Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

3226 Reviews

ReScore Reviews™ (105)

ReScore
Overall Rating 4.44762/5Overall Rating 4.44762/5Overall Rating 4.44762/5Overall Rating 4.44762/5rating 4.44762
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
92% Would Recommend
100% Business Response
Latest Review 31 minutes ago

Reviews


GV
Gregory V.
Randolph, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2019 Category: Service
Wait time
Wait time while waiting in line was unacceptable. It took at least 20 mins. The service man stated my car should be ready in an hour. It took over 2
SCOTT S. from Capitol Hyundai Montgomery responded on 08/16/2019

Dear valued customer, I apologize for the extended wait time in the service lane during check in and in service. During your visit, your vehicle required 2 open campaigns to be performed and an A/C system inspection requiring a road test. If the total time to inspect and repair your vehicle was excessive, it should have been communicated to you. Most A/C inspections and/or repairs usually take longer than 2 hours to perform. Please give me a call directly if you have another issue with your vehicles A/C blower becoming inoperative.

Thank you again

Scott A. Schodorf
Service Manager
334-279-6555
scott.schodorf@capitolimports.com


YW
Yvette W.
Montgomery, AL
2015 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2019 Category: Service
Lack of Acknowledging your customer
Poor customer service.
SCOTT S. from Capitol Hyundai Montgomery responded on 08/15/2019

Dear valued customer, I want to apologize for my service teams actions during your recent visit. My service team works very hard and we do get complacent. It is not our intention to forget anyone or not acknowledge our customer. It is not good business. We will do better. Thank you for being our customer.
Feel free to call me if you have any questions or would like to discuss further.

Thank you for your time


Scott A. Schodorf
Service Manager
334-279-6555 ext2270
scott.schodorf@capitolimports.com


CT
Charmyn T.
Prattville, AL
2014 Hyundai Equus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2019 Category: Service
this place is average
if you know exactly what you need then this is the place to go.
SCOTT S. from Capitol Hyundai Montgomery responded on 08/14/2019

Dear valued customer, I am sorry to hear you are unhappy with the service you received at Capitol Hyundai on your Equus. I called and left a message for you to call and discuss the concern you have and any possible options we can come to an agreement on to remedy your concern.  If there is something we missed or need to correct, we will make efforts to rectify the problem.


Thank you for your time

Scott A. Schodorf
Service Manager
334-279-6555 ext 2270
scott.schodorf@capitolimports.com


GG
Gordon G.
La Jolla, CA
2014 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2019 Category: Service
capital hyunadi
Poor communication; questionable competence
Willie M. from Capitol Hyundai Montgomery responded on 08/14/2019

Dear valued customer, I would like to personally thank you for giving our service team the review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs. Tell your family and friends we thank them too.

 

Thank you again

 

Willie Mahone

 

Service Department

Capitol Hyundai

2820 Eastern Blvd

Montgomery Al, 36116

334-279-6555


Verified Customer
Montgomery, AL
2013 Hyundai Azera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2019 Category: Service
Lost part
Service personnel were courteous but shouldn’t have had to have 2 appointments.
Willie M. from Capitol Hyundai Montgomery responded on 08/14/2019

Dear valued customer, I would like to personally thank you for giving our service team the review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs. Tell your family and friends we thank them too.

 

Thank you again

 

Willie Mahone

 

Service Department

Capitol Hyundai

2820 Eastern Blvd

Montgomery Al, 36116

334-279-6555


Verified Customer
Prattville, AL
2012 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2019 Category: Service
THIS IS OUR THIRD HYUNDAI SINCE 2001. SINCE THE PURCHASE OF THE 2012 THE SERVICE AND ATTITUDE OF THE MONTGOMERY DEARLER HAS CHANGED OUR MIND ON PURCHASING ANOTHER HYUNDAI.
BAD
SCOTT S. from Capitol Hyundai Montgomery responded on 08/10/2019

Dear valued customer, having been a technician myself for over 25 years, I understand your frustration. I am not sure why the technician and service advisor would think wheel and/or hub bearings cannot be diagnosed without installing new tires first. After talking to the technician and advisor, they stated your tires were in rough shape(cupped) and were the focal point of the noise you were hearing. We at Capitol Hyundai are not here to sell things you do not need. I can assure you I will address this issue with my techs and advisors. I would like to discuss with your further. Please call me at the store and we can discuss the situation.

Thank you for your time and feedback.

Sincerely,

Scott Schodorf
Service Manager
334-279-6555 ext 2270
scott.schodorf@capitolimports.com


TM
Takecia M.
Prattville, AL
2019 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/31/2019 Category: Service
Good customer service
Good customer service
SCOTT S. from Capitol Hyundai Montgomery responded on 08/01/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 
Thank you

Scott A. Schodorf
Service Manager
334-279-6555
scott.schodorf@capitolimports.com


Verified Customer
Montgomery, AL
2010 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2019 Category: Service
bad experience
Although Scott saved the day, our overall experience was lacking. But over the years this dealer has been great. Everyone has a
bad day.
SCOTT S. from Capitol Hyundai Montgomery responded on 07/26/2019

Dear valued customer, yes everyone can have a bad day. We strive to be at our best everyday and to give a five star experience. However, we did not during your last service visit and I apologize for that. I want to thank you for taking the time for your feedback. Have great evening.

Thanks again

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com


Verified Customer
Pike Road, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Customer service
Love my Hyundai and the staff at Capitol Hyundai. Always polite and respectful. Service is always stellar.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2019 Category: Service
Cannot beat the warranty and friendly service.
Enjoy the service whether drop off or sit and wait.
SCOTT S. from Capitol Hyundai Montgomery responded on 07/10/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We apologize for not communicating with you about the part needed for your warranty repair. We should have and provided alternate trasnportation. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

Please feel free to call me and discuss if you have any questions.
 

