Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1970 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


DA
Dawn A.
Sylvan Springs, AL
2013 HYUNDAI TUCSON
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2015 Category: Service
Deceptive
My daughter brought in her car for the free oil change. Y'all saw sucker written on her face. You told her she MUST get a complete tune-up to be eligible for the free oil change. This "complete" tune-up consisted of cleaning the battery connections, changing the oil, changing the cabin air filter, and balancing the tires. This should not have cost $357. I will have all tune-ups and oil changes completed at an honest dealership/shop from now on.
John M., Service Director from Jim Burke Hyundai responded on 07/09/2015

Sometimes there is miscommunication, especially if a third party is involved.  I sent an email a few days ago requesting an opportunity to discuss and, hopefully, resolve your concern.  We have always had a good relationship in the past and would like nothing more than to have it restored.

John Morris

Service Director


KB
Kelvin B.
Mount Olive, AL
2011 HYUNDAI SANTA FE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2015 Category: Service
Service Dept Is Great
Service Dept Is Great They need To teach Sales Managers How to be respectful. Tee Thomas needs manner classes.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/27/2015 Category: Service
Management unprofessional
Sales manager was rude and cocky after I purchased my vehicle
John M., Service Director from Jim Burke Hyundai responded on 05/27/2015

Spoke with our valued customer.  His concern is not with our Service Department.  He has stated he will be glad to rescore us.  We look forward to taking care of his automotive needs in the future.

John Morris

Service Director


Verified Customer
Birmingham, AL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/22/2015 Category: Service
Shame on service department for bait and switch
Eventhough the dealership advertises and the salesperson repeatedly emphasized free oil changes for the life of the car, when I took the car to get my oil changed at 15,000 miles on my 2014, the service department tried to sell me over $350 worth of services for a simple oil change and tire rotation. I feel like this bait and switch tactic is unethical and dishonest and preys on those who are not as familiar with automotive services. All I wanted was a simple oil change and tire rotation on a 2014 vehicle with only 15,000 miles, and this service department tried to convince me to purchase over $350 worth of services that i did not need on a fairly new vehicle. Shame on this service department .
John M., Service Director from Jim Burke Hyundai responded on 05/01/2015

We present services that enhance the performance and longevity of the vehicles we service.  It is the customer's perogative to decline or accept our recemmendations or the factory minimum or no service at all.  The only requirement to remain on our Free Oil Change For Life is to perform the factory required maintenance with our service department.

John Morris

Service Director


Verified Customer
Jacksonville, AL
2011 HYUNDAI SANTA FE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2015 Category: Service
Good trip for a change.
Normally when I take my vehicle in for an oil change, it's a 2-3 hr wait. This time, Jordan wrote up the paperwork as soon as I arrived and in an hour we were ready to go. Great improvement!
John M., Service Director from Jim Burke Hyundai responded on 01/20/2015

John Morris

Service Director

John M., Service Director from Jim Burke Hyundai responded on 01/20/2015

It is always our intent to provide service in the quickest manner possible, while not sacrificing the quality of the service.  Most of the time we can do so on basic maintenance services, however, when additional diagnostics are required, more time is required.  Another factor with repair time is choosing when to have a vehicle serviced.  We run at 100% Monday through Friday, but we only run at 67% on Saturday.  This allows our employees to have, at least, some weekend time off.  If a customer chooses only to bring their vehicle in on Saturday, there is a possibility of additonal wait time based on the customer count that day.  Thank you for your feedback & your patronage.

John Morris

Service Director


JB
Jeanette B.
Birmingham, AL
2010 HYUNDAI SANTA FE
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2014 Category: Service
They lie to thier customers
I would never go back to this service department they deceived me in thinking that I needed a new interior air filter and also didn't advise me of my 100,000 bumper to bumper warrenty before advising me that I needed a CV axle and that it should be covered. Instead they wanted to repair it and then charge me so no I am very dissatisfied with them and will not be going back because the service department are crooks!
John M., Service Director from Jim Burke Hyundai responded on 03/28/2014

Anytime we have a response like this, it is important we address the issue.  I have talked with Ms. Burems & we realize we did not inform her of her 100K mile powertrain warranty.  This is our mistake and we have apologized.  Regarding the cabin air filter, it was in need of replacement.  It was supposed to have been replaced at another dealer during a previous visit.  We can't say it wasn't, but it needed to be replaced.  We want all our customers to know we have a policy of honesty and integrity with each and every customer.  I have conveyed this to Ms. Burems and hope she understands this and may be willing to give us another opportunity.

