Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1965 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


RB
Robert B.
Birmingham, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2016 Category: Service
Just got charged for $35 fuel additive. Previously, $50 in-cabin air filter. Always some extra charge.
See above review.
John M., Service Director from Jim Burke Hyundai responded on 10/17/2016

Thank you for choosing Jim Burke for your automotive service.  I understand Eddie has talked with you and explained we only want to present those services which are beneficial to your vehicle and we always leave the decision to the customer.  Thank you in advance for your reconsideration on scoring our services.

John Morris
Service Director


Verified Customer
Birmingham, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/06/2016 Category: Service
My visit to Jim Burke
I felt that it took too long for them to diagnose the problem with my car.
John M., Service Director from Jim Burke Hyundai responded on 10/07/2016

Our goal is to always provide 5-Star service to all our customers.  There are times when diagnostics take longer than others.  In this case, it was an electrical issue, which can be even more difficult.  We received the vehicle near 3pm on Thursday, so, based on our workload, we were not able to address the concern until after the weekend.  We completed repairs the same day.  Hopefully, this explains the time your vehicle was in our service department and will result in reconsideration of the score we received.

John Morris
Service Director


Verified Customer
Hanceville, AL
2012 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2016 Category: Service
Convenience
Yes
John M., Service Director from Jim Burke Hyundai responded on 06/25/2016

We always attempt to provide 5-Star service.  When we fail to do so, we want to know why.  Any feedback I appreciated to help us do so. If you feel you received such service, I hope you will take the time to reconsider your rating.

John Morris

Service Director


Verified Customer
Birmingham, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2016 Category: Service
No issues
I will return.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2016 Category: Service
Satisfied Cusromer
I have no complaints. I will return.
John M., Service Director from Jim Burke Hyundai responded on 05/19/2016

It is always our intent to provide 5-Star service each & every visit to our Service Department.  It appears we did all the right things based on your comments.  We hope you will reconsider your rating.  We look forward to assisting you with your automotive needs in the future.

John Morris

Service Director


Verified Customer
Birmingham, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/11/2016 Category: Service
Poor Communications
Had to wait too long due to break down in communications with service advisor. Misunderstanding between what was promised and what was delivered.
John M., Service Director from Jim Burke Hyundai responded on 01/13/2016

I really appreciate your feedback regarding your most recent visit.  I understand your first visit was without an appointment and we weren't able to accommodate you in a timely manner, so Gary rescheduled and set an appointment.  Gary & Rusty, our Service Manager, made arrangements for a loaner vehicle, but you decided you would rather not get a loaner.  Gary stated there were a number of recalls, as well as a concern and maintenance to be performed, however, we were able to complete these in a timely manner.  From your response, it appears the second visit met your satisfaction.  Based on this, I am hoping you will consider a 5-Star rating in the future, if you are totally satisfied.

John Morris

Service Director


Verified Customer
Birmingham, AL
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2015 Category: Service
90-minute oil change
The wait for an oil change was far too long. They should allow appointments on Saturdays, instead of implying on the phone that a drop-in would be relatively quick. Next time I am just taking my car to an express oil change place.
John M., Service Director from Jim Burke Hyundai responded on 08/31/2015

You are absolutely correct, sir. We apologize it took 67 minutes to complete your service from the time of writeup (7:54) until invoiced (9:01). We are open from 7am until 1pm on Saturday and operate on Saturdays like an express oil change facility for the purpose of performing these services quicker. However, when operating in this fashion, it is necessary to operate on 1st come basis, just as they do. Having owned and operated such a facility, there are times when your bays may be backed up 3 and 4 deep. When you figure each vehicle needs 20 to 30 minutes each, you can count on it taking a bit longer. Prior to owning such a facility, I visited a number of them and can confirm this is true, especially on a Saturday morning at 8am. It is our goal to give each and every customer the very best service possible and we will continue to do so.

John Morris
Service Director


MB
MELISSA B.
Gardendale, AL
2011 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2015 Category: Service
Did not address all repair items
We requested specifically for the cruise control to be looked at. They ignored this request. When brought to there attention the Service Writer stated we could bring the car back the next day. However, this did not fit into my husband's travel schedule.
John M., Service Director from Jim Burke Hyundai responded on 08/26/2015

We regret we did not address your concern with the speed control during your last visit.  I understand Garry has made an appointment to address your concern.  We will do everything we can to expedite the process.

John Morris

Service Director


Verified Customer
Birmingham, AL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/22/2015 Category: Service
Shame on service department for bait and switch
Eventhough the dealership advertises and the salesperson repeatedly emphasized free oil changes for the life of the car, when I took the car to get my oil changed at 15,000 miles on my 2014, the service department tried to sell me over $350 worth of services for a simple oil change and tire rotation. I feel like this bait and switch tactic is unethical and dishonest and preys on those who are not as familiar with automotive services. All I wanted was a simple oil change and tire rotation on a 2014 vehicle with only 15,000 miles, and this service department tried to convince me to purchase over $350 worth of services that i did not need on a fairly new vehicle. Shame on this service department .
John M., Service Director from Jim Burke Hyundai responded on 05/01/2015

We present services that enhance the performance and longevity of the vehicles we service.  It is the customer's perogative to decline or accept our recemmendations or the factory minimum or no service at all.  The only requirement to remain on our Free Oil Change For Life is to perform the factory required maintenance with our service department.