Thank you for your time

 

Scott A. Schodorf

Service Manager

334-279-6555 ext 2270


Verified Customer
Deatsville, AL
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2019 Category: Service
always behind and busier than can handle
With appointment at 9 am left around 12:45 for oil change and tire rotation. Wish I had other options for my Hyundai service. Entirely too slow.
Laverne H. from Capitol Hyundai Montgomery responded on 06/20/2019

Thank you for doing the review and survey, I would like to apoligize for the delay in your service, we here at Capitol Hyundai value our customers and thier time and I will be checking on this for you. I want you to know I appreciate you taking the time to make us aware of this issue. I will be trying to contact you to discuss this in more detail. If you need anything please call me at Capitol Hyundai! Thanks for being a Capitol Hyundai Customer.
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


EH
Ellen H.
Montgomery, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/17/2019 Category: Service
Shout out
A huge shout out to Willie at Capitol Hyundai! He went over and beyond to make my service visit so easy!
Laverne H. from Capitol Hyundai Montgomery responded on 06/17/2019

Thank you for taking the time to do the review.  We work hard to give our customers a great experience, but we fell short of the 5 star this time.  This is not what we want for our customers, we value thier inputs so we can make thier next experience a great one.  Thanks


PT
Pataska T.
Lanett, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Fast service
Great

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2019 Category: Service
Ok
Ok
Laverne H. from Capitol Hyundai Montgomery responded on 06/10/2019

Thank you for taking the time to do the review and survey! We appreciate you taking the time to do it, and we value our customers. Thanks for being a Capitol Hyundai Customer!
Laverne Hooper
Capitol Hyundai
Customer Service Specialist


LP
Linda P.
Wetumpka, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2019 Category: Service
Service Department
Overall my experience with the Service Department was average, but I give Lauren in sales and exceptional rating!
Laverne H. from Capitol Hyundai Montgomery responded on 06/05/2019

Thank you for taking the time to do the review and survey! We are working hard to give the best customer service! Thanks
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


Verified Customer
Equality, AL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/24/2019 Category: Service
Good service/bad product
Customer Service is much improved from previous experiences. However, the estimated time of service was over an hour more than the estimate. Representative was very courteous and informed. I was very disappointed in a major repair at less than 54,000 which was not covered under the extended warranty. After numerous recalls and especially the last one installing an alert system to notify me long enough to get off the road before the engine fails was very alarming to me. I no longer have confidence in my 2013 Santa Fe and will not purchase another Hyundai vehicle.
SCOTT S. from Capitol Hyundai Montgomery responded on 05/26/2019

Dear valued customer, we the service team at Capitol Hyundai strive fopr service excellence but sometimes miss the mark. We do apologize for the extended wait time. Feel free to give the service manager, Scott Schodorf, a call if you have any questions or concerns about your vehicle. Thank you for  choosing Capitol Hyundai for your service needs.

Scott A. Schodorf
Service Manager
Capitol Hyundai
334-279-6555 ext.2279


Verified Customer
Georgiana, AL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/22/2019 Category: Service
Good service
Good service however there were more things wrong with vehicle
SCOTT S. from Capitol Hyundai Montgomery responded on 05/26/2019

Dear valued customer, 

Thank you for choosing Capitol Hyundai for your service needs. It appears, for your statement, your vehicle needed more repairs than expected during your recent service visit. Feel free to call the service manager to discuss some options.

Thank you 

Scott Schodorf
Service manager
Capitol Hyundai
334-279-6555 ext 2279


Verified Customer
Montgomery, AL
2017 Hyundai Azera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/20/2019 Category: Service
Not great
There is a lot of room for improvement in both customer service, communication with the customer and waiting time.
SCOTT S. from Capitol Hyundai Montgomery responded on 05/20/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. iI have reveiwed your repair order, from write up to delivery, the time was one hour. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


Verified Customer
Montgomery, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2019 Category: Service
Frustrating again
Took weeks to repair, was given a rental car (from a rental company) that smelled like nicotine, cigarettes and marijuana.
SCOTT S. from Capitol Hyundai Montgomery responded on 05/07/2019

Dear Customer, I want to appologize for the lengnth of time it took to repair your vehicle. Sometimes due to parts availability, it takes longer than expected to make repairs. I wish you would have let us know of the issue with the rental vehicle our vendor provided for you. We would have swapped it out for you. In the future, if any concerns arise, please feel free to contact me personally.

Thank you

Scott Schodorf
Service Manager
Capitol HYundai
334-279-6555 


DS
Demetria S.
Montgomery, AL
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2019 Category: Service
Service Department
Needs some work.
Laverne H. from Capitol Hyundai Montgomery responded on 05/06/2019

Thank you for the review, Capitol Hyundai values all of our customers and thier opinions.  This is how we fix what ever needs to be fixed.  In the future if you have any issues please ask for me and I will be glad to help you.
Thanks
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


DY
David Y.
Montgomery, AL
2008 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2019 Category: Service
just took too long
Work was completed after 5pm despite having a 10:30am appointment.
SCOTT S. from Capitol Hyundai Montgomery responded on 04/25/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


Verified Customer
Titus, AL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/19/2019 Category: Service
Recall work
It's ok. Just a long wait
Laverne H. from Capitol Hyundai Montgomery responded on 04/22/2019

Thank you for taking the time to do the survey!  We would like to apologize for the wait.  We here at Capitol Hyundai work hard to give great customer service!
Thanks
Laverne Hooper
Customer Service Specialist
Capitol Hyundai