John Morris

Service Director


HP
HECTOR P.
Hoover, AL
2012 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2013 Category: Service
Maintenance schedukes different than recommended by OEM
I don't understand why this dealer is scheduling in more frequent basis than recommended by the manufacturer.
John M., Service Director from Jim Burke Hyundai responded on 08/27/2013

I regret we cannot make all our customers 100% happy with our services, although it is our intent to do so.  I have reponded directly to Mr. Perez-Mora explaining many owners prefer to service their vehicles more frequently, just as he has in the past by taking part in our Free Oil Change Program.
John Morris, Service Director


LC
LEROY C.
Birmingham, AL
2007 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2013 Category: Service
Got to charge you something
after inspecting my tires and wheels ,I was charged
$44.00 because I delayed buying tires. the technician had to charge something
John M., Service Director from Jim Burke Hyundai responded on 07/15/2013
Our goal is to always give our customers the best of service. It was necessary to remove all your wheels and put on balancing machine to find out two of your wheels are bent creating the condition you described. The amount you were charged ($41.25) was more than fair. In addition, your need for 4 tires are immediate, however, you declined to have them replaced. Our ability to remedy customer concerns are limited by their willingness to have repairs performed. John Morris, Service Director

Verified Customer
Trussville, AL
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Always Professional in everything
Work was done on time, as usual!
MARY H. from Jim Burke Hyundai responded on 09/19/2019

Thank you for taking the time to respond Mr. Waldrop!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

EA
Edward A.
Birmingham, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Service on 9/17/2019
Good people, responsive and always positive.
MARY H. from Jim Burke Hyundai responded on 09/19/2019

Thank you for taking the time to respond Mr. Allen!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Mountain Brook, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Hyundai Services
My service rep Brian Christopher , was professional, friendly, knowledgeable and helpful!

* Preferred Lease Care Policy, very disappointing. I cancelled it, Not Helpful !!!
MARY H. from Jim Burke Hyundai responded on 09/19/2019

Thank you for taking the time to respond Mr. Davis!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

PW
Paul W.
Alexandria, VA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Great
Great
MARY H. from Jim Burke Hyundai responded on 09/19/2019

Thank you for taking the time to respond Mr. Alexandria!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

DC
Daisy C.
Bessemer, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
excellent service
fast service and very friendly
MARY H. from Jim Burke Hyundai responded on 09/17/2019

Thank you for taking the time to respond Ms. Carroll!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Professional and Accommodating
My experience with this location is always pleasant.
MARY H. from Jim Burke Hyundai responded on 09/17/2019

Thank you for taking the time to respond Ms. McKinney Allen!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

GB
Gelene B.
Mountain Brook, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Routine service
Had my appointment , very little to no wait. Eddie, my service advisor kept me abreast of my service. They found bulbs outs, that I was not aware, got them replaced. Left, had a low tire pressure light, returned and it was repaired right away.
MARY H. from Jim Burke Hyundai responded on 09/17/2019

Thank you for taking the time to respond Ms. Breeland!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

JG
Janita G.
Birmingham, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Get service
I have always enjoyed my visits in the Service Department..No problems at all.....But there should be some coupons for the Oil Changes....Hint Hint!!
MARY H. from Jim Burke Hyundai responded on 09/13/2019

Thank you for taking the time to respond Ms. Germany!  We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
The service was great!
They have excellent customer service!!
MARY H. from Jim Burke Hyundai responded on 09/12/2019

Thank you for taking the time to respond Ms. Madrigal! We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Service
Eddie and team are awesome!
MARY H. from Jim Burke Hyundai responded on 09/12/2019

Thank you for taking the time to respond Ms. Murphy! We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

CD
Chao D.
Birmingham, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2019 Category: Service
friendly staff
Staff are friendly and services are great
MARY H. from Jim Burke Hyundai responded on 09/12/2019

Thank you for taking the time to respond Ms. Dong! We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

GA
George A.
Birmingham, AL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
100% commendable service
Reception and attention by Eddie Hicks was unsurpassed In & out in in 50 minutes
MARY H. from Jim Burke Hyundai responded on 09/12/2019

Thank you for taking the time to respond Ms. Adams! We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great place!
Great place to buy a car! Service department is quick, friendly and efficient.
MARY H. from Jim Burke Hyundai responded on 09/12/2019

Thank you for taking the time to respond Ms. Elam! We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com