Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

3285 Reviews

ReScore Reviews™ (107)

ReScore
Overall Rating 4.4205596/5Overall Rating 4.4205596/5Overall Rating 4.4205596/5Overall Rating 4.4205596/5rating 4.4205596
Original
Overall Rating 2.42056/5Overall Rating 2.42056/5rating 2.42056rating 2.42056rating 2.42056
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


WP
William P.
Prattville, AL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Best personnel in the car selling and service department business
Glenn Stinchcomb is the best, very open to any inputs and keeps you abreast of the status of your car while under going repair. Jeff Robinson is the only sales associate I would buy a new car from. These are two of the best.
Laverne H. from Capitol Hyundai Montgomery responded on 08/21/2019

Thank you for the kind words, We want all of our customers to be treated with the best Customer Service, and all of them work hard to give this! Thank you for being a Capitol Hyundai Customer, we appreciate you!
Laverne Hooper
Customer Service Specialist


EL
Elisabeth L.
Montgomery, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Great service!
Thanks for your prompt attention to having my car repaired.
Laverne H. from Capitol Hyundai Montgomery responded on 08/19/2019

Thank you for taking the time to do the survey! We appreciate all of our customers and always want them to have a great experience! Thanks for being a Capitol Hyundai Customer!
Laverne Hooper
Customer Service Specialist


Verified Customer
Prattville, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
excellent experience
another excellent experience at the Hyundai dealership. Great staff and service
Laverne H. from Capitol Hyundai Montgomery responded on 08/19/2019

Thank you so much for the kind words, we strive hard to give excellent service to all of our customers. Thank you so much for being a Capitol Hyundai Customer.
Laverne Hooper
Customer Service Specialist


EJ
Emily J.
Prattville, AL
2016 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
good
your people make it great
Laverne H. from Capitol Hyundai Montgomery responded on 08/19/2019

Thanks for doing the survey, thank you for the 5 Stars we work hard each day to give 5 Star Service.
Thanks
Laverne Hooper
Customer Service Specialist


DW
Dion W.
Montgomery, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Excellent
Great service and people are top notch.
Laverne H. from Capitol Hyundai Montgomery responded on 08/19/2019

Thank you for taking the time to do the survey and thank you for the kind words. We appreciate all of our customers and want to always give them Great Service.
Thanks for being a Capitol Hyundai Customer
Laverne Hooper
Customer Service Specialist


DW
Donald W.
Montgomery, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Reliable service after purchasing a Hyundai
We have purchased Sonatas, Elantras, and Tuscons from Capitol Hyundai. Their service department is truly outstanding. Craig and Bob are usually the service personnel that I deal with and both are outstanding in every way. During this trip, Craig took care of ordering a part and took care of a recall item at the same time.
SCOTT S. from Capitol Hyundai Montgomery responded on 08/17/2019

Dear valued customer, Thank you for the kind words of encouragement for my staff. We strive to provide an excellent experience every visit and want to make you feel at home with us. Please feel free to call if you have a question or would like to set up an appointment.

Thank you again

Scott A. Schodorf
Service Manager
334-279-6555 ext2270
scott.schodorf@capitolimports.com


DN
Donald N.
Prattville, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Excellent and Professional Service!!
Set appointment online. The Service Department was ready with my information and ready to provide exactly what I asked for, even though I was over an hour early.
Very Impressed!
All work completed exactly as I had hoped for a few dollars less than expected.
Will Continue coming back!!
SCOTT S. from Capitol Hyundai Montgomery responded on 08/16/2019

Dear valued customer, I would like to personally thank you for giving my service team a 5-star review. I am glad to hear my service team made a great impression during your recent service visit for an oil change and tire rotation. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs.

Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555 ext 2270
scott.schodorf@capitolimports.com

 


Verified Customer
Auburn, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Not going to do that
Not going to do that. It angers me that yo ask. It almost drives my business away.
SCOTT S. from Capitol Hyundai Montgomery responded on 08/15/2019

Dear valued customer, i want to thank you for the five star rating. I would like to talk with you about the comment left on the survey. The phone number listed on repair order does not have a voice mail set up. feel free to call me if you have any questions or want to discuss further. Thank you again for choosing Capitol Hyundai for your service needs.

Scott A. Schodorf
Service Manager
334-279-6555 ext2270
scott.schodorf@capitolimports.com


Verified Customer
Prattville, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
friendly
Very nice and friendly employees. Very helpful too.
Willie M. from Capitol Hyundai Montgomery responded on 08/14/2019

Dear valued customer, I would like to personally thank you for giving our service team a 5-star review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs. Tell your family and friends we thank them too.

 

Thank you again

 

Willie Mahone

Service Department

Capitol Hyundai

2820 Eastern Blvd

Montgomery Al, 36116

334-279-6555


Verified Customer
Montgomery, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Outstanding service
The sales staff as well as the service providers show excellent product knowledge and service.
Willie M. from Capitol Hyundai Montgomery responded on 08/14/2019

Dear valued customer, I would like to personally thank you for giving our service team a 5-star review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs. Tell your family and friends we thank them too.