John Morris

Service Director


JM
Jason M.
Hayden, AL
2013 HYUNDAI SANTA FE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2014 Category: Service
Great Service, but
When I bought my Santa Fe I able to get free oil change for as long as I own my car. I had it last serviced about 4k ago and went in last week for an oil change and was hit with it needed to be serviced. When I bought my car I was told it would need a new air filter at 18k and then some minor stuff at 60k. Not a big deal air filter cannot be no more than $50. My service last week was $296. I cannot afford to keep this service up if this is what it takes to have the free oil change for life. My husband had a free oil change for life with Toyota and he got just that free oil change no underlining service agreements. I can do this work on my own for a lot less cost.
I also washed my car the day prior to having it serviced when I got home from the service work I had grease prints on both front doors.
I do have say the gentleman that helped me with my paperwork and the lady that checked me out were very nice.
I just wish I was told about all the maintenance needed to keep the free oil change when I purchased my vehicle.
John M., Service Director from Jim Burke Hyundai responded on 03/19/2014

I want to sincerely apologize for the handprints on your vehicle.  Eddie has attempted to contact you and apologize.  We will be happy to wash and clean your car at your convenience or upon your next visit.  It is sometimes a dirty job performing repairs/maintenance on automobiles & we do sometimes get it on the vehicle.  However, that is no excuse for not cleaning it off when this happens.  Regarding the maintenance on your vehicle, it is your decision to perform these services or not.  Some choose to maintain their vehicles to the highest standards & some choose to do the minimum.  During your last visit, we performed your 5th Free Oil & Filter change & this time Eddie added a free tire rotation & brake inspection.
To remain on the Free Oil Change For Life program, you only need to perform factory required maintenance at our location.  A Santa Fe is a pretty good investment, so taking the best care of it will help you get the most of your vehicle for, hopefully, and extended period of time.  I hope this explanation helps & we look forward to assisting you with all your automotive needs in the future.

John Morris

Service Director


HP
HECTOR P.
Hoover, AL
2012 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2013 Category: Service
Maintenance schedukes different than recommended by OEM
I don't understand why this dealer is scheduling in more frequent basis than recommended by the manufacturer.
John M., Service Director from Jim Burke Hyundai responded on 08/27/2013

I regret we cannot make all our customers 100% happy with our services, although it is our intent to do so.  I have reponded directly to Mr. Perez-Mora explaining many owners prefer to service their vehicles more frequently, just as he has in the past by taking part in our Free Oil Change Program.
John Morris, Service Director


LC
LEROY C.
Birmingham, AL
2007 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2013 Category: Service
Got to charge you something
after inspecting my tires and wheels ,I was charged
$44.00 because I delayed buying tires. the technician had to charge something
John M., Service Director from Jim Burke Hyundai responded on 07/15/2013
Our goal is to always give our customers the best of service. It was necessary to remove all your wheels and put on balancing machine to find out two of your wheels are bent creating the condition you described. The amount you were charged ($41.25) was more than fair. In addition, your need for 4 tires are immediate, however, you declined to have them replaced. Our ability to remedy customer concerns are limited by their willingness to have repairs performed. John Morris, Service Director

CD
Chao D.
Birmingham, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2019 Category: Service
friendly staff
Staff are friendly and services are great
MARY H. from Jim Burke Hyundai responded on 09/12/2019

Thank you for taking the time to respond Ms. Dong! We appreciate your business as well as your feedback. 

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

ET
Elizabeth T.
Birmingham, AL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
Service
Location
MARY H. from Jim Burke Hyundai responded on 08/21/2019

Thank you for taking the time to respond Ms. Thompson! We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2019 Category: Service
Good service
Went in for recalls. Pleased with services. Probs will go back for repairs in the future.
MARY H. from Jim Burke Hyundai responded on 08/05/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful morning!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2019 Category: Service
santa fe
as expected..nothing more
MARY H. from Jim Burke Hyundai responded on 07/24/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

RS
Rosenia S.
Tuscaloosa, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2019 Category: Service
Very timely
Great service but my vehicle now makes a noise that it didn't make before service
MARY H. from Jim Burke Hyundai responded on 07/03/2019

Thank you for taking the time to complete the survey. I do apologize for the inconvenience. However, we are always looking for ways to improve our services!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

RT
Rebecca T.
Birmingham, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2019 Category: Service
Satisfied
Though it took time and going to a manager about my problem, it was resolved.
MARY H. from Jim Burke Hyundai responded on 07/01/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
Service
The staff is very attentive to the customers.
MARY H. from Jim Burke Hyundai responded on 06/28/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

CJ
Courtney J.
Birmingham, AL
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
4
I was satisfied with the service i received.
MARY H. from Jim Burke Hyundai responded on 06/18/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Thomasville, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2019 Category: Service
Quick Service
They were really quick with getting my car serviced.
MARY H. from Jim Burke Hyundai responded on 06/17/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com