Volkswagen New Beetle
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2017
Honest Service
We brought our high mileage beetle in for A/C repair. After looking it over, the mechanic determined that none of the common problems were an issue. It was going to take at least two more labor hours to even diagnose the issue. We decided not to proceed due to the mileage and the probability that the repair would be too expensive for the value of the car. This mechanic didn't charge us for the two hours of research into the problem since they were unable to tell us exactly what the problem was without further billable hours. This was very impressive to us first time customers. We were appreciative that they didn't try to rip us off. I would recommend them for being honest.

SF
Susan F.
Ann Arbor, MI
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2017
Dependability.
I was able to bring my car in when it was convenient for me and they discovered the problem and fixed it that same day.

AD
Alexandra D.
Ann Arbor, MI
Volkswagen New Beetle
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2017
Great service.
Stopped in because of a low tire. They helped me out in a pinch despite being busy!

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