 

Thank you again

 

Willie Mahone

Service Department

Capitol Hyundai

2820 Eastern Blvd

Montgomery Al, 36116

334-279-6555


MW
Michael W.
Montgomery, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Best service ever
Best service ever. Was treated amazing!
Willie M. from Capitol Hyundai Montgomery responded on 08/14/2019

Dear valued customer, I would like to personally thank you for giving our service team a 5-star review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs. Tell your family and friends we thank them too.

 

Thank you again

 

Willie Mahone

Service Department

Capitol Hyundai

2820 Eastern Blvd

Montgomery Al, 36116

334-279-6555


SS
Sherry S.
Clanton, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great service
Good service and organization. Everyone very helpful!
Willie M. from Capitol Hyundai Montgomery responded on 08/14/2019

Dear valued customer, I would like to personally thank you for giving our service team a 5-star review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs. Tell your family and friends we thank them too.

 

Thank you again

 

Willie Mahone

Service Department

Capitol Hyundai

2820 Eastern Blvd

Montgomery Al, 36116

334-279-6555


Verified Customer
Montgomery, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Excellent service. I have all my routine service done there.
Excellent service. I was able to get an appointment right away.
Willie M. from Capitol Hyundai Montgomery responded on 08/14/2019

Dear valued customer, I would like to personally thank you for giving our service team a 5-star review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs. Tell your family and friends we thank them too.

 

Thank you again

 

Willie Mahone

Service Department

Capitol Hyundai

2820 Eastern Blvd

Montgomery Al, 36116

334-279-6555


JA
John A.
Montgomery, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
very happy again
excellent service for 9 years
SCOTT S. from Capitol Hyundai Montgomery responded on 08/13/2019

Dear valued customer, I would like to personally thank you for giving my service team a 5-star review. I am excited to see we have been able to provide excellent service for you for the life of your vehicle. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs.

Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com

 


LR
Leon R.
Montgomery, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Friendly, caring and knowledgable staff
Had good experience with service techs. however, I like this info to be passed on to whomever, I don't like the fact that the GPS systemin my model HAS to be connected along with the cell phone, I've nearly gotten ticketed twice in GA because the cell phone was visible; officer thought I was using phone while driving.
Willie M. from Capitol Hyundai Montgomery responded on 08/12/2019

Dear valued customer, I would like to personally thank you for giving our service team a 5-star review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs. Tell your family and friends we thank them too.

 

Thank you again

 

Willie Mahone

Service Department

Capitol Hyundai

2820 Eastern Blvd

Montgomery Al, 36116

334-279-6555


Verified Customer
Montgomery, AL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Excellent Service
My service advisor Craig Lyne is incredible. He takes care of all of my car needs without any hassle whatsoever. He really make the service appointment that much better. My only recommendation would be to offer loaners if the service is going to be all day. I dropped my car off at 10:30am and it wasn't ready until 4:15ish so the shuttle brought me home and I was without car for that period of time.
SCOTT S. from Capitol Hyundai Montgomery responded on 08/10/2019

Dear valued customer, I would like to personally thank you for giving my service team a 5-star review and for the kind words for you service advisor. We at Capitol Hyundai strive to provide a pleasant and timely service visit. If you are ever in need of anything above and beyond our normal business process, feel free to contact the service manager. We can accommodate you on a case by case basis.  Please feel free to call and set an appointment for all your service needs.

Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com


MF
Mark F.
Montgomery, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Awesome service!
Outstanding service!
SCOTT S. from Capitol Hyundai Montgomery responded on 08/09/2019

Dear valued customer, I would like to personally thank you for giving my service team a 5-star review and your great comment to us. That goes a long way and makes us feel we are doing our job correctly in helping our customers. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs.
Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com


Verified Customer
Montgomery, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Comments must be present
Comments must be present
SCOTT S. from Capitol Hyundai Montgomery responded on 08/09/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


Verified Customer
Montgomery, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
some things a little expensive
I was a little surprised (not happily) at the price for replacing my wiper blades ($40).
SCOTT S. from Capitol Hyundai Montgomery responded on 08/09/2019

We would like to thank you for choosing Capitol Hyundai for you service needs and for the 5-star review score. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit. some times factory replacement parts can be a little pricey. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 
Thank you

Scott A. Schodorf
Service Manager
334-279-6555
scott.schodorf@capitolimports.com


CC
Chanterryka C.
Tuscaloosa, AL
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Very pleased!
The workers displayed great customer service and knowledge about all questions I had concerning your car!
SCOTT S. from Capitol Hyundai Montgomery responded on 08/09/2019

 

Dear valued customer, I would like to personally thank you for giving my service team a 5-star review. It was our pleasure in helping you and answer any questions or concerns you have.  We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs.

Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com