Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1970 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MI
Melvon I.
Muscle Shoals, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2016 Category: Service
Personnel
Between the service advisor and the cashier, I wish could return the service and get my money back.
John M., Service Director from Jim Burke Hyundai responded on 08/03/2016

After researching your comments regarding your recent service visit, our conclusion is your comments are baseless and unjustified.  Your vehicle had an engine installed at another dealer, then sat at another local dealer over 30 days waiting on your approval to replace the turbocharger.  It arrived at our location, unannounced, on July 22, diagnosed, parts ordered & repaired by July 28.  You picked up your vehicle on July 29. All these facts have been confirmed.


Our goal is to provide 5-Star service to each & every customer.  For some customers, this is impossible.  You, obviously, fall into that category.

John Morris

Service Director


BA
Barry A.
Leeds, AL
2008 Hyundai Veracruz
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/29/2016 Category: Service
Labor not included in quote
Didn't tell the whole story. Their mistake was costly to me but not them.
John M., Service Director from Jim Burke Hyundai responded on 07/30/2016

We regret the miscommunications during your recent visit.  After investigating your comments, it appears a total price was quoted & then was broken down by parts & labor, at your request.  Our goal is to always provide 5-Star service to all our customers & will continue in our attempt to do so.

John Morris

Service Director


SE
Sirarthur E.
Birmingham, AL
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Redeeming My Loyalty
Since my last review my issues are still currently being resolved, but I can say I am pleased with how it's being dealt with so far. I've had a great relationship with Jim Burke, and hope to maintain it. As Soon as this matter is 100% complete, I look forward to a continuous growing relationship with Jim Burke.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2016 Category: Service
Very disappointed
* See Detailed Review That Was Submitted*
-left car at dealership after waiting an hour and half to be told it could not be looked at. 6/16/16. No loaner car given or assistance.
-no follow up phone call on status of my car 6/17.
-6/18, I called dealership only to be told it will be Tuesday before my car is ready. No loaner car access.
-Tuesday 6/21, no one called me, I called the dealership only to be told my car is still not ready!
-Wednesday 6/22, I return to pick up my car, told to pay $470.00 for repairs, I get less than 2miles away, same issues still the same with the car! I went right back to the dealer, had to cause a major fuss just to get a loaner car. I'm promised my car will be ready when I'm Called to return. I left the dealership PAYING for Service and no indication that anything had been repaired.
-Saturday 6/25 I return to dealership after being told my car is fully repaired. 31+miles now added to my car but assured it was for testing, and assured 3X my car is ready for my road trip. I get 8min down the road from the dealership, and Again, my car runs hot, A/C goes out, check engine light comes on again!

It's now 6/28.....I'm still waiting on a follow up on my car...which I paid for already and Nothing has changed.
I had high hopes in Jim Burke, and have recommended other people to purchase from Jim Burke (2 of 3 did). I'm praying this matter is handled soon and in the correct manor.
John M., Service Director from Jim Burke Hyundai responded on 06/29/2016

We are currently in discussions with our customer in an attempt to resolve his issue.  We will update once a resolution is reached.

John Morris

Service Director


SN
Shirley N.
Birmingham, AL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2016 Category: Service
Thank you for responding to my survey.
I appreciate your quick response, and I am totally happy with the service since our conversation. I did use the wrong word "plug" instead of patch, but I understand what patch plug means. I have had an experience with "patch" before. Thank you for your service, and I am completely satisfied.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2016 Category: Service
Outrageous price to plug two tires Read comments on previous page.
See previous page for comments. Shirley Nix
John M., Service Director from Jim Burke Hyundai responded on 06/15/2016

I am glad Eddie was able to discuss this matter with you and explain we don't just plug a tire, but patch it with a patch plug from the inside.  It is much safer.  Fortunately, we found a nail in another tire and was able to patch it, as well.  That is much better than going flat later.  We appreciate your business and your willingness to rescore us.  We want you to be completely satisfied on each and every visit.

John Morris

Service Director


Verified Customer
Birmingham, AL
2009 HYUNDAI GENESIS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/23/2016 Category: Service
Disappointment
Previously an excellent place for service, BUT... since I passed 100k (now about 109) recently has changed. Feb-nothing found in routing check with steering issue but day later total shutdown and spent extra day out of town getting new alternator; 2 weeks later, another steering electrical ands issue and trunk latch, Jim Burke installs new battery and trunk latch; two weeks later, same issues but this time get new steering column but no trunk repair; it's there again--same issues. Total spent in six weeks--over $3000 here (not counting alternator). Nice people, BUT things aren't getting done though.
John M., Service Director from Jim Burke Hyundai responded on 03/24/2016

It is our intent to always provide 5-Star service to all our customers.  I am aware you are a long time customer and we would never do anything to disappoint any customer, but especially one as loyal as you.  I understand Eddie has contacted you & is working towards a resolution.We want to do whatever we can to correct this situation & hope you will reconsider your opinion of our service department.

