Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

3158 Reviews

ReScore Reviews™ (99)

ReScore
Overall Rating 4.4141424/5Overall Rating 4.4141424/5Overall Rating 4.4141424/5Overall Rating 4.4141424/5rating 4.4141424
Original
Overall Rating 2.45455/5Overall Rating 2.45455/5rating 2.45455rating 2.45455rating 2.45455
92% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


BD
Bruce D.
Montgomery, AL
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Service Department - Above and Beyond Expectations
Bob McElvy (Service Advisor) and Scott Schodorf9 (Service Manager) went out of their way to help me deal with an expensive repair (over $3100). They took the time to outline several options, including a Hyundai Corporation cost sharing option -- which was a "long shot". Long story short, it was because of their willingness to go beyond the standard customer service transaction and do REAL customer service that I was able to save over $2700. They could have easily have gone the standard customer service route. As a retired senior master sergeant, I have had my people do extraordinary things because they took their mission seriously. Bob and Scott remind me of those extraordinary people who did extraordinary things.

Verified Customer
Deatsville, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2019 Category: Service
Good Service
I've never taken a vehicle in for recall servicing so I can't fully comment on the timeliness of the service but the associate was polite and helpful.

KM
Kevin M.
Wetumpka, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Love Capitol Hyundai!
Wonderful service representatives and department. We have two Hyundai vehicles and we continue to have them serviced by Hyundai’s qualified technicians.

Verified Customer
Ramer, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Good and timely service.
My 2012 Sonata had to have the engine replaced along with several other recalls. My service representative Glenn was courteous and attentive. I was impressed with the operation of the service department. The only complaint that I had was being billed for a steering coupling device replacement. However, this was due to Hyundai policy and not Capitol Hyundai. Although the coupling device had failed around the 80,000 miles, my warranty notice for this came out after my car had reached over 100,000 miles. Since the coupling device was weak and therefore defective, I feel like Hyundai should have repaired the item at no charge. My experience was not the same in the sales department several years ago. It was not my salesman's fault as much as the way the sales department worked at the time. The old 4 square sales technique seemed to be the way things were done. Customers that do their research have too much Information available on local market price and such. Informed customers do not want to be treated as if they are ignorant. I actually paid less for the car than I was willing to pay due to the haggling nature of things. I hope this has changed over the course of time. However, that was my experience and why I will have to put no on the recommendation. I would recommend the service department because seems to be very customer oriented.

Verified Customer
Montgomery, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2019 Category: Service
Frustrated
Doesn’t make sense to make an appointment if your wait time is still 3 hrs or so.

SS
Sang S.
Auburn, AL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2017
Excellent service
Awesome service and awesome staffs

CC
Christy C.
Wetumpka, AL
2012 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/31/2017 Category: Service
Very Unhappy
Please contact me by phone.

Verified Customer
Montgomery, AL
2013 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/01/2017 Category: Service
Service
Good service

CT
Charlene T.
Montgomery, AL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2016 Category: Service
Maintenance Schedule
They will fit you in even if you forgot to schedule an appointment.

Verified Customer
Tyler, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2016 Category: Service
Treated like family !
I love the service. Everyone was helpful and willing to answer any question I asked. Sarah made my experience even more lovely with her generosity. I will be returning !

QW
Quinetta W.
Montgomery, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2016 Category: Service
Satisfied customer!
They were friendly, helpful and had my car ready in a timely manner.

Verified Customer
Montgomery, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2016 Category: Service
Advisor
Great job

Verified Customer
Montgomery, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2016 Category: Service
Advisor
She is awesome at her job!! We don' have to tell her we entitled to employee's discount, she review our history!!

DC
Derrick C.
Montgomery, AL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2016 Category: Service
Satisfied
Everything done in a timely manner

SR
Sherry R.
Montgomery, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2016 Category: Service
Customer Service
My 2014 Sonata's A/C system was not working. I called Capitol Hyundai to make an appointment and was seen and serviced the next day. Their customer service and prompt response to my needs was outstanding.

Verified Customer
Montgomery, AL
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2016 Category: Service
Sarah Crews makes it great to visit
This dealership has people working with people

Verified Customer
Wetumpka, AL
2016 Hyundai Azera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/29/2016 Category: Service
Way too long a wait.
Only had an oil change with a scheduled appointment,still took 1hr 15 min to complete.

BT
BLANE T.
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2016 Category: Service
Service managers like Craig Lyne. He handled my issue professionally and in a timely manner
Service managers like Craig Lyne. He handled my issue professionally and in a timely manner

RS
Rexton S.
Montgomery, AL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2016 Category: Service
Great service!
Service was great and timely!

TR
Taneisha R.
Montgomery, AL
2016 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/29/2016 Category: Service
My visit
Recall did not completely fix the issue