John Morris

Service Director


Verified Customer
Birmingham, AL
2011 HYUNDAI SONATA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/12/2016 Category: Service
Did not service at Burke
I no longer own this car and did not get it serviced at Burke
John M., Service Director from Jim Burke Hyundai responded on 02/13/2016

There is someone (Bart) at this same address who is getting the vehicle service and recalls performed.  This appears to be a downtown address & possibly a business?  I am researching this to try and clear the matter & correct the information.  I do not think we are deservicng of a 1-Star rating.  Please reconsider and rescore.  I have no way of sending this to the party receiving the service.

John Morris

Service Director


LW
Louis W.
Birmingham, AL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
2015 Hyundai
Spoke with the service director Mr.Morris and my problem was solve if i would have spoken with him earlier i would not have written my review he came off as a very honest person and solve the problem i had.I am taking my SUV back tomorrow on 12/23/15 and i know it will be better this time just by speaking him.Louis Williams

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/21/2015 Category: Service
2015 Hyundai
I have 51,020 on my 2015 Hyundai Sante Fe and I wanted an oil change and filter my wife was told that she needed a tire rotation a tire rotation is at 7500 miles. I do not want your free oil change just the work my book call for at the mile I have.Then she was told an oil change would cost 48.00 plus tax my SUV is not a Lexus.I have had many Car and SUV and not one had ever been that high no wonder there are so many Express oil change places around.I did not get the service and had her bring the car back home.
John M., Service Director from Jim Burke Hyundai responded on 12/22/2015

Spoke with Mr. Williams regarding his services to be performed upon return 12/23.  We have an understanding regarding what service will be performed at 5150 miles and the cost associated with it.  He has agreed to reconsider his scoring on this matter.

John Morris

Service Director

John M., Service Director from Jim Burke Hyundai responded on 12/23/2015

Thank you for allowing me to talk with you and clear any misunderstanding we may have had.  I hope your wife's visit today was to her expectations.  We look forward to providing any automotive service need you & she may have in the future.  We appreciate you choosing Jim Burke.

John Morris

Service Director


DA
Dawn A.
Sylvan Springs, AL
2013 HYUNDAI TUCSON
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2015 Category: Service
Deceptive
My daughter brought in her car for the free oil change. Y'all saw sucker written on her face. You told her she MUST get a complete tune-up to be eligible for the free oil change. This "complete" tune-up consisted of cleaning the battery connections, changing the oil, changing the cabin air filter, and balancing the tires. This should not have cost $357. I will have all tune-ups and oil changes completed at an honest dealership/shop from now on.
John M., Service Director from Jim Burke Hyundai responded on 07/09/2015

Sometimes there is miscommunication, especially if a third party is involved.  I sent an email a few days ago requesting an opportunity to discuss and, hopefully, resolve your concern.  We have always had a good relationship in the past and would like nothing more than to have it restored.

John Morris

Service Director


KB
Kelvin B.
Mount Olive, AL
2011 HYUNDAI SANTA FE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2015 Category: Service
Service Dept Is Great
Service Dept Is Great They need To teach Sales Managers How to be respectful. Tee Thomas needs manner classes.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/27/2015 Category: Service
Management unprofessional
Sales manager was rude and cocky after I purchased my vehicle
John M., Service Director from Jim Burke Hyundai responded on 05/27/2015

Spoke with our valued customer.  His concern is not with our Service Department.  He has stated he will be glad to rescore us.  We look forward to taking care of his automotive needs in the future.

John Morris

Service Director


JB
Jeanette B.
Birmingham, AL
2010 HYUNDAI SANTA FE
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2014 Category: Service
They lie to thier customers
I would never go back to this service department they deceived me in thinking that I needed a new interior air filter and also didn't advise me of my 100,000 bumper to bumper warrenty before advising me that I needed a CV axle and that it should be covered. Instead they wanted to repair it and then charge me so no I am very dissatisfied with them and will not be going back because the service department are crooks!
John M., Service Director from Jim Burke Hyundai responded on 03/28/2014

Anytime we have a response like this, it is important we address the issue.  I have talked with Ms. Burems & we realize we did not inform her of her 100K mile powertrain warranty.  This is our mistake and we have apologized.  Regarding the cabin air filter, it was in need of replacement.  It was supposed to have been replaced at another dealer during a previous visit.  We can't say it wasn't, but it needed to be replaced.  We want all our customers to know we have a policy of honesty and integrity with each and every customer.  I have conveyed this to Ms. Burems and hope she understands this and may be willing to give us another opportunity.

John Morris

Service Director


ZH
Zabrina H.
Birmingham, AL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Great Customer Service!
They went beyond regular procedures to make sure I was satisfied with their services.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/08/2019 Category: Service
Not doing everything promised!
i do not believe an actually inspection was done. i believe they informed me of just a few things noticed and I was given a suggestion for scheduled maintenance work based on miles.
MARY H. from Jim Burke Hyundai responded on 07/08/2019

Thank you for taking the time to complete the survey. I do apologize for the inconvenience. However, we are Always looking for ways to improve our services!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com
MARY H. from Jim Burke Hyundai responded on 07/10/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful morning!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Pleasant Grove, AL
2011 Hyundai Veracruz
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/11/2019 Category: Service
Downgrade in Service
It is the fine print that matters.
RUSTY P., service manager from Jim Burke Hyundai responded on 06/11/2019
  1. my apologies for your experience
    someone will be in touch

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

RH
Ricky H.
Pinson, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/10/2019 Category: Service
Service at the dealer.
The free oil change ended up being not free. They required I pay $300- $600 dollars to remain getting a free oil change. and Fee wipers. The hook for saling the car was their excellent service Provided.
RUSTY P., service manager from Jim Burke Hyundai responded on 06/11/2019

it is a great program if the vehicle is going to be serviced here
however factory required maintenance must be kept up to date
with us - sorry if this was not explained throughly at time of sale
if any question please contact me direct

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Fultondale, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/14/2019 Category: Service
Service
See above note
RUSTY P., service manager from Jim Burke Hyundai responded on 05/15/2019

my apologies for your experience
some one will be in touch soon

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Loganville, GA
2012 Hyundai Equus
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/19/2019 Category: Service
Tried to rip me off
Would not recommend at all.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/19/2019
  1. sorry
    we did not try to rip you off - we seen you had a water pump leaking and wanted you to know the possibilities of other damage
    related to overheating - which is common
    should replace leaking pump and then block test for internal leak
    so my apologies for this not being made clear to you
    its not out intent to rip off (over repair) but possibilities should be discussed

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

MC
Marcus C.
Birmingham, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/01/2019 Category: Service
This visit was better than my last but not completely better.
Still not completely sure about bringing my vehicle here
MARY H. from Jim Burke Hyundai responded on 04/09/2019

We apologize for your experience.  Someone will be in touch with you soon.
Have a nice evening.

Thank you,
Mary Hamilton


Verified Customer
Pleasant Grove, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/06/2019 Category: Service
Not so good experience
It would be nice if customers were told that their vehicle may or may not be serviced in the same day before they left car at dealership
RUSTY P., service manager from Jim Burke Hyundai responded on 03/10/2019
  1. thank you for responding
    my apologies for your recent service experience
    you are absolutely right and should have been told
    up front on the work load,
    i will address this immediately
    if you would like to schedule a time i would be happy to
    test drive the vehicle with you so we can show the technician
    the issue

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Birmingham, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/20/2018 Category: Service
Not as thorough this time
This time I did not have such a great service experience. Once again I was told that bringing my car in well within the manufacturer’s guidelines was not enough and that it should be done every 3000 miles. Also did not receive a written statement of any tests that were done for the service (my fault for not asking). Also tires were inflated improperly during visit and could of created a potentially dangerous situation. I will still get my car serviced here but maybe not on a Saturday where they seem very rushed and not as thorough.
MARY H. from Jim Burke Hyundai responded on 11/21/2018

We apologize for your your experience.  A manager will contact you shortly.  
Have a Happy Thanksgiving!

Thank you,
Mary Hamilton


Verified Customer
Jasper, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/02/2018 Category: Service
Oil change free be careful of the recommended service cost
Oil change is free but 7500 mile inspection cost was more than an oil change which does most of the inspection as part of service

Verified Customer
Birmingham, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/27/2018 Category: Service
Well they didn't top off all my fluids but everything else was fine
I'll recommend that if you go make sure you let them know to fill you fluids up.
MARY H. from Jim Burke Hyundai responded on 09/27/2018

Thank you for taking the time to provide us with your feedback.  We apologize for your experience.  A manager will be in touch with you shortly.
Have a nice day.

Thank you,
Mary Hamilton